BSBMGT617 Develop and implement a business plan

RTO No: 21595 | CRICOS Code: 02634E

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Assignment Coversheet

1. The evidence I have submitted for assessment is my own work, and
2. The evidence I have submitted for assessment has not been shared with otherstudents, and I have taken all reasonable precautions to ensure that my work cannot

   be accessed by other students that may seek to submit my work as their own, and

3. All of the sources of information used to prepare my work have been, or may beaccurately cited, and
4. I retain a copy of all my original for my own records, or for resubmission if required byAcademia Australia, and
5. I have read and understood Academia Australia’s policy regarding plagiarism, and Iaccept the right of Academia Australia to investigate suspected plagiarism, and to act in accordance with the policy and procedure I have read.

Student Signature: __________________________________________ Date of Submission: ___ / /

BSBMGT617 Develop and implement a business plan Assignment 2
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BSBMGT617 Develop and implement a business plan RTO No: 21595 | CRICOS Code: 02634E Assessment Information

• You must achieve a satisfactory outcome for each of the required criteria of this assessment to be deemed satisfactory for this assessment. You must achieve a satisfactory result for the assessments for this unit of competency to achieve a competent result for the unit. If one or more of the assessment results are not satisfactory, you will be Not Yet Competent for this unit.
• You may follow the Assessment Appeals process in the Student Handbook (www.academia21.com) if you are not satisfied with:

o the assessment result; or
o the way an assessment was carried out by your trainer; or o the conditions or structure of the assessment

The student handbook has the steps for reassessment if you receive a Not Yet Competent mark and do not want to appeal.

Reasonable adjustment for assessment

Where students have highlighted Language, Literacy and Numeracy issues reasonable adjustment to the assessment can be made. Should you receive a ‘Not Yet Competent’ or ‘Resubmit’ result for the assessment you will be given the opportunity to re-submit your assessment work with any amendments requested by your trainer.

The adjustment may include actions such as:

• Student demonstrating knowledge through verbal discussion to identify correct answers • Student demonstrating knowledge through applied skills
• Allowing additional time relating to disability
• Through consultation amending assessment timeframes

• Assistance in the form of the training location to allow easier access
• Accessing relevant equipment or aids to assist the student
• Adjustments to the assessment methods to cater for any special needs (without effecting the integrity of the outcome)

If a student requests or is identified as requiring reasonable adjustment to the training and assessment process a detailed training and assessment plan including timetables, notes regarding the required adjustments, and any related communications regarding the adjustments must be maintained in the students file.

The RTO Manager must review and authorise any request for ‘reasonable adjustment’ to ensure that any adjustments and resulting outcomes are not affecting the integrity of the training and assessment process.

Location of and completion timeframes for assessment

The location of the assessment will depend upon the nature of the assessment. Assessments such as; role plays, in class activities, presentations and written tests / knowledge questions will be conducting in the classroom. The timeframes and due dates for these assessments, as well as any reports, projects or research assignments, are documented in the stage outlines. Stage outlines are handed out at the beginning of each term.

Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

appropriate documentation and resources normally used in the workplace strategic, business and operational plans
business information and data
interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

BSBMGT617 Develop and implement a business plan Assignment 2
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Approved by: B. Wade

BSBMGT617 Develop and implement a business plan RTO No: 21595 | CRICOS Code: 02634E Assessment 2 – Monitoring the performance and responding to performance

data post implementation

Your Task: This report is based on your business plan from assessment 1, so your answers to the following questions must be based on your own business plan. This assessment will assess how you implement and monitor your business plan, and the factors involved with running a business. Consider what your business goals, objectives and missions are. Use this as a basis to answer the following questions.:

1. Using your completed business plan, answer:

•

2. What are the skilled labour requirements in the organisation to implement the business plan? Provide an overview of skilled labour in each department.

Position

Head Chef
General Manager FOH supervisor Sous Chef Marketing manager

Skilled Labor/skills needed

Any coaching or training you could provide to enhance these skills.

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BSBMGT617 Develop and implement a business plan RTO No: 21595 | CRICOS Code: 02634E

3.

Explain how your business would use the following reports to test the performance your staff members and departments.

How do these assist in testing performance

Types of problems they may identify

Kitchen department variance reports

Customer complaint records Sales records

4.

List 5 examples of reports and when these would have to be provided to the various departments in your organisation in terms of timelines and importance. (Include both financial and non-financial reports)

Type Importance (how important to Frequency (how often the business are these would you do this)

reports- explain why)

5. What are the financial, human, and physical resources your business requires (list two of each)? Who would you report on any failures for these?

Requirements your business needs

Who would you report failures to?

Human resources

1. 2.

Financial resources

1. 2.

Physical resources

1. 2.

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BSBMGT617 Develop and implement a business plan RTO No: 21595 | CRICOS Code: 02634E

5. On occasion it may be necessary to refine performance indicators as the set target is exceeded or can no longer be achieved. Explain 2 examples where a performance indicator needs to be refined or changed, what would you do?

Scenario

Strategy

6. You have identified through social media customer reviews that some customers are unhappy with the service your waitstaff are providing. Common complaints include meals being taken to the wrong tables, slow service times, and staff not having any significant knowledge on the menu items. List and explain below two training/coaching strategies you would use to train your staff and fix this problem.

Training/coaching strategy

1. 2.

How this will help the employees in your business.

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BSBMGT617 Develop and implement a business plan RTO No: 21595 | CRICOS Code: 02634E

7. Continuous improvement upon a business’s products and services is vital for the success of a hospitality business. As an owner of a business, how would you monitor that your business is performing effectively and what areas of the business do you consider are most important? Provide 2 examples.

8. Reflect on writing your business plan in assessment 1 and answer the following: A. What did you consider the most difficult part of writing your business plan?

B. What recommendations would you give to someone about writing a business plan in terms of the best process/approach to take?

9. Explain why having a business environmental plan is important to your company and the community.

Why is this important to the business?

Why is this important to the community?

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BSBMGT617 Develop and implement a business plan

RTO No: 21595 | CRICOS Code: 02634E

Marking Criteria

Stakeholders identified, what was communicated to them, performance indicators and reports used.

Skilled Labour requirements and coaching/training strategies identified.

Explain how your business would use reports to test the performance of staff and departments
5 examples for reports and when these would have to be provided to the various departments in your organisation in terms of timelines and importance

Financial, human, and physical resources your business and who to report to Scenario of refining performance measures 1

Scenario of refining performance measures 2

Two training/coaching strategies you would use to train your staff and fix this problem.
Monitor that your business is performing effectively and what areas of the business are most important

Reflection/ recommendations of writing a business plan

Explain why having a business environmental plan is important to your company and the community

Student is satisfactory for this assessment task: Yes

________________________________ Trainer’s Signature

Not Yet

___ / ___ / _____ Date

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