Assessment Task 2: Skills Test (ST)
Assessment instructions and guidelines: Project
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Assessment type |
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Skills Test – Manage development of technical solutions from business specifications |
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Instructions provided to the student: |
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Assessment task description: |
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This is the second (2) assessment task you must successfully complete to be deemed competent in this unit of competency. This assessment task is a project. You are required to develop ICT strategic business plansin this assessment task. You will receive your feedback within two (2) weeks,and you will be notified by your trainer/assessor when your results are available. You must attempt all activities of the project for your trainer/assessor to assess your competence in this assessment task. |
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Applicable conditions: |
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This project is untimed and is conducted as an open book assessment (this means you are able to refer to your textbook). You must read and respond to all the criteria of the project. You may handwrite/use computers to answer the criteria of the project. You must complete the task independently. No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory. As you complete this assessment task, you are predominately demonstrating your practical skills, techniques and knowledge to your trainer/assessor. The trainer/assessor may ask you relevant questions on this assessment task to ensure that this is your own work. |
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Resubmissions and reattempts: |
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Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed. The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments. For more information, please refer to the WIA’s Student Handbook. |
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Task instructions |
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This is an individual assessment. To ensure your responses are satisfactory you should consult a range of learning resources and other information such as handouts, textbooks, learner resources etc. Your writing must be concise, to the point, not provide irrelevant information and according to the word limit given. You must write your responses in your own words. You will be required to complete all parts of this assessment task. You must submit soft copy of your answers in a word document and upload the softcopy on the link provided in the eLearning site. |
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Assessment environment |
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The assessment can be completed in one of the following assessment environments: Online environment Simulated environment/ Classroom environment Workplace environment |
Online Environment
Assessment task instructions
The purpose of this assessment task is tomanage the process of compiling client business specifications to produce business solutions.
The training organisation must ensure that the online assessment environment is in accordance with the requirements specified.
The training organisation will assign a supervisor to the student.
The training organisation will provide the resources required to complete the assessment task.
The student must use the templates provided to document their responses.
The student must follow the word-limits specified in the templates.
The trainer/assessor must assess the student using the performance checklist provided.
Online environment requirements
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Assessment task environment This assessment task will be completed in an online environment prepared by your training organisation. All required resourcesto complete the assessment task will be discussed with the student before they commence the assessment. The online environment is very much like a learning environment where a student is able to practice, use and operate appropriate industrial equipment, techniques, practices under realistic workplace conditions. Requirements for the onlineassessment environment The trainer/assessor will ensure that the onlineassessment environment is set upto complete this assessment task. The online environment consists of: A learning management system where the student will be required to complete their job-related tasks and activities The standard operating/workplace procedures related to the tasks and activities. The trainer/assessor will provide the student with assistance throughout the assessment activity. The online environment must meet the following criteria:
Resources, tools, and equipment requirements The following resources, tools and equipment required to complete the assessment task will be discussed with the student before they commence the assessment: Workplace personnel/stakeholders to participate in the questioning session requires active participation in a range of creative thinking activities Please refer to the roles and responsibilities section for more information This should be organised by the training organisation either via, LMS, telephone conferences, video conferencing or anything of a similar nature organisation’s functional requirements and technical specifications database and simulation software organisational guidelines network or computer layout site-design software and hardware information on applicable ICT business solutions. Online assessment scenario You are required to manage the process of compiling client business specifications to produce business solutions. You are required to read and understand a predetermined issue and/or situation and participate in a number of assessment activities. The following are the goals and objectives to complete this assessment task: Determine business requirements Determine and document technical and organisational requirements Identify, summarise and document organisational business model Determine, manage and document key stakeholder requirements Evaluate impact of technical requirements Review and document business problems, opportunities and objectives Review hardware, software and network requirements Determine and document processes requiring changed by the business solution Determine and document expected impact of technical requirements on organisational business activities Produce technical business solutions Determine and document solution implementation costs Determine and document recommendations for supplier products Finalise and document technical solutions and align to organisational requirements A supervisor will be assigned to you by your training organisation. The supervisor can answer your questions related to understanding the requirements associated with the assessment task. The supervisor will act according to job role and responsibilities. The supervisor can be your trainer or assessor or a different trainer or assessor or a staff member (including mentors) from the training organisation. Roles and responsibilities As part of your job role, you have the following job