BSBMGT517 Manage
operational plan
Assessment 1
Learners
Assessment Guide
Dang Quang Nguyen
Assignment Coversheet
Name: Dang Quang Nguyen
Student ID: 13627
Email Address: [email protected]
Class: JOHN
Unit name: Manage Operational Plan
Unit Code: BSBMGT517
Assignment name: Assessment 1
Student Declaration
I declare that –
a. The evidence I have submitted for assessment is my own work, and
b. The evidence I have submitted for assessment has not been shared with other students, and I
have taken all reasonable precautions to ensure that my work cannot be accessed by other
students that may seek to submit my work as their own, and
c. All of the sources of information used to prepare my work have been, or may be accurately cited,
and
d. I retain a copy of all my original for my own records, or for resubmission if required by
Academia Australia, and
e. I have read and understood Academia Australia’s policy regarding plagiarism, and I accept the
right of Academia Australia to investigate suspected plagiarism, and to act in accordance with
the policy and procedure I have read.
Student Signature: Dang Quang NGUYEN
Date of submission: 08/12/2022
BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
Assessment Information
• You must achieve a satisfactory outcome for each of the required criteria of this assessment to be
deemed satisfactory for this assessment. You must achieve a satisfactory result for the assessments
for this unit of competency to achieve a competent result for the unit. If one or more of the
assessment results are not satisfactory, you will be Not Yet Competent for this unit.
• You may follow the Assessment Appeals process in the Student Handbook
(www.academia21.com) if you are not satisfied with: o the assessment result; or
o the way an assessment was carried out by your trainer; or o the
conditions or structure of the assessment
The student handbook has the steps for reassessment if you receive a Not Yet Competent mark and do not want to
appeal.
Reasonable adjustment for assessment
Where students have highlighted Language, Literacy and Numeracy issues reasonable adjustment to the assessment
can be made. Should you receive a ‘Not Yet Competent’ or ‘Resubmit’ result for the assessment you will be given
the opportunity to re-submit your assessment work with any amendments requested by your trainer. The adjustment
may include actions such as:
• Student demonstrating knowledge through verbal discussion to identify correct answers
• Student demonstrating knowledge through applied skills
• Allowing additional time relating to disability
• Through consultation amending assessment timeframes
• Assistance in the form of the training location to allow easier access
• Accessing relevant equipment or aids to assist the student
• Adjustments to the assessment methods to cater for any special needs (without effecting the integrity of the
outcome)
If a student requests or is identified as requiring reasonable adjustment to the training and assessment process a
detailed training and assessment plan including timetables, notes regarding the required adjustments, and any
related communications regarding the adjustments must be maintained in the students file.
The RTO Manager must review and authorise any request for ‘reasonable adjustment’ to ensure that any adjustments
and resulting outcomes are not affecting the integrity of the training and assessment process.
Location of and completion timeframes for assessment
The location of the assessment will depend upon the nature of the assessment. Direct observation of student’s skills
will be assessed in the practical commercial kitchens/simulated restaurant at Academia, the timeframes for these
assessments will be related to the scheduled times of the practical classes. Other assessments such as; role plays, in
class activities, presentations and written tests will be conducting in the classroom. The timeframes and due dates for
these assessments, as well as any reports, projects or research assignments, are documented in the stage outlines.
Stage outlines are handed out at the beginning of each term.
BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
Assessment 1 – Report 1
Develop operational plan
The Phillip Island Resort owner has decided to upgrade its Medium sized hotel in Phillip Island Victoria.
The owner wishes to become more environmentally friendly by replacing old inefficient equipment (air
conditioners and lighting ) with more efficient ones in its guest rooms. They also want to renovate their
swimming pool area as the fencing is in poor condition and there has been legislation changes that make
it a liability. The pool needs to be emptied and resurfaced that will take 3 months and will be unusable
during this time. The pool fence needs to be replaced. The owner feels that this will be a good
opportunity for the restaurant to be rebranded so it can specialize in local produce, this will require a
new menu, new logos, and some new suppliers .
The current middle management Head chef , Restaurant manager , and Front of house manager along
with yourself the general manager will oversee the project and each manager will have a separate area to
control
The hotel is very busy over the summer and early autumn seasons with the shoulder season being late
autumn and early spring. Winter is the low season and a good opportunity to perform the renovations.
How much planning time is needed, how long will the project take? what is the contingency plan and
how can you ensure the upgrades are progressing as expected?
As the manager you are to plan for this project, choose some equipment, acquire human
resources, and monitor project against set KPI’s so it goes as planned, ensuring legal
compliance during this time. https://www.teamgantt.com is very good project management
software and can streamline all areas of the project
1. Write a brief proposal of why the upgrades are needed high lighting the advantages and possible
problems that may be encountered. Highlight s legal obligations as well as a contingency plan
for time and budget overruns
2. Delegate roles and responsibilities to your management team , ensure you have an induction
process to clearly outline each managers role, according to your companies induction policy
3. Resource requirements . The hotel has between 20- 30 double guest rooms (you choose) provide
purchasing information for new split system air conditioners and lights. The old air conditioners
are 2-star 3kw units and the lights at 18 w fluorescent tubes, 4 in each room. What is the cost of
these new appliances. Create a purchase order for these on your business’s letterhead
4. The swimming pool fences need to be replaced, research legal options that are required for pool
fencing in your state contractors to install fence and resurface the swimming pool.
5. Source 3 new local suppliers, create new theme and logo for the restaurant
6. Department heads will manage the project, Head chef , Restaurant manager and Front of house
manager with you being the project manager. Give each department head a portfolio to manage
and clearly outline their responsibilities in the project along with their KPIs. Ensure you can rate
their performance against their KPIs as
you monitor the project. Show how communication will be maintained throughout the project
BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
7. Create an interactive Gannt chart that clearly shows
departmental roles and allocates tasks to other staff and contractors as required. Each department
must have 4-5 tasks that it is undertaking, each of these tasks will need to have multiple
components i.e planning, implementation, and conclusion
8. Tasks must be monitored and rated as the progress against quality, time, and budget. Ensure
some tasks experienced problems and record these. Reports must be generated from these results
. An example of a good project management software https://www.teamgantt.com/
Video https://www.youtube.com/watch?v=R0A0145y050
9. Write a conclusion to this project that outlines how the project was undertaken, the benefits and
the problems encountered. How the project may have been handled differently. How the project
will help the long-term prospects of the hotel (400 – 500 words )
Your Task: Must take into consideration
– A description of the Plan .
– The aim of the operational plan – What are you trying to achieve?
– A SWOT analysis of the business environment.
– A detailed overview of resource requirements and options:
o Physical Resources needs
o Human Resources needs.
o Financial Resources needs.
– A contingency plan with alternative options for each key aspect of the operational planning
stages.
– The timeframes required to implement this project
– Consultation is an important part of developing or maintaining an operational plan. Consider the
following areas and comment on why you think a consultation with these areas is advisable: o
Human Resources o Finances/Accountant o Marketing
– The evaluation methods you will use to measure the performance of each aspect of this project
(GANTT CHART).
BSBMGT517 Manage Operational Plan
Dang Quang Nguyen

