Answer the following question.
You are the Corporate Communications Manager for MiCasa Design Studio, a reputable interior design firm in Singapore with more than 15 years of experience. Renowned for its superior craftsmanship, professionalism, and excellent customer service, the company has been a trusted partner for many satisfied clients over the years.
The company’s managing director, Justin Wong, has informed you that, over the past few weeks, several complaints have been lodged against the company with the Consumers Association of Singapore (CASE) concerning a former employee who appeared to have falsely represented the company to homeowners and subsequently absconded with their deposits.
As MiCasa’s Corporate Communications Manager, it is your responsibility to draft an official response to CASE in the form of a professional business letter to be signed by the company’s managing director to explain the situation.
You have gathered the following information. Note that you may have to reprioritise and rephrase them for proper grammar and expression suited to the writing task.
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