?ers & Training
7

RTO: 40287 CRICOS: 03039E
Identify the varying cultural expressions of emotions that are used to respond to emotional cues in a diverse workforce Refer to page 858 of Management. Briefly outline three emotional variances that may occur between people from different cultural backgrounds.

Consider your workplace, or one that you are familiar with. Reflect on an event where a co-worker was from a different cultural background to that of mainstream white Australia. In what ways did their communication style vary? What emotional response was present in yourself and/or other co-workers?

4.1. ••• MINN iln• OM AM OM 1•111 MI WM MS WM MI ON MO NM NIS MD MO IMO MD OM WM 11.10 AIND MS MO 1111. MN MI AM MI NM MB UMI ….. IMP MO MI MEI =111 =I MI 11110 MB MI 0•11 OM MN MB ………… IMIN 1111•1•111 MO MUM ………… NM MD ON MD OM WO MI MI MD MP MI, NIP OM. NUN NM MO ON OW OPP .0 el. MIN I.. =ON OM Imo me es. um; MO ON MO MIS MP MO MID MI OM NM IMP MO IMO WO 1•111 MIN MIN =PIM WM I= Ma • NM 1.1. NM ….. 1=1 MEMIII sass 01. ….. UM INIM WIND Ole Mil MB NM NMI WO IMO mr ems or irm■ am as Mil . am min am aim imp am am Om am MS Mr =ID am 11.1. mm mm ann OM im me am me im• UM Sm. alm am M. NM in= ow Mr um me me um me um um me um =a mi ism um mi. me us um ism mis m …….. MIM M. aro erb orm am fir st. imp mmi me am OOP MI NO MN UM M. 1.1. SW MP MO ONII I= NM =1=1 NM MB UM IMP MD 111111 II•11 WM an UMW ….. MM.. 111. Ola .110 OM NO INN MO M.= MO MO MI MI MB .1110 NINVINS ON a. 1.1.1 I= an MD I= ND ON =I • WM MN UM NM OW am ar Mu ma ass sow alp era ova sr moo ow air /mum mi. OM MO NM M. MN MO MI MO MD M. Me NM Os nns mm mip um Misr M. ME M. NM IMM OM min OM moi Om IMO 11110 .11111 MI WM INN OM OM MO OW UM WO Oa AP AMP aro ow am am a._____ am 410. no re or ow ow am ow ow OM Om aim am m• MN MO MD isis Mu NM OM MS OM OM MD OM Mil MO MR MP Mil 1M 11.1″. a” ‘II.’ 1.11 .11114.0.1.00 0.401. am AM OW OW ONO MD SIM N1111 • I I PIMP MUM MO MO MI WO NO MN MO MOW • NMI