Scenario: Helen Gashaw and Elias Hailu, a famous only by reservations restaurant in Addis Abeba, Ethiopia, are the owners and managers of Hellias Exclusive Restaurant. To draw in more customers, they promote their restaurant on websites, social media, and at several regional radio stations.

Hellias rents a space around Atlas on Rakan Building , where Helen runs the restaurant and handles management, Elias is busy with being the main Chef of the restaurant. . Although reservations are required for dining at their restaurant, there is occasionally room for additional customers. You can make reservations by contacting the restaurant or online through their website.

The reservations and phone calls are handled by Lina Abebe. She enters the reservations each day in a notebook for each business activity. She uses a Microsoft Access database to keep track of reservations, and this list serves as a backup for it. She runs a check every morning that prints out the day’s reservations.
Although the database manages the fundamental data, Helen has found certain issues. The reservations have occasionally conflicted with customers due to their reservations have not been made by the website. Helen and Elais are interested in learning more about the effectiveness of advertising and reservation patterns. They have been discussing either upgrading their system or switching to a new information system that would better serve their present and future demands.