responsibilities: Uses mathematical formulas and calculations to estimate and plan project costs. Uses listening and questioning techniques to convey client requirements, and articulate complex information using specific language required for audience. Demonstrates knowledge of and interpretation of complex technical and operational documentation, to determine and confirm job requirements. Prepares reports, required documentation expressing ideas and solutions and correspondence for specific audiences according to organisational procedures. Actively identifies the requirements of important communication exchanges, selecting required channels, format, tone and content to suit the purpose and audience. Fosters a collaborative culture within own sphere of influence, facilitating a sense of commitment and cohesion, and highlighting, and using the strengths of those involved. Operates from a broad conceptual plan, developing the operational detail in stages, regularly reviewing priorities and performance during implementation, and identifying and addressing issues. Uses a range of strategies to store, access and organise virtual information, recognising that design choices will influence what information is retrieved, and how it may be interpreted, and used. Is aware of the importance of knowledge, monitoring and controlling access to digitally stored and transmitted information. Uses a mix of intuitive and formal processes to identify key information and issues, evaluate alternative strategies, anticipate consequences, implementation issues and contingencies. Uses a nuanced knowledge of context to adapt varied business procedures to requirements, depending on operational contingencies, risk situations and environments. Uses systematic processes, setting goals, gathering required information and identifying and evaluating options against agreed criteria. Demonstrates sophisticated knowledge of principles, concepts, language and practices associated with the digital world and uses these to troubleshoot, and understand, the uses and potential of new technology. Task requirements This assessment task requires you tomanage the process of compiling client business specifications to produce business solutions. The assessment activities are mentioned within the assessment task. |
Simulated Environment
Assessment task instructions
The purpose of this assessment task is tomanage the process of compiling client business specifications to produce business solutions.
The training organisation must ensure that the simulated assessment environment is in accordance with the requirements specified.
The training organisation will assign a supervisor to the student.
The training organisation will provide the resources required to complete the assessment task.
The student must use the templates provided to document their responses.
The student must follow the word-limits specified in the templates.
The trainer/assessor must assess the student using the performance checklist provided.
Simulated environment requirements
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Assessment task environment This assessment task will be completed in a simulated environment prepared by your training organisation. The simulated environment will provide you with all the required resources (such as the equipment and participants, etc.) to complete the assessment task. The simulated environment is very much like a learning environment where a student is able to practice, use and operate appropriate industrial equipment, techniques, practices under realistic workplace conditions. Requirements for the simulated assessment environment The trainer/assessor will ensure that the simulated assessment environment is sufficient to complete this assessment task. The simulated environment consists of: The training organisation as the workplace where the student will be required to complete their job-related tasks and activities The standard operating/workplace procedures related to the training organisation The trainer/assessor will provide the student with assistance throughout the assessment activity. The simulated environment must meet the following criteria:
Resources, tools, and equipment requirements The following resources, tools and equipment will be made available by the training organisation at the simulated workplace to complete this assessment task: Workplace personnel/stakeholders to participate in the questioning session requires active participation in a range of creative thinking activities Please refer to the roles and responsibilities section for more information organisation’s functional requirements and technical specifications database and simulation software organisational guidelines network or computer layout site-design software and hardware information on applicable ICT business solutions. Simulated assessment scenario You are required to manage the process of compiling client business specifications to produce business solutions. You are required to read and understand a predetermined issue and/or situation and participate in a number of assessment activities. The following are the goals and objectives to complete this assessment task: Determine business requirements Determine and document technical and organisational requirements Identify, summarise and document organisational business model Determine, manage and document key stakeholder requirements Evaluate impact of technical requirements Review and document business problems, opportunities and objectives Review hardware, software and network requirements Determine and document processes requiring changed by the business solution Determine and document expected impact of technical requirements on organisational business activities Produce technical business solutions Determine and document solution implementation costs Determine and document recommendations for supplier products Finalise and document technical solutions and align to organisational requirements A supervisor will be assigned to you by your training organisation. The supervisor can answer your questions related to understanding the requirements associated with the assessment task. The supervisor will act according to job role and responsibilities. The supervisor can be your trainer or assessor or a different trainer or assessor or a staff member (including mentors) from the training organisation. Roles and responsibilities As part of your job role, you have the following job responsibilities: Uses mathematical formulas and calculations to estimate and plan project costs. Uses listening and questioning techniques to convey client requirements, and articulate complex information using specific language required for audience. Demonstrates knowledge of and interpretation of complex technical and operational documentation, to determine and confirm job requirements. Prepares reports, required documentation expressing ideas and solutions and correspondence for specific audiences according to organisational procedures. Actively identifies the requirements of important communication exchanges, selecting required channels, format, tone and content to suit the purpose and audience. Fosters a collaborative culture within own sphere of influence, facilitating a sense of commitment and cohesion, and highlighting, and using the