Social Media Analytics - Australia Assignments

This assessment will be done individually (report preparation) and as a group (presentation and role-playing), during class, and on camera.
You will receive marks for individual report creation and group presentation.
One submission per group.

Individual Part (500 words)

You will write an individual report recommending your organization’s actions using social media analytics techniques to prepare and respond to a data breach.
You will receive a case study at the beginning of the workshop, which will include specific requests that your recommendations should address.
Be prepared to recommend and justify specific social media analytics techniques to support a solid crisis management plan.

Group Role-Playing Part (3 slides)

Your organisation assigned your group to create and present a comprehensive Social Media Strategy to the Board.
Students will play the following roles: Chief Marketing Officer (CMO), Chief Revenue Officer (CRO), Chief Executive Officer (CEO), Chief Information Officer (CIO), and Chief Ethical Officer.
Your group should offer recommendations for your organization’s actions to use social media analytics techniques to identify customer satisfaction levels, develop marketing initiatives, and gain an advantage over the competition. You must include ethical considerations.