Read the Chapter 1 closing case Management at Work – “Some Keys to Making a Steinway”.

You will be graded on how well you answer the case questions. Answering the case questions involves identifying relevant factsSample Page from the case, applying the chapter concepts to the case, and answering each question completely. Proper APA formatting is expected (cited sources, abstract, reference page, etc.). Supplement and synthesize your analysis with outsides scholarly sources. Your submission should be presented in the form of a business document. Presentation counts.