Communicate and work in health or community services

CHCCOM005 Communicate and work in health or community services

STUDENT VERSION

STUDENT to complete this section
Name
USI *
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Date submitted
Student declaration—By signing below, I declare that:  I have been advised of the assessment requirements, have been made aware of my rights and responsibilities as an assessment candidate, and choose to be assessed at this time.  no part of this assessment has been written for me by another person. I am aware that a false declaration may lead to withdrawal of a qualification or statement of attainment.
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ASSESSOR to complete this section
Name of assessor
Date of assessment
Date review completed

Contents

Name	Details	Page No.
CHCLEG001	Assessment Tool Cover sheet
Task 1	Assessor Instructions
Task 1 of 3	Knowledge questions
Task 1	Assessor Instructions
Task 2 of 3	Case study
	Assessment Record form for CHCLEG001
Task 2	Workplace Observation (separate file common for all units)

Assessment Tool Coversheet: Cluster 4 Ways of Working

CHC33015	Certificate III in Individual Support
CHCCOM005	Communicate and work in health or community services
Name of the student

Tool mapping:

Context

Unit competency mapping

Task Information for Assessor

Method of Assessment

Preparation/Requirements for the administration of the task(s)

Assessor instructions and Learner instructions

Requirements for satisfactory completion

Answer key (Marking Guide, Answer sheets, Observation Checklist etc.) as appropriate for each task

Acknowledgements

Reading text or audio/video transcript (as appropriate)

Assessment Task(s) sheets for Learner:

Learner Response Sheet(s) / Question sheet(s), Observation checklist, etc. (as appropriate)

Learner and interlocutor cue cards (as appropriate)

Assessment Record Form for units of competence

This assessment tool contains:

Three assessment task/s

QN Task 1: Knowledge Questions

QN Task 2: Case study

WO Task 3: Workplace observation

Appeals Procedure: AMES Australia has implemented systems to ensure that all learners are entitled to fair, equitable and consistent treatment. See the Quality Management System (QMS) Learner Complaints and Appeals Procedure TDM-06.

Requirements for a competent result

To attain a competent result for Unit CHCHCS011 the learner must complete two tasks to a satisfactory standard as outlined within each task.

TASK 1 ASSESSOR AND STUDENT INSTRUCTIONS

Task1 of 3: Knowledge Questions

Unit:	CHCCOM005 Communicate and work in health or community services
Method of Assessment:	QN Questioning verbal or written
Due date
Summary and purpose of assessment	This is a written assessment and the student is required to answer all questions. The purpose of this assessment is for the student to answer questions and demonstrate knowledge required.
Assessor Instructions:	The assessor is to provide copy of assessment to student and explain in full what is required. Students can clarify questions when they are undertaking the task. The answers should be evaluated on the basis of the marking guide provided. If a student provides an acceptable answer not on your marking guide record the answer and add it to the marking guide in the next validation session. At the end of each assessment the students will get the outcome of the task with feedback. Follow AMES procedures for : Reassessment – If a student is deemed to be “Not Satisfactory” in this task, they are eligible to resubmit. Records The judgement decision must be recorded appropriately in accordance with AMES Australia’s record keeping processes.
Student instructions Task description	In this assessment you will be directed to the reference books which are to be used. Please read all the information given to you before starting each assessment task. If you do not understand some or all of the instructions, please ask your trainer/ assessor for assistance. All questions should be answered. Use the spaces provided to record your response to each of the following questions.
Requirements for satisfactory completion	For a satisfactory result on this task, students must answer ALL questions correctly.
Conditions of assessment	Students will be advised of the due date for this assessment at the time the assessment is given. Students will work individually on this task Time: 3 weeks Location: Students will work outside class hours at home on this assessment.
Reasonable adjustment:	Modify the learning environment or make changes to the training delivered to assist learners with a disability or similar problems.
Resources/Equipment	References: TREC resources CHCCOM005 Communicate and work in health or community services Long term caring by Karen Scott, Margaret Webb and Sheila Sorrentino The Australian Carer by Helen Croft
Assessment retention	As it is important to keep all documents in the task set secure for future assessment purposes, please DO NOT hand out the answer key after marking or allow learners to keep their corrected response sheets when giving feedback
Acknowledgements:	Assessment Task Developer: Sheela Nair/ Anita Mathew
As it is important to keep all documents in the task set secure for future assessment purposes, please DO NOT hand out the answer key after marking or allow learners to keep their corrected response sheets when giving feedback

Task 1 Knowledge questions
Question 1 What is a multidisciplinary approach? How is it useful in community service sector? 2.2
Answer

MarkingSatisfactory Unsatisfactory

Question 2 What is the difference between Confrontation and Collaboration? 3.3
Answer

MarkingSatisfactory Unsatisfactory

Question 3. What is the service that each of the following provide to the community?

Aged Care Service

Disability Service 2.2

Answer

MarkingSatisfactory Unsatisfactory

Question 4. How are the following digital media useful in the community services sector?