strengths of those involved. Operates from a broad conceptual plan, developing the operational detail in stages, regularly reviewing priorities and performance during implementation, and identifying and addressing issues. Uses a range of strategies to store, access and organise virtual information, recognising that design choices will influence what information is retrieved, and how it may be interpreted, and used. Is aware of the importance of knowledge, monitoring and controlling access to digitally stored and transmitted information. Uses a mix of intuitive and formal processes to identify key information and issues, evaluate alternative strategies, anticipate consequences, implementation issues and contingencies. Uses a nuanced knowledge of context to adapt varied business procedures to requirements, depending on operational contingencies, risk situations and environments. Uses systematic processes, setting goals, gathering required information and identifying and evaluating options against agreed criteria. Demonstrates sophisticated knowledge of principles, concepts, language and practices associated with the digital world and uses these to troubleshoot, and understand, the uses and potential of new technology. Task requirements This assessment task requires you tomanage the process of compiling client business specifications to produce business solutions. The assessment activities are mentioned within the assessment task. |
Workplace Environment
Assessment task instructions
The purpose of this assessment task is tomanage the process of compiling client business specifications to produce business solutions.
The training organisation must ensure that the workplace assessment environment is in accordance with the requirements specified.
The workplace will assign a supervisor to the student.
The trainer/assessor can also act as a supervisor to the student as well.
The workplace will provide the resources required to complete the assessment task.
The student must use the templates provided to document their responses.
The student must follow the word-limits specified in the templates.
The trainer/assessor must assess the student using the performance checklist provided.
Workplace requirements
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Assessment task environment This assessment task will be completed in your workplace. The requirements for the workplace environment The assessment task can be completed in the workplace if the student is currently working or has access to a workplace meeting the assessment criteria. The workplace must meet the following criteria:
Resources, tools, and equipment requirements The following resources, tools and equipment must be available at the workplace to complete this assessment task: Workplace personnel/stakeholders to participate in the questioning session requires active participation in a range of creative thinking activities Please refer to the roles and responsibilities section for more information organisation’s functional requirements and technical specifications database and simulation software organisational guidelines network or computer layout site-design software and hardware information on applicable ICT business solutions. Workplace scenario You are required to manage the process of compiling client business specifications to produce business solutions. You are required to read and understand a predetermined issue and/or situation and participate in a number of assessment activities. The following are the goals and objectives to complete this assessment task: Determine business requirements Determine and document technical and organisational requirements Identify, summarise and document organisational business model Determine, manage and document key stakeholder requirements Evaluate impact of technical requirements Review and document business problems, opportunities and objectives Review hardware, software and network requirements Determine and document processes requiring changed by the business solution Determine and document expected impact of technical requirements on organisational business activities Produce technical business solutions Determine and document solution implementation costs Determine and document recommendations for supplier products Finalise and document technical solutions and align to organisational requirements A supervisor will be assigned to you by your training organisation. The supervisor can answer your questions related to understanding the requirements associated with the assessment task. The supervisor will act according to job role and responsibilities. The supervisor can be your trainer or assessor or a different trainer or assessor or a staff member (including mentors) from the training organisation. Roles and responsibilities As part of your job role, you have the following job responsibilities: Uses mathematical formulas and calculations to estimate and plan project costs. Uses listening and questioning techniques to convey client requirements, and articulate complex information using specific language required for audience. Demonstrates knowledge of and interpretation of complex technical and operational documentation, to determine and confirm job requirements. Prepares reports, required documentation expressing ideas and solutions and correspondence for specific audiences according to organisational procedures. Actively identifies the requirements of important communication exchanges, selecting required channels, format, tone and content to suit the purpose and audience. Fosters a collaborative culture within own sphere of influence, facilitating a sense of commitment and cohesion, and highlighting, and using the strengths of those involved. Operates from a broad conceptual plan, developing the operational detail in stages, regularly reviewing priorities and performance during implementation, and identifying and addressing issues. Uses a range of strategies to store, access and organise virtual information, recognising that design choices will influence what information is retrieved, and how it may be interpreted, and used. Is aware of the importance of knowledge, monitoring and controlling access to digitally stored and transmitted information. Uses a mix of intuitive and formal processes to identify key information and issues, evaluate alternative strategies, anticipate consequences, implementation issues and contingencies. Uses a nuanced knowledge of context to adapt varied business procedures to requirements, depending on operational contingencies, risk situations and environments. Uses systematic processes, setting goals, gathering required information and identifying and evaluating options against agreed criteria. Demonstrates sophisticated knowledge of principles, concepts, language and practices associated with the digital world and uses these to troubleshoot, and understand, the uses and potential of new technology. Task requirements This assessment task requires you tomanage the process of compiling client business specifications to produce business solutions. The assessment activities are mentioned within the assessment task. |
Assessment Task 2: Skills Test (ST)
Skills Test:
In this assessment task, you are required to manage the development of technical solutions from business specifications.
