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Respond to the emotional states of co-workers and assess emotional
cues customer-service Refer to page 641 in Management. How can building skills contribute to how workers respond to emotional cues of their co-workers?
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Reflect on a workplace situation were a co-worker has been showing a high level of emotion. Outline the situation. What were the cues that the co-worker exhibited as to their level of emotion? How did you respond?

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