Communicate with influence - Australia Assignments

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
1
BSBCMM511 Assessment task 2 v1.0
BSBCMM511 Communicate with influence

Assessment Task 2: Project Portfolio

Information for students
In this task, you are required to demonstrate your skills and knowledge by working
through a number of activities and completing and submitting a project portfolio.
You will need access to:
• a suitable place to complete activities that replicates a business environment
including a meeting space and computer and internet access
• your learning resources and other information for reference
• Project Portfolio template.
• Simulation Pack (if using the case study).
Ensure that you:
• review the advice to students regarding responding to written tasks in the Business
Works Student User Guide
• comply with the due date for assessment which your assessor will provide
• adhere with your RTO’s submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.

Assessment information

Information about how you should complete this assessment can be found
in Appendix A of the Business Works Student User Guide. Refer to the
appendix for information on:
• where this task should be completed
• how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your
work. A template is provided in Appendix B of the Student User Guide.
However, if your RTO has provided you with an assessment cover sheet,
please ensure that you use that.

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
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BSBCMM511 Assessment task 2 v1.0
Activities
Complete the following activities:
1. Carefully read the following:

This project requires you to choose a scenario in your organisation that
requires you to present information to others and negotiate outcomes.
You will be creating a presentation to present information to two
different groups of people at two separate meetings. One of the groups
of people you choose to communicate to must be appropriate team
members.
At these two meetings, you will present your presentation and adapt
your communication to suit the audience at each meeting.

Vocational education and training is all about gaining and developing
practical skills that are industry relevant and that can help you to succeed
in your chosen career. For this reason, we are giving you the choice to
base this project on your own business, one you work in or a familiar
with, or you can use the case study provided. This will mean that you are
applying your knowledge and skills in a relevant, practical and
meaningful way to your own situation!

To complete this assessment, you must assume a senior role in your
chosen business. This role should suit a manager or leader in the
organisation who identifies, analyses and acts on information from a
variety of sources. This role should also require initiative and judgement
to deal with unpredictable problems and manage the work of self and
others.
It is important that you are able to access enough information for your
chosen business in order to be able to do your assessment. As a
minimum this should include:
• organisational objectives
• relevant policies/procedures that guide communication (e.g.
Meeting policy and procedure)

• a scenario that requires you to present information to and negotiate
with two different groups of people.

Examples of scenarios may include:
• changing the organisational structure and related job
roles/descriptions
• introducing a new product range
• legislative changes
• office relocation
• introduction of artificial intelligence or robotic process automation

You will be collecting evidence for this unit in a Project Portfolio. The
steps you need to take are outlined below.

2. Preparation

Make sure you are familiar with the organisation you are basing this
assessment on and have read through the necessary background
information. For the case study business, this is all of the documents
included in the Simulation Pack. If it’s your own business or a business
where you are working or are familiar with, have your business or case
study (and supporting documentation/evaluation data) approved by
your assessor.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project
Portfolio.

3. Planning communication

Complete Section 1 of your Project Portfolio. To do this, you need to:
• describe the organisation and its objectives.
• choose and describe a scenario in your organisation that requires
you to present information to others.
• understand organisational and legal requirements

• plan communication.

Make sure you have answered all questions in Section 1. Submit to your
assessor for review.
You are also required to attach certain documents as part of your
evidence – review the documents you need to attach as outlined in
Section 1 of the Project Portfolio and make sure you attach these when
you submit this section.
You will use the work done in this section of the Portfolio to create a
presentation and adapt it for two different audiences.

4. Preparing communication

Complete Section 2 of your Project Portfolio. To do this, you need to:
• prepare a visual/written presentation to communicate your
information to your two chosen audiences. As far as possible, use
the same presentation for both meetings, but adjust them to suit
the audience and purpose accordingly.
• prepare any other additional meeting materials (e.g. Agenda,
Survey, Feedback form etc.).
• schedule the meetings.