A case study scenario will be provided to you to review and understand the requirements and to participate in and complete the following activities.
Case study scenario
D’Prac is a well-known ICT organisation that focuses on e-learning solutions for various private and government organisations. The organisation believes in delivering quality services at an affordable price.
You have been working with the organisation as their technical expert, developing the technical requirements document for their business solutions. You had a face-to-face discussion with your manager and in the meeting, you were told to prepare the technical specifications for the following business requirements and their respective solutions:
The organisation’s functional requirements and technical specifications and information on applicable ICT business solution.
Business requirements and solutions
The organisation currently has a static website that takes substantial time to update information and maintain the website. The organisation requires a dynamic website as it is difficult to maintain a static website
The organisation currently have HTTP protocol and that affects its credibility. The organisation would like to set up SSL (secure socket layers)and enable HTTPS on your website
There are no photo galleries to display the portfolios of the work completed on the website. Use a plugin to show a portfolio of the work completed on the website.
Business model
The business model the organisation use is B2C – business to consumer.
The customer relationship model
The customer relationship model to focus on each and every interaction made by customers with your brand is mentioned below:
Types of services your business offer: E-learning solutions
The interactions your business have: With customers, technical experts, Government bodies, financial experts and programmers
The network or computer layout
Hardware, software and network requirements
The hardware, software and network requirements are mentioned below:
Computer – Most current computers and laptops have high enough specifications to be used to create a website.
Processor 1.9 gigahertz (GHz) x86- or x64-bit dual-core processor with SSE2 instruction set
Memory 2-GB RAM
Display Super VGA with a resolution of 1024 x 768
Internet – In order to create a website, access to a high-speed Internet connection can be vital.
External Hard Drive or DVDs for Backup – You should always keep a fairly current backup of your website in case there is an issue where the site crashes or files become corrupted.
Server – You will need a server computer to host your website on to make sure that it is available all the time for anyone trying to access it.
Database and simulation software – You will need a suitable database and simulation software that you must discuss with your trainer/assessor before starting the assessment work.
The site-design software and hardware – You will need a suitable site-design software and hardware that you must discuss with your trainer/assessor before starting the assessment work.
Any content management system (CMS) for developing the website.
The organisational and legislative requirements/ organisational guidelines
There are a number of organisational and legislative requirements applicable, such as, but not limited to:
Copyright and intellectual property
Privacy, confidentiality and disclosure
Work health and safety
Data safety and security
Use of information technology and internet
The software solutions
The software can be any content management system.
The processes requiring change by business solution
The following processes require a change to implement business solutions:
Static to dynamic website
HTTP to HTTPS
Installation of a gallery plugin for displaying portfolio
The security protocols applicable to business solutions
The security protocols include:
use encryption and authentication standards to protect the confidentiality of web transactions
follow Web Content Accessibility Guidelines (WCAG) international standard and recommendations published by the World Wide Web Consortium (W3C)
Your Manager and coordinator have asked you to review the existing information and develop technical requirements documents for business solutions.
To complete this assessment task students are required to participate in a meeting using the template provided:
When conducting the meeting, you are required to:
Greet the team members.
Discuss the following:
Determine business requirements
Evaluate impact of technical requirements
Produce technical business solutions
Ensure the understanding of the team members.
Gather feedback from the team members.
Use listening and questioning to elicit the views of others and to clarify or confirm understanding
Discuss the roles and responsibilities of the team members.
The team member will:
Clarify their doubts of the team members
Provide feedback on the improvements required
After the meeting, you are then required to:
Prepare the meeting minutes template.
Complete the assessments activities, as mentioned.
