Question 1

What would you do to encourage contributions with your team?

Scenario B

Background

Jane is the CEO of FORD Hotel which has been operating for 2 years. The hotel is located in the heart of Sydney. In the last two years, FORD Hotel generated lots of profit for the business, especially at the end of the year. Jane is planning to expand the business in Melbourne and Brisbane in the next financial year. She is planning to discuss this topic with relevant stakeholders to have a final decision.

Work requirement concerns

Due to the expansion plan, Jane was informed that some of her staff are required training to improve work requirements. The examples of concerns are:

• Lee and Fluke who are working in finance department usually make mistake in excel when they submitted cost summary.
• Malee who is working as a front staff does not talk to customers politely.
• Paul who is working in a human resources department does not store employees’ record properly as he has issue with technology.

Objectives

Jane outlined the discussion topics as follow:

• She would like to discuss work responsibilities of each staff who seems requiring supports or trainings.
• She would like to hear difficulties from Lee, Fluke, Malee and Paul, and she would like to know what supports or trainings they are planning to have to enhance their work skills.

She also would like to test these persons in conflict management skills during the meeting. Therefore, she would like to discuss what each staff would do if there was a conflict in the workplace.

Question 2

After you have finished a role play activity, you are required to summarize the following topics:

• What are required supports and trainings that each person presented in your group?
• What would each person do when there was a conflict in the workplace?
• How was the discussion session going? If it was not smooth, what would be your suggestion for an improvement?