CASE STUDYSample Page
Crater Lakes Caravan and Camping Park
Crater Lakes Caravan and Camping Park offers campers a range of accommodation options.
Powered and non-powered sites are available, and newly renovated holiday cabins for those
wanting some luxury. All accommodation options are available short and long-term. The
cabins are self-contained with each accommodating up to 6 people and including a
kitchenette, lounge, TV and DVD, toilet and shower room. Campers travel from all around
and outlying areas to stay at the park and rave about the amenities and activities available.
On check-in all short and long-term campers, are required to sign a register, and must provide
details of the driver(s) current driver(s) license, and their vehicle(s) registration to
administration staff. This takes around 5 minutes. Without a driver’s license the camper
cannot book into their accommodation. In addition, on check-in all campers are provided with
a park map. Staff use the map to explain the locations of camping sites, cabins, laundry, toilet
and shower blocks, BBQ facilities, rubbish disposal, swimming pool, mini-golf, tennis courts,
and recreation room. This takes 5 minutes. All campers are provided a swipe key for access to
all areas, including park entry and exit. Staff demonstrate it’s use. This takes around 5
minutes.
Shared amenities are provided. The BBQ, toilet and shower blocks are available free to all
campers. Water is included in all site and cabin costs, with all campers being able to provide
their own hose and fittings or rent ($1 per day). Electricity is also included in the site and
cabin costs, with all vacationers being able to provide their own power boards and cords or
rent ($1 per day). The laundry is only available to those camping on powered and nonpowered sites using the swipe card. Washing machines and driers can be accessed ($2 per
load). Small fridges are available for rent to campers only ($5 per day).
Toilet and shower blocks are cleaned twice daily at 6:00 am and 17:00 pm. Laundry’s are
cleaned once daily at 18:00 pm. Each cleaning session takes contract cleaners around 30
minutes. All campers are required to dispose of their rubbish in the rubbish disposal area with
park waste bins emptied daily at 17:00 pm. The rubbish pick-up and disposal takes around 45
minutes by grounds maintenance staff. After departure all powered and non-powered sites are
checked, cleaned if needed, and the grass is mown by grounds maintenance staff. Sites
typically require cleaning 60% of the time. Cabins are cleaned at the end of each short-term
stay, and weekly for long-term campers, by contract cleaners. Cleaning of sites usually takes
5 minutes, while mowing takes 10 minutes. Cleaning of cabins takes 45 minutes.
All campers are asked to adhere to the park’s behaviour policy with park security guards
patrolling the park at all times. A full park security round takes around 1 hour. All campers
are requested to minimise noise after 21:30 pm. Visitors are required to leave the park by
21:45 pm. The gates are locked at 22:00 pm. Park security guards usually patrol the gates at
lock up time for approximately 15 minutes. In the event of any serious incident security
guards will to ring emergency services. Emergency services typically arrive within 15
minutes. Cabins should be kept locked when campers are out, and keys handed to
administration office. Park security guards check that all empty cabins are locked, this
typically takes 15 minutes.
The park offers a large range of recreation and leisure facilities. A tennis court and three
basketball backboards are available to all campers long and short-term. Sessions can be
booked at 1-hour intervals, with a maximum of 2 in a row. All campers can borrow
basketballs for free, and tennis racquets can be hired ($1 per session). All borrowed
equipment must be recorded and signed out by administration staff. This takes around 5
minutes. Included in the accommodation costs for long-term campers is access to a 16m
indoor heated pool with an indoor kid’s playroom, a large recreation room with three pool
tables, and video games. Sessions can be booked at 2-hour intervals by campers. Free Internet
access and a movie library is available to those staying in cabins ($5 per movie). Movies must
be recorded and signed out by administration staff. This takes around 5 minutes. Movies must
be returned within 24-hours.
Administration staff are available 24/7 in the park office. All campers are requested to arrive
around 10 minutes early to allow time to complete a confidential campers information form.
The camper’s information is entered into a secure online database by administration staff.
This takes around 10 minutes. A photograph ID is taken, this takes 5 minutes. A loyalty card
is offered to long-term campers ($10). Typically, 20% of campers opt for a loyalty card. It
takes around 5 minutes to complete the required paperwork.
Prior to leaving, all campers are required to pay their stay fees in full to the accounts officer.
Typically, this takes around 5 minutes. All campers are offered pre-booking in for their next
stay. Around 80% of campers opt for pre-book. This takes around 5 minutes. Discounts are
provided to long-term campers and to those with Crater Lakes loyalty cards. The long-term
campers discount and loyalty card discount checks take around 5 minutes each. Fees for
short-term and long-term powered, non-powered sites, and cabins are as follows: