Question 1

Critique this statement “An effective interviewing process starts prior to the actual interview and concludes after the interview.”

Question 2

You are interviewing a candidate for the position of insurance customer service agent whose role is to:

• Provide a warm and friendly service to customers at the counter
• Take incoming query calls about products of the company

Distinguish and apply the type of interviewing method(s) most appropriate for interviewing the candidates. Explain and justify your selection of the interviewing method(s).