Make sure you have answered all questions in Section 2. Submit to your
assessor for review.
You are also required to attach certain documents as part of your
evidence – review the documents you need to attach as outlined in
Section 2 of the Project Portfolio and make sure you attach these when
you submit this section.
You will use the work done in this section of the Portfolio to meet
separately with each of your chosen two audiences to present your
presentation(s) and negotiate outcomes.

5. Presenting and negotiating.
Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
6
BSBCMM511 Assessment task 2 v1.0

Meet separately with each identified group to present your
presentation(s) and negotiate outcomes. Adapt your communication to
suit each audience (as planned in Section 1)

Each meeting should take 30 minutes.
This meeting may take place with actual people who work for/are
associated with your chosen business. Alternatively, classmates or your
assessor may play the role of one or more team members. This can either
be viewed in person by your assessor or you may like to video record the
session for your assessor to watch later. Your assessor can provide you
with more details at this step. Make sure you follow the instructions
above and meet the timeframes allocated. If this session is not viewed in
person by your assessor, you will attach proof of the meeting to Section
2 of your Project Portfolio.
As you lead each meeting:
• engage and motivate the meeting attendees
• set the meeting objectives (seek consensus from all attendees)
• contribute to discussions using appropriate language, tone,
structure and style (make sure you use active listening and
questioning to seek information).
• provide an opportunity for the audience to ask questions (make sure
you answer them clearly and concisely).
• negotiate as planned, establish areas of common ground and
compromise where applicable.
• resolve conflict
• seek feedback after the presentation about the meeting and
negotiation (this may be in any appropriate format e.g. verbally,
using an online survey or a printed questionnaire).

Complete Section 3 of your Project Portfolio. To do this:
• create separate written documents on the outcomes of each
meeting (i.e. one document per meeting).

• distribute your two meeting summary documents to relevant
meeting stakeholders (separately).
• Evaluate your presentations using the feedback received at the
meeting, including what you did well and how you can improve.

6. Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio,
answered all questions, provided enough detail as indicated and
proofread for spelling and grammar as necessary. Remember to submit
all necessary attachments as indicated.

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
8
BSBCMM511 Assessment task 2 v1.0
Assessment Task 2: Checklist

Student’s name:
Did the student:	Completed successfully?	Comments
Yes	No
Plan for communication by: • describing the organisation’s objectives. • understanding organisational and legal requirements, including: o policies and procedures that relate to communication o relevant conventions and protocols for communicating with team members. o authority to present information to others. o legal and ethical responsibilities associated with confidential information • planning: o who they will communicate to o the purpose of communication

o information that must be
communicated
o position to take
o confidential information
o negotiation details
including:
– objectives
– position to take
– supporting arguments
– stakeholder needs and
requirements
– potential issues or
problems
o communication details,
including:
– forum (to meet
organisational
objectives)
– vocabulary, tone, style,
structure and team
approach.

Prepare communication by:
• preparing a visual/written
presentation to communicate
their information to their two
chosen audiences (adjusting it
to suit the audience and
purpose accordingly).
• preparing any other additional
meeting materials (e.g.

Agenda, Survey, Feedback
form etc.).
• scheduling the meetings.

Present and negotiate information
by:
• meeting with two different
groups of people to present
their presentation(s), including:
o adapting their presentation
and communication to suit
the audience
o engaging with and
motivating the meeting
attendees
o setting the meeting
objectives (seeking
consensus from all
attendees)
o contributing to discussions
using appropriate
language, tone, structure
and style
o providing an opportunity
for the audience to ask
questions
o agreeing on terms to adopt
and support their scenario
o negotiating as planned
o resolving conflict
o seeking feedback about
their presentation

o using active listening and
questioning to seek
information and confirm
understanding.

• creating a written document on the outcomes of each meeting (separate document for each meeting) • distributing their two meeting summary documents to relevant meeting stakeholders • evaluating their presentations • identifying areas for improvement.
Task outcome:	 Satisfactory	 Not satisfactory
Assessor signature:
Assessor name:
Date:

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