Damandeep Kaur

Address: 15 Culburra Avenue Ingle Farm, South Australia,SA,5098

Mobile: +61426587990

Email: [email protected]

OBJECTIVE

I Provide goods and services to businesses Analysis withe the Testing experience where technical knowledge is required in the area of Voice and Data Communications, and Surveillance. I am having good knowledge with 12 years of Business analyst experience in the IT ,Finanace and Telecommunication industry.

EDUCATION

(Oct 2021-Present) Torrens University Adelaide

Masters of business of Information technology

(Sept 2007-2011) Lovely Professional University

Bachelor of Information technology (4 yrs)

(Sept 2006-2007) SSSS High School

Grade 1 – A/excellent equivalent in all 4 subjects)

 

WORK HISTORY

WORK HISTORY

(April 2022-till) Telstra(Adelaide)

Business Analyst

Gathering and prioritising product features that aligns with the defined product vision and strategy.

Delivering fit-for-purpose product/s into the market that aligns with the needs of the market and creates customer satisfaction and business value.

Working closely with key external and internal Product, Development, QA, Sales, Client Services and Support stakeholders to ensure customer satisfaction goals are met.

Reviewing and analysing business processes, re-engineering as necessary to improve efficiency, effectiveness, and usability using strategic analysis techniques and process models

Ability to function across multiple streams of work, document workflows and strong ability to document business requirements and technical requirements.

Working with stakeholders to elicit, document, organise and prioritise business requirements

Analysing information needs and business requirements and delivering Business Requirements Documents (functional/non-functional), Use Cases, User Stories, Process flows, wireframes, prototypes, user documentation, release notes, training documentation.

Ensuring all relevant key stakeholders are informed of the progress of deliverables.

Assisting with internal UAT in conjunction with the QA team.

Analyse business problems and propose solutions.

Develop business processes and client journeys.

Define business requirements and evaluate software solutions to determine fit.

Contribute to the business intelligence solutions.

Estimate costs and project benefits.

Proficiency in functional business analysis, including requirements elicitation, process automation, and documentation.

A deep understanding of the business analysis process, documenting business requirements, and testing applications.

Significant experience in performing requirements analysis using tools, methods, and communication techniques to extract, develop, validate, and document business requirements.

Strong problem-solving skills to tackle complex ideas and interpret them into conceptual business specifications.

Experience in holding workshops, facilitating discussions, and assisting business stakeholders in anticipating future needs and opportunities.

The ability to express ideas logically and an understanding of intellectual property matters.

Experience with data analysis and modeling, data migration and conversion, business systems testing, report, and dashboard development, and preparing user guides.

Implement technology collaboratively with others, including supporting testing, data migration, training needs analysis, and transition planning.

Analyse data and support with data migration to new systems.

Contribute to change management planning and implementation.

Lead some client projects, and for other client projects deliver them collaboratively with other Emergent staff.

Working with project teams to ensure the successful and timely delivery of the project, actively participating in Agile ceremonies during the course of the project.

 

(Oct 2011-Mar 2014) HCL TechnologiesLimited

Product Owner (Tech/Product Support)

Duties:

Work with the sales partners, clients and creative team to implement sales and marketing automation strategy.

Assists in analysis and documentation of customer business requirements and processes; communicates these requirements to technical staff by creating basic conceptual data and process models, including data dictionaries and volume estimates.

Helps create basic test cases to be used in testing business applications to verify that customer requirements are incorporated into the system design.

Engaging effectively with stakeholders, driving key relationships and assisting the clients to work out their requirements, in order to reach excellent outcomes for the business.

Gathering, analysing and documenting business requirements, ensuring they are documented in the most appropriate method for the customer. Tests systems from existing test plans. Helps analyze test results at all stages.

Participates in technical reviews and inspections to verify that the “intent to change” is implemented throughout the project phases.

Reward Award: Got the appreciation as a Best employee of the year (2022-2023).

(Apr 2014-Sept 2015) Honeywell Technologies Limited

Business Analyst

Duties:

Build Automatic reporting around key financial metrices for quarterly public earnings for company’s learning tools line,saving 60 hours of manual work each quarter.

Assisted and developing KPIs,and tracked KPI progress, presented reports and stakeholders.

Aggregated data to model finances and operations,communicating reports, insights, and recommendations to 10+ departments.

Owned financial analysis,evaluating year to year and quarter reports to advise smarter resouce allocation,which decreased course by 7% in 2015.

(Sept 2015-Dec 2021) Concentrix International Limited

Subject Matter Expert,Business System Analyst

Duties:

As a subject matter expert, contribute to business goals, Product backlog,Product owner solution design, and decision making.

Collaborated with colleagues on the improvement of business performance, collected and analyzed data from clients and employees, and completed detailed weekly reports.

Developed and implemented new business processes and procedures to maximize profits and optimize business.Worked with Vodafone Limited and handle SME/ NC clients by providing a full service software development department.

By becoming an essential part of our client’s business I used to do the competitive advantage aligned with clients long term strategic goals. I used to solve problems with a wide variety of technologies like IoT, Machine learning, web, and mobile applications .

Analysing data relationships, dependencies, business and service delivery processes, and communication needs regarding existing and new systems.

Conducted detailed cost/benefit analysis, completed reports, and pro-actively participated in weekly team meetings with managers.

Worked closely with all corporate departments, maintained documentation, and communicated with clients to ensure that their requirements were met.

Awarded Employee of the Month for significantly improving the business performance.

SKILLS

Advanced knowledge of Microsoft Office Suite packages, and other systems such as records management systems, databases, and customer relationship management software.

SQL/Agile Methodologies/Scrum Master/Scrum Team/Sprints

Data Visulization : Excel,Googlesheets, Matplotlib

Modelling/Testing

Communication

Problem-Solving

Leadership Experience/Project Management/SME/Change Mangement

VOLUNTEER ROLES

Red cross Shop,Melbourne,VIC, 16 weeks

Develop and maintain adequate levels of monitoring and alerting to ensure proactive actions can be taken to address or avoid critical incidents

Continuing to drive process efficiencies to continue to improve the delivery of CoreLogic reporting to clients into the future

Set and monitor progress against team performance targets

Conduct and lead business requirement gathering sessions to collect in-depth firsthand business problems

Sound stakeholders management and business engagement skills

Develop proof of concept BI prototypes to prove solution feasibility

Identify, analyse and interpret trends or patterns in complex data sets

Lead the acquisition and profiling of new data sources

Monitor the development and maintenance of existing ETLs in Python

Review code of the team and identify errors and provide feedback to relevant parties

Become a subject matter expert on the company’s data assets

Coaching end users to leverage the solutions that have been developed

By using Agile methodologies we convert business objectives into functional and technical requirements through user stories.

Coordinating and contributing to User Acceptance Testing to ensure the overall efficiency, functionality and user friendliness of system enhancements.

Maintain a high level of awareness as related to current enterprise architecture and business process to ensure all areas impacts have adequate/appropriate stakeholder representation or engagement.

Support development and testing teams during a sprint cycle to ensure the successful delivery of the overall business and technology solutions.

Contribute to the management and upkeep of solution documentation.

REFERENCES

Agyapal, Chef (Bupa),435050808

Babli Bedi ,Support Worker( Disablity Care centre),404530098

Raghubir singh (Line Manager), 04357917850

 

 

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