Question 1

Using the Quality Management System (QMS) Periodic Service Review (PSR) complete the following:

• Write a professional report outlining how you propose to address the issues raised in the HIQA Report and why you chose the QMS Periodic Service Review.
• Draw up an Action Plan for the four areas identified in the HIQA report detailing the process for implementing and monitoring continuous service improvement in Oak Tree Services.

Case Study – Oak Tree Services

Oak Tree Services provide residential services to 7 adults with intellectual disabilities. All of the residents have significant support needs and each person also receives individualised day supports – three people attend a day service and the other 4 people have their day service provided from the house.  A recent unannounced HIQA inspection focused on 4 areas:

• Health Care Needs

All residents received appropriate and timely health care as needed from the GP, mental health service and multi-disciplinary services – physiotherapist, occupational therapist and psychologist. Two of the residents had significant and on-going mental health issues which the service was striving to manage but at the time of the inspection these were still unresolved.

• Medication management

The inspector found that staff managed residents’ medication effectively and recorded and reported any incidents of medication errors appropriately.