Meeting agenda template:
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Date/Time: |
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Location: |
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Chairperson: |
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Meeting Attendees: Full names and roles |
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Agenda Item/Topic |
Discussion/Outcomes |
Action Officer |
Due Date |
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Welcome |
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(Agenda item 1) Topic? |
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(Agenda item 2) Topic? |
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(Agenda item 3) Topic? |
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Summary |
Overall Summary Decision/s Action/s if any |
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Next Meeting time/date |
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Meeting closed at: |
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Minutes are a true and accurate record of the meeting |
Approved/confirmed by whom? |
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Meeting minutes template:
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Minutes of Meeting Meeting Objective: Attendees: Venue: Date: |
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No. |
Points Discussed |
Actions Suggested |
Target Date |
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Signature of attendee 1: Signature of attendee 2: Signature of attendee 3: Signature of attendee 4: |
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Activity 1: Identify the business (technical and organisational) requirements
In this assessment activity, you are required to determine and identify the business requirements.
You will be assessed on the following main criteria:
Determine and document technical and organisational requirements
Identify, summarise and document organisational business model
Determine, manage and document key stakeholder requirements
You are also required to document the technical requirements for business solutions using the template provided below.
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Technical and organisational requirements for business solutions (First) Write using 300-600 words. You must address each of the following criteria to develop this documentation: The need for the business solution What will be the cost to design and implement the solutions? What business model are you going to use and why? The research you completed on the business solution Why should you implement a business solution? How should you implement a business solution? Identify organisational and legislative criteria, guidelines and procedures related to business solutions What are the key stakeholders requirements? Define and evaluate the technical specifications (hardware, software and network) for business solutions. Reflect the business model and technical requirements according to business needs. Create interface specifications to meet the needs of end-users and external parties Identify the security requirements for information and communication technology (ICT) Define the software solutions needed to develop the business platform as per the solution specifications. Identify processes needing business solution change Identify the impact of changes in the value and supply chain Research security protocols relevant to business solutions Document the impact of the changes, prepare an impact statement of each technical solution and send it to the appropriate staff Implement hardware and software solutions for testing purposes in compliance with organisational procedures. Identify training requirements and staff expertise gaps Plan schedules and allocation of resources for business solutions Establish performance standards and benchmark results and comply with organisational procedures Determine the costs involved in implementing the business solution Document business solution in compliance with operational processes and internal and external technical environments Test, validate and document results of the business solution according to organisational procedures and evaluate the functionality of each business solution Finalise documentation and provide results to required personnel for verification Seek feedback from required personnel, and iterate accordingly Obtain sign-off on the business solution by required personnel |
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Activity 2. Evaluate impact of technical requirements
This activity is in continuation to the previous assessment activity.
You will be required to evaluate the impact of technical requirements in this assessment activity. You will be assessed on the following criteria in this assessment activity:
Analyse and record business problems, opportunities, and objectives.
Analyse the hardware, applications, and network specifications.
Determine and record the procedures that must be modified as a result of the business solution.
Determine and record the anticipated effect of technological specifications on organisational business operations.
You must use the template provided below to complete this assessment activity:
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Examine and record business problems, opportunities, and goals. How have you evaluated the organisational requirements What business problems, opportunities and goals have you identified? How have you produced technical solutions? How have you applied the design concepts? Why have you applied the design concepts? 100-150 words. |
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Review hardware, software and network requirements What are the requirements in terms of hardware, software and network What changes have you suggested or made in terms of hardware, software and network? 100-150 words. |
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Determine and document processes requiring changed by the business solution Why have you determined and documented the processes requiring changed by the business solution? How have you determined and documented the processes requiring changed by the business solution? 100-150 words. |
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Determine and document expected impact of technical requirements on organisational business activities Why have you determined and documented the expected impact of technical requirements on organisational business activities? How have you determined and documented the expected impact of technical requirements on organisational business activities? 100-150 words. |
Activity 3. Produce technical business solutions
This activity is in continuation to the previous assessment activities.
In this assessment activity, you are required to produce technical business solutions. You will be assessed on the following main criteria:
Determine and document the costs of solution implementation.
Determine and record recommendations for supplier products
Fully implement and document technological solutions that are in accordance with organisational requirements.
You will be required to complete the following template to demonstrate your skills and knowledge:
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Produce technical business solutions |
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What has been the costs of solution implementation? How have you calculated the cost? What are the cost variables you have taken into consideration? |
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What have you shortlisted for hardware, software and networking products and services? Provide explanation why have you selected them? Provide reasoning how their products or services are better than other competitors? 100-150 words. |
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Confirm you have fully implemented the solution? Have you implemented the solution according to the business needs and technical requirements? 100-150 words. |
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