Phillip Island Resort
Report
(01/06/2023-31/08/2023)
Table of contents
Description p.1
Aim
Scope
Legal obligations p.2
Contingency plan p.3
Management Team p.4
CONTRACTOR p.5
RESOURCES REQUIREMENT p.6
PURCHASE ORDER p.7
THE NEW LOOK of Phillip Island Resort p.8
Key Performance Indicators (KPI’s) p.13
GANTT CHART p.15
Conclusion p.17
References p.18
BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
Description
This Operation Plan shown is planned and introduced by the Phillip Island Resort, Victoria for the 2nd
Quarter of the financial year of 2022/2023. The report includes the information listed as followed:
 Change of equipment in guest rooms (Air conditioners & lighting)
 Swimming pool area renovation
 The restaurant rebranded plan (change of menu, logo, and suppliers)
Aim
The aims of the operational plan generated are listed below:
 Outline the activities and targets which the company will carry out o work towards achieving
objectives set out in the strategic plan.
 Provides the framework for the day-to-day operation
 To achieve the sales target budgeted to cover the renovation cost spent
 To review, monitor, and keep on track the renovation and remodelling progress
Scope
Phillip Island resort has identified the pros and cons of the renovation and remodelling of the company
regarding to operational plan prepared, as follows:
Advantages Disadvantages
Solves complex business problems
Gives a competitive advantage
Increase productivity
Network expansion
Capital Growth
Create equity
Income loss
Cost increase
Loss of depreciation value at tax
Time-consuming
BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
Legal obligations
Pool safety barriers requirement
All swimming pools and spas capable of containing water to a depth greater than 300 mm (30 cm) must
have a compliant safety barrier to restrict access to the pool area by young children (under the age of
five). Barriers are required for:
in-ground pools and spas.
above-ground pools and spas, including relocatable and inflatable pools that are capable of holding
more than 300 mm (30 cm) depth of water and require assembly on site.
indoor pools and spas.
bathing and wading pools capable of containing more than 300 mm (30 cm) depth of water.
Barriers aren’t required for:
 inflatable swimming pools (typically toddler or wading pools) that cannot contain a water
depth greater than 300 mm (30 cm).
 small inflatable pools that do not consist of multiple components and do not require any
assembly. An example of such a product is a small inflatable pool that requires no assembly
other than inflation.
 bird baths.
 fountains.
 water supply/storage tanks.
 fishponds.
 Dams.
 baths used for personal hygiene and emptied after each use.
 spas inside a building (e.g. in a bathroom) used for personal hygiene and emptied after each
use.
 pools or spas that cannot contain a water depth of more than 300 mm.
(More information available at Victorian Building Authority)
Contract Law
Occupational Health and Safety Regulations 2017
The Fair Work Act 2009 (FW Act) and the Fair Work Regulations 2009
The Independent Contractors Act 2006
Fences Amendment Act 2014
BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
Contingency plan
Phillip Island Resort encourages all the team members to participate in the renovation and remodeling
project.
Below are the action plan examples prepared by Phillip Island resort
FORMING A PLANNING TEAM

