ce Develop awareness of own emotional triggers and use this awareness to enable control emotional responses
Read page 199 of Management. Identify three external events and three internal events that trigger an emotional reaction in you. Explain briefly the reaction you have to each trigger.
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Reflect on a situation in your workplace when you have had a strong emotional reaction to something that a colleague has said or done. Outline the situation, your reaction, and what you feel you could do to control your reaction should the same situation happen again.
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