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RTO No: 91223
BSBTWK502 Manage team effectiveness
Assessment Task 1 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
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Assessor declaration
I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
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Resubmission Y N |
Feedback
Student result response
My performance in this assessment task has been discussed and explained to me.
I would like to appeal this assessment decision.
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A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
| Assessment Task 1: Knowledge questions |
Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
review the advice to students regarding answering knowledge questions in the Business Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
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Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on: where this task should be completed the maximum time allowed for completing this assessment task whether or not this task is open-book. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. |
Questions
Provide answers to all of the questions below:
Outline two benefits of good group dynamics on a team’s performance.
Provide examples of three causes of poor group dynamics.
Explain why a team would need a team performance plan.
Complete the table below to show how a performance plan can help overcome the following scenarios:
| The team is needs to complete a project by a certain deadline. | |
| The team members do not understand the reason for undertaking the project or their own involvement in it. | |
| The team members are a diverse group and have many different outcomes in mind. They are struggling to organise themselves as a team. |
Provide at least two examples of formal and informal communications in the workplace, by completing the table below:
| Formal | |
| Informal |
In light of the Covid-19 pandemic and employees working from remote locations, provide examples of two tools or techniques for creating collaboration between team members.
Team leaders need to develop strategies to ensure that their team members have input into planning, decision making and operational aspects of work. Describe at least three strategies that can be used to accomplish this.
Explain how to give constructive feedback to a team member.
Explain what is meant by reaching consensus in a team.
Describe two strategies for reaching consensus in a team.
Outline two ways that issues can be identified by team members.
Describe three strategies a team leader can use to help resolve conflict in a team.
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