Risk level Trigger
Point
First
Week
Steps
First
Month
Steps
End Plan
Trigger

BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
Management Team

BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
CONTRACTOR
David Ludington
Director / Operations Manager
Jeff Wellman
Director / Sales Manager
Nick Ludington
Sales, Marketing &
Communications
Dave has worked in the
fencing industry for 20 years
and prides himself on
establishing good customer
relations and paying attention
to detail.
Jeff has over 30 years of
experience in the fencing
industry. What he doesn’t know
about the fencing game is not
worth knowing.
He will be your contact as far as
doing all the on-site checking of
measurements and conditions as
well as offering you advice on
design and color selection.
Nick has over 5 years of
experience in Marketing and
Communications and has a
bachelor’s degree in Business.
Nick looks after the website
and social media and handles
all our Marketing. You might
also see Nick on-site doing a
measure and quote or
delivering materials.
BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
RESOURCES REQUIREMENT

Equipment Air Conditioner
Replacement Old New
Model SAMSUNG 2.5KW BEDARRA SPLIT SYSTEM

MITSUBISHI HEAVY INDUSTRIES AVANTI 2KW
Price Power Usage Daily Usage Daily Cost Annual Cost Features Reverse Cycle
Fast Cooling
Good Sleep Mode
Easy Filter Plus
Whisper quiet operation
Energy-saving motion sensor and eco operation
Clean Air Technology captures smoke particles and
delivers allergen and odor-free air
Improved auto mode allowing for precise Temperature
control
PHILLIP ISLAND Resort
Resort
Phillip Island Resort
PURCHASE ORDER
INVOICE # 001
BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
999 Phillip Island Rd, Cowes, VIC 3922 DATE: 01/06/2023
VENDOR:
BUNNINGS WAREHOUSE WONTHAGGI
45-61 McKenzie St, Wonthaggi VIC 3995
Phone: (03) 5671 4000
SHIP TO:
The General Manager
Phillip Island Resort
999 Phillip Island Rd, Cowes, VIC 3922
Phone: 0477 776 868
COMMENTS OR SPECIAL INSTRUCTIONS:

