CASE STUDYSample Page
Heartland Equestrian Centre App Project
Heartland Equestrian Centre located in Macedon Ranges, Victoria. It offers a full service boarding
facility geared towards the needs of riders and their equestrian desires. The 100 acre facility is home
to multiple trainers and clinicians. Heartland offers an excellent lesson program covering all
disciplines of riding, and houses multiple arenas including dressage and jumping, round yard, horse
wash, stables and much more. In addition Heartland offers trail riding and a full dude ranch
experience.
Heartland Pty Ltd is managed by director, Jack Bartlett. Heartland has been experiencing a reduction
in boarding horses, private lessons and retraining of difficult horses after one highly respected trainer
left for a position overseas, and a large horse training centre recently opened creating additional
completion. Heartland has a basic web presence and has considered developing their site, along with
traditional marketing approaches and an app, to help to promote and grow their business.
You have been working for Equine Development Inc. casually for the last three months in their
mobile app development department. As a virtual team specialist, your company has applied for a
tender to develop an app for Heartland. Due to the importance of this project, the CEO of Equine
Development Inc, Peter Morris, and the Director of Mobile Development Lisa Stillman have both
made this project a priority.
The initial investment in the project is estimated to be $220,000 in year 0 of the project, $10,000 in
year 1, $15,000 in year 2, and $15,000 in year 3 a total of $260,000. Equine Development Inc.
requires a discount rate of 10%. It is anticipated project future cash inflow as follows (Years 0 to 3):
$0, $130,000, $130,000, and $130,000, a total of $390,000 The project will be expected to make at
least a 25% ROI, to conform to the Equine Development Inc, business model.
The goal of the project is to propose an app, which is optimised for iPhone and Android devices. The
app should allow client and potential clients to enrol and pay for riding lessons, horse boarding, retraining, booking trail rides and dude ranch reservations. Clients should be able to subscribe to
Heartland newsletter and related upcoming events. There should be access maps of all trail rides, and
videos showcasing all the facilities. There should be a photo album for each horse and trainer. The
app should provide users with an ability to provide an overall ranking of equestrian centre in terms of
attractions and services. Management believes it will take about five months (20 weeks) with a budget
of $260,000 for this important project. Morris aims for a budget contingency reserve of approximately
10%.
Peter Morris and Lisa Stillman have formed a search committee to find the best candidate for
managing the Heartland App Development Project. After reviewing many strong candidates, they
decided to appoint you, to put together the business case for this critical project. Your previous job
was with a consultancy firm where you successfully implemented several android application
development projects for medium sized enterprises, using virtual teams. Since this is a high priority
project that should be completed in five months, they felt it was appropriate to get the best candidate
to put together a quality business case and project management plan. They are offering a premium for
your contract at $120 p/hr for 2 d/wk, but a lot is at stake, Heartland and similar businesses are likely
to request further mobile app development projects. Morris and Stillman propose to be joint project
sponsors, and have handpicked Ty Borden, to be the main internal IT liaison and Mallory Wells to be
the Heartland liaison. They will let you as the new project manager form the rest of the project team if
the tender bid is successful.
In order to get the app developed in the time frame you propose to use an agile development approach
with a team of two programmers and a digital image specialist working on the app. It is anticipated
the programmers will spend the equivalent of half a day a week on project management related
activities (e.g. completing status reports and attending meetings etc.) and the remaining 4.5 days on
development. They will be paid at a rate of $85 p/hr, which is negotiable. You will also need to access
to an Equine consultant (Amy Flemming). The consultant and liaison team members pay rates are
negotiable and will only be required for a maximum of one week.
You anticipate several challenges if this tender bid is successful. Equine Development originally
focused on developing horse games apps for kids, but the CEO, Peter Morris, has emphasised the
need to increase profits by tapping into other markets, including business marketing projects. The type
of people who work on kids gaming projects are often different from people working on the new
business marketing projects. They often have different educational backgrounds, skill sets, and ideals.
Most of the people hired in the past year have been hired to support these new markets. Even though
you and the Heartland Development project team tried to do a good job managing key stakeholders,
there are some difficulties with several employees who disagree with the company’s new market
strategies.
The plan is to roll out review existing information, conduct research and gather new material. Detailed
storyboards, a prototype, alpha, beta and final version of the app will developed. The app will need to
be tested, and promoted prior to roll out. The project will be considered a success, if it comes in on
time, on budget, within scope and key stakeholders have been pleased with the communication and
reporting processes.