Assessment Task 1: Written Questions

• a. List and describe five components of the coordination role.

b. List and describe eight of a coordinators responsibilities.

• List five different approaches and models of case management.

• Conduct appropriate research into evidence-based practices requirements and explain the approach.

• Answer the questions below:

a. Explain how information about external service providers might be sourced.

b. List three circumstances it might be necessary for a coordinator to use external service providers to ensure that a consumer’s care plan meets their needs and five services they might provide.

Three Circumstances	Five Services
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5.  a.  List 10 issues faced by consumers, their family and carers accessing multiple services.

b.  What is generational abuse?

c.  What is welfare dependency?

6. List five processes that might be used by case coordinators to collect information that is relevant to the consumer and to the service organisations included in the case plan.

7.  List and describe five features of monitoring and review.

• What are three service inputs that the coordinator should consider when working with the consumer and other services?

• What are 10 services or supports that might be accessed by a homeless consumer with drug and alcohol issues, and a mental illness?

•   List five signs of self-harm.

•   a. List 10 standards of case management in Australia.

b. List seven areas covered by legislation relevant to the coordination of case management in the community services field.

c. Conduct appropriate research and locate a procedure used for developing case management plans.  Explain the procedure.

• a. Exploring consumer and stakeholder needs is an integral part of developing case management plans.  List seven things case coordinators take into account when developing individual case plans?

b. Why should stakeholders be informed of the need for specialist intervention in a plan?

• Discuss your duty of care to your consumers.

• What are three cultural considerations that the Commonwealth Department of Families, Community Services and Indigenous Affairs require from a youth service before providing funds?

• List five family structures that might impact on the dynamics of the consumer interacting with their family members.

• Explain how you might document the outcomes of a meeting, where would the recorded data be stored and why is it necessary to document meetings?

• What are ten requirements or boundaries related to the role of a case coordinator?

•   a. What are four things that consumers might feel confused or concerned about that could cause a barrier to accessing services?

b. List five forms of communication that staff can use to minimise consumer confusion and concern and facilitate decision-making.

•   a. List five barriers to attaining outcomes of a consumer with no job, who has English as a second language and lives in a family situation of regular conflict.

b. Provide a strategy to overcome each of the barriers you identified in the above question.

• List at least eight information categories that can be included in a referral.

• a. Explain the procedure a case coordinator might follow to collect, collate, and record feedback on outcomes.

b. List five stakeholders from whom case coordinators should collect feedback.

• a. List five strategies case coordinators and service organisations can use to avoid or manage service duplication.

b. Why do funding bodies object to service duplication?

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