Case Study: TimMarketing Research and Data Analysis

You are a family support worker and you have been assigned the following case.

Kirra and her son Tim (14 years old), live in a short-term rental property.

The family are Indigenous.

Kirra’s ex-partner Adrian, lived with the family until recently, and was physically and verbally abusive. Although Adrian is making efforts to remain actively involved in Tim’s life, he continues to be threatening and intimidating toward him when he gets frustrated.

Tim has always struggled with learning and socialising at school. Lately his behaviour has become concerning to teachers as he has become disruptive and difficult to manage in class.

Kirra has a long history of substance misuse – in recent years this has mainly involved alcohol – for which she has never received treatment.

A few weeks ago, some concerned parents reported to the school principal that at school pick up, Kirra smelling strongly of alcohol, was being loud and behaving inappropriately. The parents did not feel physically threatened by Kirra, but they were concerned about her loud laughing, joking and swearing.

Following the incident at school pick-up, the principal contacted the local family support service you work for because the principal knew that your service had provided support to the family in the past.

After being allocated the case, you promptly introduced yourself to Kirra who expressed interest in reengaging with your service. She also was interested in connecting with the alcohol and other drug service, and local trauma-informed parenting group you referred her to. It is now two weeks later and you are concerned that Kirra has not followed through with the referrals you made, and you are concerned that Tim is not receiving the care and support he needs at home.