- Written Test
Determine resource requirements (Question # 1-6)
You are working in at Broome Dental Clinic and the dental practice has no formal resource management system in place and you have been asked to implement a system that will facilitate the accurate determination of resource requirements.
- Describe your dental practice, the field it operates in, the number of employees it has and the services it provides.
There are some ways that can be implemented to better manage its resources, provide better care for patients, and make the most use of its personnel and resources.
- Identify the types and arrange of resources required by your dental practice.
- List the requirements and issues you must consider when determining the dental practice’s resource requirements.
- List the individuals and group you would need to consult with to identify the dental practice’s resource requirements.
- What factors would you need to consider when proposing resource expenditure? Are there budgetary constraints to consider? How would these impacts on your recommendation?
- How would you make your recommendations on the practice’s resource requirements and who would you need to make these recommendations to?
Acquire and allocate resources (Question 7-14)
Review Broome Dental Clinic practice’s resource acquisition and allocation procedures
- List and discuss the factors on which you can compare potential resource suppliers.
- What procedures are in place for obtaining quotations and using purchase orders when ordering resources? Why are these procedures necessary?
- What authorization procedures are in place for acquiring resources? Why authorization processes are necessary?
- What systems are in place for reordering resources? How can minimum and maximum stock levels be used to assist in the reordering process points?
- Which ordering system is used by Broome Dental Clinic – just-in-time or bulk purchasing? Explain why this system is appropriate. Does the purchasing system vary depending on the type of resource being acquired? If so, explain why.
- What procedures are in place for checking order quality and quantity? Why are these procedures necessary?
- What procedures are in place for allocating resources promptly once they have been acquired and delivered to the organization?
- Why is it important to consult with the individuals and teams within Broome Dental Clinic on the allocation of resources? How can interpersonal skills assist in the consultation process?
Monitor and report on resource usage (Question 15-20)
- Explain how Broome Dental Clinic, can effectively plan to minimize the following resource cost:
- Acquisition costs
- Ordering costs
- Carrying costs
- With regard to resource shortfalls and surpluses:
- What are the costs to the organization if resource shortfall surplus occur?
- What are some of the potential causes of resource shortfalls and surpluses?
- How can Broome Dental Clinic plan to avoid resource shortfalls and surpluses?
- For each of the major types of resources Broome Dental Clinic purchases, explain which of the following methods or systems are used to monitor its usage:
- The perpetual inventory system
- The physical inventory system
- Fixed asset register
- Stock coding
- How could the methods of monitoring resource usage you previously describe be improved in Broome Dental Clinic?
- Explain how resource planning can be improved in Broome Dental Clinic through effective consultation and feedback from relevant people throughout the business. What methods of consultation and feedback can be used?
- List the records Broome Dental Clinic keeps, or should keep, on purchases and usage. For each type of record, explain how it facilitates the business in monitoring its resource usage and planning for future resource requirements.
- Identify three common resources (equipment), their functions, and common faults that can affect performance.
| Common resources (equipment) | Functions | Faults |
| X-ray machine | ||
| Autoclave | ||
| Telephone |
- How can organisational policies and procedures help ensure that:
- physical resources and services are acquired as and when they are needed
- resources are checked to ensure quality
- resources are allocated promptly and efficiently to work teams
- work teams are encouraged to provide feedback on resource use, quality, timely delivery and sustainability
2-Case Study: (N/A)
Broome Dental Clinic has 3 dental surgeries and the monthly usage of three surgeries is as under;
Surgery 1
2 boxes of small gloves and 1 box of masks
Surgery 2
1 box of small gloves, 1 box of medium gloves and 1 box of mask
Surgery 3
1 box of medium gloves and 1 box of large gloves
Previously Broome Dental Clinic was ordering above resources for three months and the order was placed in the third month with the 15 days delivery time.
Last order (9 boxes of Small Gloves, 6 boxes of Medium Gloves, 3 boxes of Large Gloves and 9 boxes of Masks) was placed a month ago and you were asked to check the current available stock
- Current Stock
| Item | Initial Stock | Stock used | Available stock |
| Small Gloves | 9 boxes | ||
| Medium Gloves | 6 boxes | ||
| Large Gloves | 3 boxes | ||
| Masks | 9 boxes |
When you were taking the stock, you realized there is an empty space available to store the stock of 12 months and if you buy above items in bulk, then Broome Dental Clinic can save money.
- Please use internet to find and compare the prices and recommend the supplier and delivery method
Date: _____________________________
| Item | Stock required for 12 months | Supplier 1
Name:
|
Supplier 2
Name:
|
Supplier 3
Name: |
| Small Gloves | ||||
| Medium Gloves | ||||
| Large Gloves | ||||
| Masks | ||||
| Delivery Charges | ||||
| Total Amount | ||||
| Delivery time |
Proposed Delivery Method:
Proposed supplier:
Proposed ordering date:
- Please write a short letter of your recommendation to your practice manager including the allocation and monitoring of resources.
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