Task 1

• Describe Lasswell’s model of communication and assess its application within your work role.
• Describe the Transactional Analysis model of communication and assess its application within your work role.
• Describe the SOLER model of communication and assess its application within your work role.
• Describe the SURETY model of communication and assess its application within your work role.

Task 2

• Explain how physical factors within the environment can impact the promotion of effective communication.
• Explain how staff attitudes and behaviors can impact the promotion of effective communication.
• Explain how an autocratic approach to leadership can impact the promotion of effective communication.
• Explain how a democratic approach to leadership can impact the promotion of effective communication.
• Describe one example of assistive technology that supports an individual’s communication needs, and explain how the use of this can impact the promotion of effective communication.
• Describe one method you use to make sure that staff are communicating effectively with each other, explain why you do this, and highlight any recommendations for improvement you have identified by doing this.
• Describe one method you use to make sure that staff are communicating effectively with service users, explain why you do this, and highlight any recommendations for improvement you have identified by doing this.
• Describe one method you use to review how your own leadership and management practice impacts effective communication, explain why you do this, and highlight any recommendations for improvement you have identified by doing this.