Internet

Intranet

Email 5.4

Answer

MarkingSatisfactory Unsatisfactory

Question 5 Why is it important for workers to complete their tasks within the specified time frame? 2.1
Answer

MarkingSatisfactory Unsatisfactory

Question 6 What is meant by industry terminology? Give 4 examples of situations where a care worker should use correct industry terminology. 2.3
Answer

MarkingSatisfactory Unsatisfactory

Question 7 Mention 5 factors that can affect effective communication. 3.2
Answer

MarkingSatisfactory Unsatisfactory

Question 8 What do you understand by ‘conflict of interest’? Give 2 examples of situations where conflict of interest can occur.4.1
Answer

MarkingSatisfactory Unsatisfactory

Question 9 What are some issues that may prevent a worker from achieving his rights and responsibilities? 4.3
Answer

MarkingSatisfactory Unsatisfactory

Question 10. As a care worker, what should you do if you are bullied or harassed at workplace?4.4
Answer
Marking	Satisfactory Unsatisfactory

Question 11. Give an example each for:

a Breach of duty of care

b Breach of professional ethics 4.2

Answer

MarkingSatisfactory Unsatisfactory

Unit:	CHCCOM005 Communicate and work in health and community sector
Method of Assessment:	QN Questioning verbal / written
Summary and purpose of assessment	This is a written assessment with a series of case studies presented. The purpose of this assessment is for the student to read the case studies and answer all the questions.
Assessor Instructions:	The assessor is to provide copy of assessment to student and explain in full what is required. Students can clarify questions when they are undertaking the task. The answers should be evaluated on the basis of the marking guide provided. If a student provides an acceptable answer not on your marking guide record the answer and add it to the marking guide in the next validation session. At the end of each assessment the students will get the outcome of the task with feedback. Follow AMES procedures for : Reassessment – If a student is deemed to be “Not Satisfactory” in this task, they are eligible to resubmit. Records The judgement decision must be recorded appropriately in accordance with AMES Australia’s record keeping processes.
Student instructions Task description	In this assessment you will be directed to the reference books which are to be used. Please read all the information given to you before starting each assessment task. If you do not understand some or all of the instructions, please ask your trainer/ assessor for assistance. All questions should be answered. Use the spaces provided to record your response to each of the following questions.
Requirements for satisfactory completion	For a satisfactory result on this task, students must answer ALL questions correctly.
Conditions of assessment	Students will be advised of the due date for this assessment at the time the assessment is given. Students will work individually on this task. Location: AMES classrooms and student’s home.
Reasonable adjustment:	Modify the learning environment or make changes to the training delivered to assist learners with a disability or similar problems
Resources/Equipment	References: TREC Resources: CHCCOM005 Communicate and work in health and community sector Long term caring by Karen Scott, Margaret Webb and Sheila Sorrentino The Australian Carer by Helen Croft
Assessment retention	As it is important to keep all documents in the task set secure for future assessment purposes, please DO NOT hand out the answer key after marking or allow learners to keep their corrected response sheets when giving feedback
Acknowledgements:	Assessment Task Developer: Sheela Nair/ Anita Mathew
As it is important to keep all documents in the task set secure for future assessment purposes, please DO NOT hand out the answer key after marking or allow learners to keep their corrected response sheets when giving feedback

Task 2 Case Study

Read the following case study and answer questions 1 to 5:

Maria works in the community services sector. As part of her job she needs to communicate with people having low language literacy, low health literacy and people with various types of impairment. She will also have to exchange client related information to other services required by the client.

Question 1 Write 3 closed questions that Maria could ask her clients with low language skills while providing care?1.1
Answer
Marking	Satisfactory Unsatisfactory

Question 2 How should she communicate with her clients with vision impairment?1.1
Answer

MarkingSatisfactory Unsatisfactory

Question 3 How is pronunciation, grammar and speed of talking important for Maria while communicating with her clients?1.1
Answer

MarkingSatisfactory Unsatisfactory

Question 4 What are the important factors that might influence effective communication between Maria and her clients? 1.1, 1.3, 1.4 3.1
Answer

MarkingSatisfactory Unsatisfactory

Question 5 Give few examples of Non- verbal communication that Maria might need to use to communicate with a client having dementia and needs assistance with ADLs. 1.2
Answer
Marking	Satisfactory Unsatisfactory

Read the following case study and answer questions 6 to 8:

Declan started working as a support worker in the community services sector soon after he acquired the required qualification.

Question 6. Why is it important for Declan to know the ways to communicate with different community service sectors? 1.5 2.2
Answer

MarkingSatisfactory Unsatisfactory

Question 7 Give 5 examples of client related documents where Declan need to follow organisations protocols and procedures 2.4
Answer

MarkingSatisfactory Unsatisfactory

Question 8 Name the website which Declan can use for easier access to full range of aged care services 2.2
Answer

MarkingSatisfactory Unsatisfactory

Assessors, tick as appropriate:

Outcome of Task:  Satisfactory  Unsatisfactory

Feedback provided to student:

Learner signature

Date:

Assessor name
Assessor signature ________________________________

If no learner signature, reason:

Learner Name

Date

Assessment Record Form for Units of competence


Learner name:
Teacher/trainer/assessor name:

Single Unit
Unit code: CHCCOM005005	Unit title: Communicate and work in health or community services

☐Clustered Units
Unit code: [code]	Unit title: [title]
Unit code: [code]	Unit title: [title]
Unit code: [code]	Unit title: [title]
Unit code: [code]	Unit title: [title]

Methods of assessment can include observation, written test, role-play, reflective journal, presentations etc.

Task No.	Assessment Method / Task Name	Satisfactory	Not yet satisfactory	Feedback provided	Evidence attached
1.		☐	☐		☐
2.		☐	☐		☐
3.		☐	☐		☐
4.		☐	☐		☐
5.		☐	☐		☐
6.		☐	☐		☐

Feedback for learner:

	Assessors, tick as appropriate

	Learner signature				Date:

	Assessor signature

	If no learner signature, reason:

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