QUANTITY DESCRIPTION UNIT PRICE TOTAL

THIS IS NOT A TAX INVOICE
Should you have any inquiries concerning this quote, please contact Cameron Cruz, 0459 588 688
AUTHORISED SIGNATURE
Date: 01/06/2023
BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
THE NEW LOOK of Phillip Island Resort
NEW THEME
(Sample)
NEW LOGO
BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
(Sample)
BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
NEW MENU
(sample)
Black garlic, salmon roe macaron
broad bean, sorrel, macadamia
mushrooms, rye, artichoke
kangaroo, nasturtium, egg yolk
–
sea bream
pickled magnolia, apple, chicken skin
spanner crab
radish, earl grey
asparagus
sunflower seeds, baked yeast
Murray cod
mussels, linseed, nasturtium
golden plains suckling pig
elements of duck
Spilt milk melt
native fruit toast, mountain pepper berry
blood orange, coffee, fromage frais
loquat, shortcrust
almond
–
S’mores
desert lime choux
banana caramel
BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
NEW SUPPLIERS
Established in 1969, now home to one of
Australia’s most iconic cool climate wines,
Langi Shiraz. Mount Langi Ghiran – Aboriginal
for the home of the yellow-tailed black
cockatoo – is set amongst the dramatic
backdrop of the Great Dividing Range in the
Grampians region of Victoria, producing iconic
cool climate wines. The first vines were planted
on the property in the late 1800s at the site
which is now our ‘Contour Block’, but it was
when the Fratin family replanted in 1969 that
Mount Langi Ghiran really came to be.
[email protected]
Eco-friendliest rolls, soft and crunchable
Double-length rolls; 400 sheets
Super comfy 3 ply
100% recycled paper (no virgin trees used!)
Biodegradable and plays well with most septic
tanks
Carbon neutral shipping
[email protected]
San Remo Fisherman’s Co-op is known by locals simply as “The Co-op.” Since 1948, we have
BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
serviced the needs of the local fishing fleet and the seafood-loving
community.
Located right in front of San Remo Jetty, The Co-op boasts a magnificent view of the beach, the
boats, and bridge to Phillip Island
The Co-op sources fresh, sustainable fresh seafood from our own fleet of fish and lobster vessels.
With an ever-changing variety according to seasons and weather, your choices will include live and
cooked lobster, fish, prawns, oysters, scallops, abalone, and more. If you are staying on Phillip
Island, we offer vac-pacs that will allow you to stock on the best local seafood to take home and eat
on your holiday.
Feast on the best Fish and Chips in town, featuring fish caught by our own boats and processed
within The Co-op. Enjoy your meal inside, alfresco on the lawn or take away to the beach or park,
right next door.
San Remo Pelican Feeding is a long-held tradition that is fun, free, and educational. Every day at
noon, the local pelicans line up on the beach to receive a snack of fresh fish from our staff, who also
provide an interesting talk on the pelicans and the marine environment.
Visit the Fishing Heritage Museum, a great place to learn about the rich history of commercial
fishing in San Remo. The museum includes interesting memorabilia, photography, and video
presentations, and is free to enter.
[email protected]
BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
Key Performance Indicators (KPI’s)
GM
Luke Nguyen
Harry Kone
Cameron Cruz
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Key Performance Indicators Overview
Phase 1 Phase 2 Phase 3

BSBMGT517 Manage Operational Plan
Dang Quang Nguyen

Timeline
START DATE END DATE

01/06/2023 30/06/2023
01/07/2023 31/07/2023
01/08/2023 31/08/2023
Budget breakdown
ESTIMATED BUDGET

