OBJECTIVE
I Sell goods and services to businesses where technical knowledge is required in the area of Voice andMarketing Research and Data Analysis Data Communications, and Surveillance. I am having good knowledge with 13 years of Sales / CRS/ Account Executive experience in the Telecommunication/Banking industry.
WORK HISTORY
(April 2022-till) Telstra Services Australia (Adelaide)
Team Member(Perman Full Time/40 Hours PW)
Manage large amounts of incoming phone calls
Generate sales leads for NBN/5G internet services home and phone devices.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution via emails/letters.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
(Sept 2015-Dec 2021) Concentrix International Limited
Subject Matter Expert, Team Member
Handling Team of 30 members and complete the sales target B2B and B2C within time frame.
Emphasize product features based on analysis of customer’s needs, and on technical knowledge of product capabilities and limitations.
Negotiate prices and terms of sales and service agreements.
Prepare sales presentations; demonstrate and explain the operation and use of products.
Being a brand ambassador through representing, promoting and selling our client’s suite of products and services to new and existing customers through inbound calls and enquiries.
Visit establishments to evaluate needs and to promote products and services.
Initiate sales campaigns and follow marketing plan guidelines in order to meet or exceed sales goals.
Continual education on new and existing products and services.
(Apr 2014-Sept 2015) Honeywell Technologies Limited
Database Mgt. Associate,Sales
Proven experience in generating new sales leads, successful negotiation and closing skills, and fostering customer relationships.
Ability to prospect and close new sales leads through solution-selling to commercial customers.
Fostering relationships with new clients through contract negotiations and installation.
Contact current client base with specific products and services to meet their needs.
Identify prospective customers by using business directories, CRM software, referrals, participating in networking events such as organizations and clubs, and attending trade shows and conferences.
Complete online sales training to obtain Cisco and Toshiba solution-selling certifications.
(Oct 2011-Mar 2014) HCL TechnologiesLimited
Office Mgr. (Tech/Product Support)
Assist our team with our own sales and marketing automation to improve our own sales process and marketing strategy.
Respond to and resolve customer service calls, emails, chat and messages in a timely manner
Handle customer sales enquiries and complaints, as well as technical & maintenance requests
Calculate service availability for Inbound sales enquiries using the tools provided
Management of customer billing issues in conjunction with relevant finance and sales staff
Contribute to the development, improvement and implementation of new processes and systems related to customer service and sales.
EDUCATION
(Oct 2021-Present) Torrens University Adelaide
Masters of business of Information technology
(Sept 2007-2011) Lovely Professional University
Bachelor of Information technology (4 yrs)
(Sept 2006-2007) SSSS High School
Grade 1 – A/excellent equivalent in all 4 subjects)
Special SKILLS
Inbound/outbound sales/CRS
Leadership
Team Player
Organized
customer service and sales skills
oral and written communication skills
Handling Team Skills
VOLUNTEER ROLES
Red cross Shop,Melbourne,VIC, 16 weeks
Create window and visual merchandising displays
Sort donations and price products and maintaining the report
Contribute your skills and help us raise money for those in need.
REFERENCES
Agyapal, Chef (Bupa),0435052866
Raghubir singh ,Manager( Optus ),04357917850
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