Course: BS8STR401 Prow: X Course: BSBS0R502 Favlit. X 19,20Assessor%20Marking020Gilicie.pcif
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BSBCMA4511 Communicate with influence
Questions Provide answers to all of the questions below: 1. Explain how tone, structure and style of your communication may impact on others. In your answer. • define tone. style and structure as they relate to communication. • explain how the tone, style and structure impacts others. • use an example to illustrate your answer. A sample response rnay include, but is not limited to: Tone refers to the impression your words make. It refers to how you say things, rather than what you say. The tone will influence how your communication makes someone else feel. For example. saying ‘Silence please” in a soft gentle voice will invoke a different emotion in the audience to when `Silence please’ is said in an angry and loud vo(ce. Structure refers to the deliberate organisation of your words and information to present and inform others logically and systematically. The structure will help the audience understand the information being communicated and provide context. If attention is Oct paid to structure. the audience rnay feel confused. For example, if you explain a new job description to employees before explaining the reason for the change, they may be apprehensive and confused. Style refers to the personal mannerism included in communication (e.g. humorous, serious, formal, casual etc.). This sets the tone and helps the learner concentrate. Different styles will appeal to different people. Scone may respond and enjoy a joke as part of a presentation whereas other may prefer a practical illustration.
2. Explain why 11 10 important to maintain confidentiality of information at work, including at least three examples of information that must be kept confidential. Response should broadly cover the following: Maintaining confidentiality of information at work is important for a number of reasons. For example, failure to secure and protect confidential business information can lead to the loss of business/clients.
Disclosure of sensitive employee and management information can also lead to a loss of employee trust, confiden. and loyalty, as well as a loss of loss of productivity. Response should also include of least three of the following: • Employee information, including personal information • Management information about internal activities Oct are highly confidential, such as planned redundancies • Business information such as budgets and forecasts or planned new products or services.
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