Learner Assessment Tasks BSBLDR803 – Develop and cultivate collaborative partnerships and relationships BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 2 of 22 Table of Contents Table of Contents 2 Assessment Information 3 Additional Resources 4 Assessment Instructions 5 Assessment Task 1: Written Questions 6 Assessment Task 1 Instructions 8 Assessment Task 2: Cultivate partnerships 9 Assessment Task 2 Instructions 10 Assessment Task 3: Implement communication and collaboration program 14 Assessment Task 3 Instructions 16 Assessment Task 4: Reporting partnership progress 21 Assessment Task 4 Instructions 22 BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 3 of 22 Assessment Information The assessment tasks for BSBLDR803 Develop and cultivate collaborative partnerships and relationships are included in this Student Assessment Tasks booklet and outlined in the assessment plan below. To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily. Assessment Plan Assessment Task Overview 1. Written questions You must correctly answer all questions. 2. Cultivate partnerships You are required to write a report on a proposed partnership between two case study organisations. You are then required to meet with the senior management of both organisations to get their input, approval and support for your report and the partnership. 3. Implement communication and collaboration program You are required to implement several activities that have been given priority in the partnership management process. 4. Reporting partnership progress You are required to evaluate whether the partnership has reached the objectives established in Assessment Tasks 2 and 3. Assessment Preparation Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions at all. When you have read and understood this unit’s assessment tasks, print out the Student Assessment Agreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file. Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you. Assessment appeals If you do not agree with an assessment decision, you can make an assessment appeal as per your CSB’s assessment appeals process. You have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal. BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 4 of 22 Additional Resources You will be provided with the following resources before you begin each Assessment Task. Assessment Task 2 • Briefing Report Template • College Strategic Plan • Consultants Strategic Business Plan Assessment Task 3 • Partnership Program Template • College Recruitment, and Selection Policy and Procedures • College Sustainability Policy and Procedures • College Staff Code of Conduct • Consultants Information Policy and Procedures • Consultants Performance Appraisal Policy and Procedures • Consultants Recruitment, Selection and Induction Policy and Procedures • Conflict Resolution Policy and Procedures Template • Partnership Agreement Template Assessment Task 4 • Partnership Implementation Report Template • College Staff Survey Results • Consultants Staff Survey Results • Student Feedback Naming electronic documents It is important that you name the documents that you create for this Assessment Task in a logical manner. Each should include: • Course identification code • Assessment Task number • Document title (if appropriate) • Student name • Date it was created For example, BSBLDR803 AT2 Briefing Report Joan Smith 20/10/19 BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 5 of 22 Assessment Instructions Each assessment task in this booklet consists of the following: Assessment Task Cover Sheet This must be filled out, signed and submitted together with your assessment responses. If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission. If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submit the file. The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your assessor will also discuss this verbally with you and provide advice on reassessment opportunities as per CSB’s re-assessment policy. Depending on the task, this may include • resubmitting incorrect answers to questions (such as short answer questions and case studies) • resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task • redoing a role play after being provided with appropriate feedback about your performance • being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback. Assessment Task Information This gives you: • a summary of the assessment task • information on the resources to be used • submission requirements • re-submission opportunities if required Assessment Task Instructions These give questions to answer or tasks which are to be completed. Your answers need to be typed up using software as indicated in the Assessment Task Instructions. Copy and paste each task’s instructions into a new document and use this as the basis for your assessment task submission. Include this document’s header and footer. If you are submitting electronically, give the document a file name that includes the unit identification number, the task number, your name and the date. Checklist This will be used by your assessor to mark your assessment. Read through this as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses. BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 6 of 22 Assessment Task 1: Written Questions Task summary This is an open book test, to be completed in the classroom. A time limit of 1 hour to answer the questions is provided. You need to answer all of the written questions correctly. Your answers must be word processed and sent to the assessor as an email attachment. Required • Access to textbooks and other learning materials • Computer with Microsoft Office and internet access Timing The Trainer & Assessor will advise students about the due date of this assessment as per CSB timetable. Submit • Answers to all questions Assessment criteria All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily. Re-submission opportunities You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 7 of 22 Written answer question guidance The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected. Note that the following guidance is the minimum level of response required. Analyse – when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long. Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long. Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long. Discuss – when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long. Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long. Evaluate – when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long. Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long. Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long. Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long. List – when a question asks you to list something, this means that you are asked to briefly state information in a list format. Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long. Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long. BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 8 of 22 Assessment Task 1 Instructions Provide answers to all of the questions below: 1. Explain emotional intelligence and its importance in the workplace. 2. Explain two ways you can use emotional intelligence to build effective workplace relationships with team members. 3. Explain how a manager with high emotional intelligence can assist in achieving business objectives. Provide an example to illustrate your answer. 4. Discuss three techniques you can use in the workplace to foster collaboration and promote positive relationships and partnerships. 5. Explain two ways of communicating effectively with a diverse workforce with varying cultural expressions of emotions. 6. Describe two methods you can use to collect data from team members to improve the workplace culture. 7. Discuss the three phases of Lewin’s change management model and how you might use this model to implement organisational transformation. 8. Discuss Kotter’s 8 step process for successful organisational change. BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 9 of 22 Assessment Task 2: Cultivate partnerships Task summary You are required to write a report on a proposed partnership between two case study organisations. You are then required to meet with the senior management of both organisations to get their input, approval and support for your report and the partnership. This assessment is to be completed in the simulated work environment in CSB. Required • Access to textbooks and other learning materials • Computer with Microsoft Office and internet access • Briefing Report Template • College Strategic Plan • Consultants Strategic Business Plan Timing The Trainer & Assessor will advise students about the due date of this assessment as per CSB timetable. Submit • Email with draft briefing report attached. • Email with revised briefing report attached. Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Re-submission opportunities You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 10 of 22 Assessment Task 2 Instructions Carefully read the following: Grow Management Consultants is a consultancy company specialising in leadership development services. These services include: • Mentoring training • Coaching • Management consultation • Management program evaluation • Development of cutting-edge tools, resources and expert advice • Sharing best and next practices • Leading organisations through the process of creating a leadership culture The company has a CEO, a General Manager (newly appointed), an Operations Manager, five Principal Consultants, twelve trainers and a small HR team. A new Strategic Plan was recently developed to guide the organisation over the next three years. One of the key objectives of the Strategic Plan is for Grow Management Consultants to become established as a learning organisation. At a recent Management Team workshop, it was suggested that Grow Management Consultants could form a partnership with an established Registered Training Organisation. It was thought that, if they work together with an RTO that offers mostly business and management courses, Grow Management Consultants’ trainers could attend courses that the RTO runs, and the RTO’s students could benefit from Grow Management Consultants’ business connections for practicums and officebased training. After some investigation and discussions, King Edward VII College was found to be the perfect partner. Not only is its campus in the same suburb as Grow Management Consultants’ head office, but it offers a range of courses in management, marketing, human resources and international business. It currently has around 500 students enrolled across all its courses. Courses are offered at all levels from Certificate II to Graduate Diploma. The College currently employs 24 management and staff that include the CEO, an Operations Manager (you), a Marketing Manager and Marketing Assistant, office staff and approximately 12 trainers. The College’s management has discussed the partnership offer and are very supportive of it. It is considered to be a win-win proposition for both organisations. You are the newly appointed General Manager of Grow Management Consultants and the CEO has given you the task of leading the new partnership, ensuring that it is accepted and supported by all employees and customers. Complete the following activities: BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 11 of 22 1. Write a partnership briefing report. As one of the first undertakings of the partnership discussion, you are required to write a draft briefing report on the proposed partnership. Begin by reviewing the following company documents: • College Strategic Plan • Consultants Strategic Business Plan This version of the document will be a draft only. You will ensure that the final version of this document is a collaborative effort by involving colleagues working at both organisations to give their input into its development. This draft version is your opportunity to demonstrate your knowledge of best practice in this area by writing a report that could be used to guide an ideal partnership between the two organisations. Your briefing report should include the following: • The expected outcomes from the partnership • How consultation and collaboration between the two organisations will be achieved. You will need to research models for effective consultation and collaboration within partnerships and describe those that could be relevant for the case study situation. • Communication solutions • Processes to foster a positive culture that embraces collaboration • Activities that will occur and the performance standards that they are expected to achieve. Performance standards should be clear and quantifiable. • Indicators and feedback processes that can be used to evaluate the impact of the partnership on the health of the work environment in both organisations. Your briefing report should also include an evaluation of the cost effectiveness of the proposed partnership. Both organisations are keen to establish a partnership that is financially attractive for everyone involved. They have established that, wherever possible, no money will be paid from one organisation to the other for services provided, but each should provide an equivalent value in services to the other. The values that have been given to the services that have already been discussed are: Activity or service Provider Value Business expert attends a class at the College GMC $200 GMC employee attends a course at College College $600 Student practicum placement in a business GMC $100 Your briefing report should outline how the work activities in the chart can be allocated in a cost effective and equitable manner. You should give clear, quantifiable performance standards that can be agreed to by both organisations. BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 12 of 22 Use the Briefing Report Template to guide your work. 2. Send an email to Senior Management of both organisations (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment and seek their feedback. Ask them when it would be possible for you all to meet to discuss your report. Attach your Draft Briefing Report to the email. 3. Meet with the Senior Management of both organisations. This meeting is an important opportunity for you to generate trust, confidence and support from the other Senior Managers. Their commitment to the partnership will be a key factor in how the partnership is accepted by both organisations. Prior to the meeting, you should also research and use at least two influencing strategies that you think could be effective at the meeting. As you are spearheading the partnership management, you are required to demonstrate a high standard of conduct during the meeting. Your performance during the meeting will be assessed, as will your ability to establish and cultivate positive relationships with all those present. Begin by outlining both organisations’ mission, purpose, values, objectives and strategies, drawing parallels between the two organisations’ objectives. Discuss each section of your briefing report with the meeting attendees, making sure that decisions about the wording or contents of each section are made by the whole group before moving on to the next. Take notes on these. During the meeting, you are required to demonstrate effective communication skills including: • Speaking clearly and concisely • Using non-verbal communication to assist with understanding • Asking questions to identify required information • Responding to questions as required • Using active listening techniques to confirm understanding When the meeting has been concluded, ask the participants about your performance. You should be able to name at least two influencing strategies that you used during the meeting. Ask the participants whether they felt that your strategies were successful. BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 13 of 22 4. Revise the Partnership Briefing report. Following the meeting, revise the briefing report to reflect the input from the meeting’s participants. Save this version of the document as Revised Briefing report. 5. Send an email to Senior Management of both organisations (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment and seek their feedback. Ask them when it would be possible for you all to meet to discuss your report. Attach your Revised Briefing Report to the email. BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 14 of 22 Assessment Task 3: Implement communication and collaboration program Task summary Students are required to implement several activities that have been given priority in the partnership management process. This assessment is to be completed in the simulated work environment in CSB. Required • Access to textbooks and other learning materials • Computer with Microsoft Office and internet access • Partnership Program Template • College Recruitment, and Selection Policy and Procedures • College Sustainability Policy and Procedures • College Staff Code of Conduct • Consultants Information Policy and Procedures • Consultants Performance Appraisal Policy and Procedures • Consultants Recruitment, Selection and Induction Policy and Procedures • Conflict Resolution Policy and Procedures Template • Partnership Agreement Template Timing The Trainer & Assessor will advise students about the due date of this assessment as per CSB timetable. Submit • Email with the following attached: o Partnership Program o Conflict Resolution Policy and Procedures o Partnership Agreement • Email with Revised Partnership Program attached. • Email with Media Release attached. Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 15 of 22 Re-submission opportunities You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 16 of 22 Assessment Task 3 Instructions Carefully read the following: Your revised briefing report was accepted enthusiastically by the Senior Management of both organisations. It has been suggested that several activities could already begin. Developing the following documents were given priority: • A program that sets out what has to be done to ensure that the partnership works well. • A Conflict Resolution Policy and associated procedures that covers both companies and the partnership. • A Partnership Agreement It was decided that these documents should be developed to the draft stage by Grow Management Consultants’ General Manager. They will then need to be presented to, and discussed with, the staff of both organisations, before final versions of the documents can be written. Complete the following activities: 1. Develop a partnership program. You are required to develop a plan that will lead the partnership management process. Begin by reviewing the following organisational policies and procedures: • College Recruitment, Selection and Induction Policy and Procedures • College Sustainability Policy and Procedures • Consultants Information Policy and Procedures • Consultants Performance Appraisal Policy and Procedures • Consultants Recruitment and Selection Policy and Procedures Use the internet to research other policies and procedures that could be developed to support such partnerships. The program that you develop should: • Begin with an introduction that explains the external context including social, political, economic and technological developments. Identify and address relevant organisational policies and procedures • Explain at least four processes or techniques that should be undertaken to support positive acceptance of the partnership and cultivate collaborative relationships. • Establish processes that contribute to the creation and maintenance of a positive culture that embraces collaboration • Describe the performance standards that will be expected of the partnership between the two organisations. • Explain how the partnership outcomes should be measured and reported on BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 17 of 22 • Explain how the partnership’s influence on the health of both organisations’ working environments will be evaluated. • Include an action plan. The plan should allocate work activities fairly, with clear, quantifiable performance standards for each. Each activity should be cost effective. Use the Partnership Program Template to guide your work. 2. Develop Conflict Resolution Policy and Procedures. You are required to establish a conflict resolution policy and associated procedures to be followed by management and staff during the partnership implementation period and thereafter. Use the internet to research conflict resolution processes that could be relevant for the case study organisations. Your Conflict Resolution Policy and Procedures should include the following: Introduction setting out the context and the objectives of the document. • Purpose • Scope • Principles • Responsibilities of managers, supervisors, employees and the HR department • Procedures: o Dispute management practices o Grievances and conflict resolution Use the Conflict Resolution Policy and Procedures Template to guide your development. 3. Develop a partnership agreement You are required to write the first draft of the agreement that will establish the nature of the proposed partnership. As the agreement will not be legally binding, it should be written in the form of a Memorandum of Understanding (MoU). Your MoU should include the following: • Introduction • Parties: who the MoU covers • Scope • Legislation and regulations: identify and incorporate the relevant legislation, regulations, standards and codes that the agreement should comply with. These should include references to the following: o At least two pieces of legislation that are relevant for both organisations. o Relevant clauses of legislated RTO standards o Relevant WHS regulations for the state or territory you live in. o College Staff Code of Conduct (Grow Management Consultants does not have one) BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 18 of 22 • Goals and objectives • Roles and responsibilities: Outline the known and intended roles and responsibilities during the set-up stage of the partnership. • Meetings: recommended minimum type and frequency of inter-organisational meetings. • Reporting: recommended reporting standards. • Confidentiality • Dispute resolution • Variations: how to change the MoU. • Signatures Use the Partnership Agreement Template to guide your work. 4. Send an email to all staff (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachments and seek their feedback. The email text should request the staff member to attend a meeting to discuss the partnership. Attach the following to the email: • Partnership Program • Conflict Resolution Policy and Procedures • Partnership Agreement 5. Meet