Student Assessment Tasks

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Student Assessment Tasks
BSBLDR811 – Lead strategic transformation
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Table of Contents
Table of Contents 2
Introduction 3
Assessment Task 1: Knowledge questions 4
Assessment Task 2: Project Portfolio 5
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Introduction
The assessment tasks for BSBLDR811 – Lead strategic transformation are outlined in the assessment
plan below. These tasks have been designed to help you demonstrate the skills and knowledge that
you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the RSB Student User Guide. The Student User Guide provides
important information for you relating to completing assessment successfully.
Assessment for this unit
BSBLDR811 – Lead strategic transformation describes the performance outcomes, skills and knowledge
required to analyse and lead organisational transformation and learning for strategic outcomes. It
covers leading transformational practices, cultivating collaborative practices, completing ongoing
professional development and providing strategic leadership in a dynamic context.
For you to be assessed as competent, you must successfully complete two assessment tasks:
• Assessment Task 1: Knowledge questions – You must answer all questions correctly.
• Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.
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Assessment Task 1: Knowledge questions
Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have acquired
during the learning phase of this unit. Ensure that you:
• review the advice to students regarding answering knowledge questions in the RSB Student
User Guide
• comply with the due date for assessment which your assessor will provide
• adhere with RSB’s submission guidelines
• answer all questions completely and correctly
• submit work, which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the RSB
Student User Guide. Refer to the appendix for information on:
• where this task should be completed
• the maximum time allowed for completing this assessment task
• whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A template is
provided in Appendix C of the Student User Guide. However, if RSB has provided you with an
assessment cover sheet, please ensure that you use that.
Questions
Provide answers to all of the questions below:
1. Discuss four (4) styles of leadership and the impact each of the identified styles on
organisational culture.
2. Explain the importance of a participative management style when implementing organisation
change.
3. Discuss three strategies that a leader can use for building trust and confidence with
colleagues during times of organisational change.
4. Describe the differences between organisational transformation and organisational
development.
5. Explain the key phases of a change management process.
6. Describe five components that may be included as part of a change management plan.
7. Explain two strategies that can be used to effectively communicate and embed change during
an organisational change process.
8. Explain three reasons why individuals or groups within an organisation may resist change.
Include at least one suggestion of how resistance can be overcome for each of the areas you
identify.
9. Discuss at least three barriers to organisational change.
10. Discuss at least two strategies to address barriers to organisational change.
11. Outline key information that should be included in an organisation’s communication
protocol for communicating internally, as well as externally.
12. Discuss what is involved in personal development planning and the methods that can be used
to achieve this.
13. Outline at least five crucial components of a personal development plan.
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Assessment Task 2: Project Portfolio
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will need access to:
• a suitable place to complete activities that replicates a business environment including a
meeting space and computer and internet access
• your learning resources and other information for reference
• Project Portfolio template
• Simulation Pack for this unit (as relevant).
Ensure that you:
• review the advice to students regarding responding to written tasks in the RSB Student User
Guide
• comply with the due date for assessment which your assessor will provide
• adhere with RSB’s submission guidelines
• answer all questions completely and correctly
• submit work, which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the RSB
Student User Guide. Refer to the appendix for information on:
• where this task should be completed
• how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A template is
provided in Appendix B of the Student User Guide. However, if RSB has provided you with an
assessment cover sheet, please ensure that you use that.
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Activities
Complete the following activities:
1. Carefully read the following:

This project requires you to lead a strategic business transformation for an
organisation or large work area. You will be required to analyse and lead
organisational transformation and learning for strategic outcomes based on either
a real workplace or a case study scenario which you can access in the Simulation
Pack for this unit.
Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, we are giving you the choice to base this project on your own
business, one you work in or a familiar with, or you can use the case study
provided. This will mean that you are applying your knowledge and skills in a
relevant, practical and meaningful way to your own situation!
It is important that you are able to access enough information for your chosen
business in order to be able to do your assessment. As a minimum this should
include organisational objectives and need for change along with policies related to
managing the change.
You will need to communicate with people who work for, or are involved, in this
business or work area several times. Your communication may be either directly
with actual staff members or fellow students/your assessor can play the roles of
relevant people/parties. Communication can be in any appropriate format (e.g. face
to face, video conference, email) as long as it meets the requirements outlined
below, and in the Project Portfolio.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below.

2. Preparation

Make sure you are familiar with the organisation you are basing this assessment on
and have read through the necessary background information. For the case study
business, this is all of the documents included in the Simulation Pack.
If it’s your own business or a business where you are working or are familiar with,
have your business approved by your assessor as it must be based on a whole
organisation or large work area and there must be a need for strategic change that
has been identified. For the purposes of this assessment, your business or work
area must have more than 5 employees.
If you are using the case study, you will assume the role of the Change Agent as
per the case study provided.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.

3. Preparing for strategic change

Complete Section 1 of your Project Portfolio.
To complete Section 1, you need to work through several steps to prepare for
organisational change.

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Make sure you have answered all questions in Section 1. Submit to your assessor
for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 1 of the Project
Portfolio and make sure you attach these upon submission.
You will use the work done in this section of the Portfolio to consult with others
in the next activity. In preparation, read through step 4.