Monitor & review
Luke Nguyen Harry Kone Cameron Cruz

BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
GANTT CHART
Chef Luke Nguyen & Team
KPI 1
KPI 2
KPI 3
KPI 4
KPI 5
KPI 6
KPI 7
KPI 8
KPI 9
KPI 10
1-Jun 11-Jun 21-Jun 1-Jul 11-Jul 21-Jul 31-Jul 10-Aug 20-Aug 30-Aug 9-Sep
Harry Kone & FOH Mates
KPI 1
KPI 2
KPI 3
KPI 4
KPI 5
KPI 6
KPI 7
KPI 8
KPI 9
KPI 10
1-Jun 11-Jun 21-Jun 1-Jul 11-Jul 21-Jul 31-Jul 10-Aug 20-Aug 30-Aug 9-Sep
Cameron Cruz & Other departments
BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
KPI 1
KPI 2
KPI 3
KPI 4
KPI 5
KPI 6
KPI 7
KPI 8
KPI 9
KPI 10
1-Jun 11-Jun 21-Jun 1-Jul 11-Jul 21-Jul 31-Jul 10-Aug 20-Aug 30-Aug 9-Sep
General Manager
KPI 1
KPI 2
KPI 3
KPI 4
KPI 5
KPI 6
KPI 7
KPI 8
KPI 9
KPI 10
1-Jun 11-Jun 21-Jun 1-Jul 11-Jul 21-Jul 31-Jul 10-Aug 20-Aug 30-Aug 9-Sep
BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
Conclusion
Phillip Island resort conducts this report in terms of the benefits of helping teams organize, track,
and execute work within a project. Think of a project as a collection of tasks to accomplish a
specifc goal. Project management is a way to help your team track all of the work being done
in order to meet a project’s requirements on time. But within the broad category of project
management, there are additional types, methodologies, and approaches, including Agile
project management, Waterfall model, etc. The project aims to grow clear, organized plans
and improve team collaboration, defning everyone’s roles and eliminating confusion, creating
well-defned goals to improve team effectiveness, defning communication plan to keep
teamwork aligned and focused, and playing as an important management tool in order to
increase the business efciency.
In a Gantt chart, tasks are represented as horizontal bars, where the length of the bar
represents how long the task is going to take.
With support from the management team, you can get a clear picture of your team’s work and
capacity to ensure no one is burning out or getting bored. That way, you can spot potential
overwork and adjust tasks if needed.
Monitoring the beneft measures and comparing them with the expected benefts identifed at
the start of the project will provide a good indication of a project’s performance.
This performance evaluation can be a useful guide in determining what course of action
should be taken in relation to the project.
Based on the report shown above, Phillip Island resort has identifed three essential key
factors in project management
1. Clear communication to everyone – Whether it is in the planning phase or at the outset
of your project, make sure everyone knows who the project leader is as well as the
responsibilities of other individuals and departments involved.
2. Check in with and answer questions for task owners – Help the stakeholders stay on
track by checking in on how their work is progressing or help them get access to
anything they need to unblock work.
3. Regularly share status updates – Keep the momentum going by sharing updates with
the team on project progress. Not only will this keep everyone up to date and reduce
status update questions, but it will encourage and motivate your stakeholders.
The renovation project is a visual way to gain clarity and connect with your team.
The benefts of the management process certainly offer a structured approach to
managing the benefts of a project, but this does not mean that this is a
mechanistic activity; it is proactive and considers changes.
By following the correct procedures as planned and stated in the operational plan the
company believes that our teams will beneft from adopting the new project and work
management basics. Even a few simple changes to how you plan, manage, and report on
your work can make your team more efcient, accountable to their work, and confdent that
they’re tackling the things that matter most.
BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
References
www.fairwork.gov.au
https://tristarfencing.com.au/
https://www.bunnings.com.au/nec-1550lm-18w-t8-natural-white-quad-phosphor-fluorescenttube_p4329880/
https://www.bunnings.com.au/deta-18w-single-diffused-fluorescent-batten-light_p4332114/
https://www.ausairconditioners.com.au/products/samsung-2-5kw-bedarra-split-system-air-conditionerar09axhqawknsa/
https://www.ausairconditioners.com.au/products/mitsubishi-heavy-industries-avanti-plus-2kw-splitsystem-srk20zsxa-w/
https://www.vba.vic.gov.au/consumers/swimming-pools/pool-safety-barriers/
https://www.langi.com.au/
https://au.whogivesacrap.org/
https://srfco.com.au/
Contract Law
Occupational Health and Safety Regulations 2017
The Fair Work Act 2009 (FW Act) and the Fair Work Regulations 2009
The Independent Contractors Act 2006
Fences Amendment Act 2014
BSBMGT517 Manage Operational Plan
Dang Quang Nguyen
Marking Guide

The student is satisfactory for this assessment task: Yes Not Yet
/ /
Trainer’s Signature Date
BSBMGT517 Manage Operational Plan

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