with staff. You are required to hold a meeting with the staff of both organisations entering into the partnership. During the meeting, explain the contents of the three documents that you submitted. Ensure that any decisions that need to be made, such as the resources needed for the action plan, are made collaboratively. Take notes on the feedback that you receive and the decisions that are made. As well as discussing the three documents during the meeting, you are also required to: • Generate trust, confidence and support from the assembled staff members by demonstrating a high standard of personal performance and conduct, as you demonstrated during the meeting with the Senior Managers. • Encourage staff to undertake activities that develop their personal competence and performance • Encourage staff to develop their own ways of working on the partnership within their competence, and any organisational or legal requirements. BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 19 of 22 • Use a range of communication strategies you outlined in your Partnership Briefing Report to encourage staff to support and promote the partnership. During the meeting, you are required to demonstrate effective communication skills including: • Speaking clearly and concisely • Using non-verbal communication to assist with understanding • Asking questions to identify required information • Responding to questions as required • Using active listening techniques to confirm understanding 6. Revise the partnership program. Following the meeting, revise the program to reflect the input from the meeting’s participants. Save this version of the document as Revised Partnership Program. 7. Send an email to all staff (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should thank them for attending and participating in the recent meeting and summarise the changes that you have made to the program in response to the feedback that you have received. Attach your Revised Partnership Program to the email. 8. Write a media release. You are required to write a short (about half a page) media release that will be sent to the local press. The media release should describe the partnership and its benefits, inviting the public to contact either of the organisations to give their feedback or enquire about what courses or services are available. It should promote both companies as learning organisations and the partnership as enhancing both companies’ capacity for teaching and training. The article will also be uploaded to both organisations’ websites and some online information hubs such as LinkedIn. Save this document as Media Release. 9. Send an email to the local media (your assessor). BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 20 of 22 The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment and ask them to include it in their next publication. Attach your Media Release to the email. BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 21 of 22 Assessment Task 4: Reporting partnership progress Task summary Students are required to evaluate whether the partnership has reached the objectives as established in Assessment Tasks 2 and 3. This assessment is to be completed in the simulated work environment in CSB. Required • Access to textbooks and other learning materials • Computer with Microsoft Office and internet access • Partnership Implementation Report Template • College Staff Survey Results • Consultants Staff Survey Results • Student Feedback Timing The Trainer & Assessor will advise students about the due date of this assessment as per CSB timetable. Submit • Email with Partnership Implementation Report attached Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Re-submission opportunities You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. BSBLDR803 – Develop and cultivate collaborative partnerships and relationships Learner Assessment Tasks BSBLDR803 Learner Assessment Tasks v1.0 August 2020 Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 22 of 22 Assessment Task 4 Instructions Carefully read the following: It is just over a year since Grow Management Consultants and King Edward VII College agreed to establish a training and learning partnership. Both companies have performed well over the year. Every one of the College’s courses is fully enrolled, as are the courses beginning next semester. Grow Management Consultants has increased its client base, partly due to word of mouth recommendations from existing clients. They are considering hiring two or three more trainers and are discussing a trainer exchange program with the College. As part of the ongoing assessment of the partnership, all employees of both organisations are given an annual questionnaire to help assess whether organisational learning targets are being met. The RTO’s Administration Officer has compiled a list of student’s comments from their annual RTO assessment document, titled Student Feedback. You are required to use these reporting systems to assess the success of the partnership that you have helped implement. Complete the following activities: 1. Write a Partnership Implementation Report. Review the following documents: • College Staff Survey Results • Consultants Staff Survey Results • Student Feedback Use the responses in the documents to map the partnership’s progress against the outcomes you established with both companies’ management and staff in Assessment Tasks 2 and 3. Use the Partnership Implementation Report Template to guide your work. 2. Send an email to both companies’ Senior Management Teams (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment and seek their feedback Attach your Partnership Implementation Report to the email.