4. Stakeholder consultation

You now need to conduct stakeholder engagement and interviews to gather
valuable insights to help inform your strategy. Conduct 3 short one-on-one
interviews with three identified key stakeholders (at least one internal and one
external) and then document your findings.
If basing this on a real business you can use real stakeholder if you have the
opportunity or have fellow students role play – you must brief the students about
the type of stakeholder they are and give them background information to read
prior.
If you are using the case study business, you can use other students who are
working on the same case study as you will all be familiar with the scenario and
you can draw from each other’s unique perspectives and ideas. Arrange for three
other students to play an identified role – this can be anyone from the case study
that you choose, for example, a graphic designer moving from permanent to
contract, a head office staff member staying on and a reader of the magazine. The
role player has licence to make up their answers based on their own ideas and
experiences. As everyone’s ideas and situations are unique, even if playing the
same roles your answers will be different. It’s very important that you develop
your own set of questions to ask the stakeholders and that these are not the same
as anyone else working in your small group. You are all being assessed individually.
Your assessor will be looking to see that you can:
• express your opinions and information to the stakeholders when
interviewing them
• respond positively and respectfully to their views using language
appropriate to the audience
• adapt your personal communication style as necessary to build a positive
working relationship and show respect for the opinions, values and
individual needs of others
• demonstrate effective communication skills including:
o Speaking clearly and concisely
o Using non-verbal communication to assist with understanding
o Asking questions to identify required information
o Responding to questions as required
o Using active listening techniques to confirm understanding
The meetings should last for approximately 15 minutes each. After the meetings,
complete Section 2 of your Project Portfolio.
This can either be viewed in person by your assessor or you may like to video
record the session for your assessor to watch later. Your assessor can provide
you with more details at this step. Make sure you follow the instructions above
and meet the timeframes allocated.		 i

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After the stakeholder meetings, complete Section 2 of your Project Portfolio. As
part of this step, you are also required to develop written communication to both
internal and external stakeholders affected by the change to inform them of the
change and how this may affect them. Choose the internal and external group of
people based on two of the stakeholder engagement meetings. Attach the
communication developed to your portfolio.

5. Develop a change management strategy

Develop a change management strategy for the business. You can use an
organisational template if you have one or you can use the Change Management
Strategy template provided in the simulation pack. If using an organisational
template then you must ensure it includes as a minimum what is included on the
template provided. Ensure you complete all parts and that you use appropriate
vocabulary, grammatical structure and conventions when developing your strategy.
Attach this to Section 2 of your Project Portfolio.

6. Develop a communication and education plan

Develop a communication and education plan to be used in conjunction with the
change management project plan.
This plan should show how the change will be managed, including the provision of
information to staff about the proposed changes and benefits.
Ensure that the strategies you develop are designed to promote the benefits of
change to staff and to reduce the likelihood of a negative response/adverse
outcomes.
Your communication and education plan should also show the communication and
reporting process to senior management, which will be required on a regular
basis.
Use can choose to use an organisational template or the Communication and
Education Plan Template provided in the simulation pack.

7. Request feedback from staff

Assume a month has passed and you need to collect feedback from staff about
how the change is being managed by the leaders. Develop an email, memo, survey
or request for feedback that can be sent to staff. You can do this any way you like
as long as you include at least three questions that cover their experiences of the
processes implemented, their thoughts personally on resistance to change and
how they believe the communication is that management has had with staff.
Attach this communication in Section 3 of your Project Portfolio.

8. Carefully read the following (applies to all students even if using their own business example):

Assume that the following change management objectives are included as part of
the change management process that was implemented:
• Employees were satisfied with information provided as part of the change
management process
• Communication occurred through multiple channels
Assume that the following communication activities were implemented:
• Weekly staff meeting

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• Newsletter updates through staff email
Assume it is 1 month into the change process and a Staff Survey of the remaining
staff has been conducted.

9. Reflect personally on feedback

Review the change management objectives, communication activities implemented,
and the Staff Survey Results. You need to reflect personally on the feedback
received so you can identify areas for improvement.
Complete Section 3 of your Project Portfolio.

10. Write a change management review

Evaluate the effectiveness of the change management process and provide
recommendations for improving communication activities to further mitigate the
risk of change resistance.
Develop a short brief for the CEO of the organisation that includes your review. It
should also recommend updates to the change management plan through relevant
communication activities.
Your change management review should include the following:
• What the change management objectives are
• What change management communication activities took place
• Recommended changes to the change management plan and the
communication and education plans
Your review should be between half a page and one-page long.
Use the Change Management Review template to guide your work. Attach this to
Section 3 of your Project Portfolio.

11. Update staff on change management processes

Make some changes to your Communication and Education Plan based on your own
recommendations and inform staff of what these changes are. Changes must be
around the communication processes instituted. You can develop a memo or staff
email to communicate these changes to staff.
When developing your communication, ensure you apply the feedback received
and from your own self-reflection to your leadership style.
Attach your updated Communication and Education Plan and developed staff
communication to Section 3 of your Project Portfolio.

12. Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Remember to submit all necessary attachments as
indicated.