Question 1

The fast-food giant came up with several apologies and statements post this incident to neutralize the outrage expressed by netizens about the insensitivity shown by McDonald’s staff towards Chui and her guide dog. Answer the following sub-questions based on your understanding of this incident and course concepts.

The word limit is 1,000 words inclusive of all sub-parts.

Language and References

It is important that you write clearly, using correct grammar, punctuation and spelling. Include at least THREE (3) journal articles or book chapters references and follow the APA 7 format for citations and references. (No need for three references for each sub question). Total additional marks: 5 marks

Question 1a

Making reference to the current context, identify and explain another real-life example (local or international) where a multi-national corporation or an international brand or food chain tried to take remedial action after being called out for exclusionary behaviours on the diversity and inclusion front.

Question 1c

Discuss the potential psychological sources/mechanisms behind the behaviours of the manager and staff in this incident.

Question 1d

Illustrate legal frameworks are present in Singapore to support the use of guide dogs? Explain whether the legal are remedies enough? Why or why not?