TASK START DATE END DATE DURATION i, I I I I I I Recording and analyzing all the customer complaints 01/01/2021 31/01/2021 1 month Identifying the areas needing improvement 01/01/2021 31/01/2021 1 month Making necessary changes and adjustments: Improving the working speed of the chef Improving the working speed of the waiting staff Improving the memory of the waiting staff Reduction in per customer seervice time at the takeaway counter Restaffing of the delivery services 01/02/2021 28/02/2021 1 month Monitoring of the working hours of the employees — Ongoing Usage of consultative processes:Scheduling Holding regular meetings Skill development training On-the-job training Delegation of authority Delegation of tasks to multiple people – – Ongoing Conduct of training and coaching — Ongoing Ensuring the functionality and efficiency of each sections — Ongoing Regular monitoring even after the completion of the whole process — Ongoing