ASSESSMENT COVER PAGE

STUDENT DETAILS / DECLARATION:

Course Name:
Unit / Subject Name:	BSBTWK502- Manage Team effectiveness
Trainer’s Name:		Assessment No:	Task 1, Task 2 & Task 3
I declare that:	I fully understand the context and purpose of this assessment. I am fully aware of the competency standard/criteria against which I will be assessed. I have been given fair notice of the date, time and venue for the assessment. I am aware of the resources I need and how the assessment will be conducted. I have had the appeals process and confidentiality explained to me. I agree that I am ready to be assessed and that all written work is my own. This assessment is my: o First submission o Re-submission (Attempt )
Student Name:		Student ID:
Student’s Signature:		Submission Date:	/ /

ASSESSOR USE ONLY:

Result:	Assessment Task 1:	o Satisfactory o Not Satisfactory
	Assessment Task 2:	o Satisfactory o Not Satisfactory
	Assessment Task 3:	o Satisfactory o Not Satisfactory
	Assessment Task 4:	o Satisfactory o Not Satisfactory
	Assessment Task 5:	o Satisfactory o Not Satisfactory
	Final Assessment Result for this unit	C / NYC
Feedback:	Feedback is given to the student on each Assessment task & final outcome of the unit	Yes / No
Assessor’s Feedback:
Assessor’s Signature:			Date:	/ /

ASSESSMENT FIRST SUBMISSION/RE-SUBMISSION RECEIPT:

It is student’s responsibility to keep the assessment submission receipt as a proof of submission of assessment tasks

Student Name:	Student ID:
Unit / Subject Code:	Assessment No:
Trainer Name:	Date:	/ /
Signature:

TYPES OF EVIDENCE

The RTO ensures that assessment is carried out in accordance with the requirements of the unit and the standards and will implement an assessment process which identifies the evidence required for each unit of competency. They will identify the type of evidence and the assessment methods used.

Types of evidence include:

Direct Evidence – things that the assessor, observes first-hand, e.g., observation or work samples

Indirect Evidence – things that someone else has observed and reported to us, e.g., third party reports

Supplementary Evidence – other things that can indicate performance, such as training records, questions, written work, portfolios

Assessment methods may include but are not limited to:

Written Activity

Case Study

Observation/Demonstration

Practical Activity

Questions

Third Party Report

Assessment must comply with the assessment methods of the training package and be conducted in accordance with the Principles of Assessment and assessment conditions. This means the assessment must be fair, flexible, reliable and valid.

ASSESSMENT INFORMATION FOR STUDENTS

Throughout your training we are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practical on the job improvements.

You are going to be assessed for:

Your skills and knowledge using written and observation activities that apply to the workplace.

Your ability to apply your learning.

Your ability to recognise common principles and actively use these on the job.

All of your assessment and training is provided as a positive learning tool. Your assessor will guide your learning and provide feedback on your responses to the assessment materials until you have been deemed competent in this unit.

HOW YOU WILL BE ASSESSED

The process we follow is known as competency-based assessment. This means that evidence of your current skills and knowledge will be measured against national standards of best practice, not against the learning you have undertaken either recently or in the past. Some of the assessment will be concerned with how you apply your skills and knowledge in the workplace, and some in the training room as required by each unit.

The assessment tasks have been designed to enable you to demonstrate the required skills and knowledge and produce the critical evidence to successfully demonstrate competency at the required standard.

Your assessor will ensure that you are ready for assessment and will explain the assessment process. Your assessment tasks will outline the evidence to be collected and how it will be collected, for example; a written activity, case study, or demonstration and observation.

The assessor will also have determined if you have any special needs to be considered during assessment. Changes can be made to the way assessment is undertaken to account for special needs and this is called making Reasonable Adjustment.

What happens if your result is ‘Not Yet Competent’ for one or more assessment tasks?

Our assessment process is designed to answer the question “has the desired learning outcome been achieved yet?” If the answer is “Not yet”, then we work with you to see how we can get there.

In the case that one or more of your assessments has been marked ‘NYC’, your trainer will provide you with the necessary feedback and guidance, in order for you to resubmit your responses.

What if you disagree on the assessment outcome?

You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.

Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The RTO will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.

What if I believe I am already competent before training?

If you believe you already have the knowledge and skills to be able to demonstrate competence in this unit, speak with your trainer, as you may be able to apply for Recognition of Prior Learning (RPL).

Assessor Responsibilities

Assessors need to be aware of their responsibilities and carry them out appropriately. To do this they need to:

Ensure that participants are assessed fairly based on the outcome of the language, literacy and numeracy review completed at enrolment.

Ensure that all documentation is signed by the student, trainer, workplace supervisor and assessor when units and certificates are complete, to ensure that there is no follow-up required from an administration perspective.

Ensure that their own qualifications are current.

When required, request the manager or supervisor to determine that the student is ‘satisfactorily’ demonstrating the requirements for each unit. ‘Satisfactorily’ means consistently meeting the standard expected from an experienced operator.

When required, ensure supervisors and students sign off on third party assessment forms or third party report.

Follow the recommendations from moderation and validation meetings.

How should I format my assessments?

Your assessments should be typed in a 11 or 12 size font for ease of reading. You must include a footer on each page with the student name, unit code and date. Your assessment needs to be submitted as a hardcopy or electronic copy as requested by your trainer.

How long should my answers be?

The length of your answers will be guided by the description in each assessment, for example:

Type of Answer	Answer Guidelines
Short Answer	4 typed lines = 50 words, or 5 lines of handwritten text
Long Answer	8 typed lines = 100 words, or 10 lines of handwritten text = of a foolscap page
Brief Report	500 words = 1 page typed report, or 50 lines of handwritten text = 1foolscap handwritten pages
Mid Report	1,000 words = 2 page typed report 100 lines of handwritten text = 3 foolscap handwritten pages
Long Report	2,000 words = 4 page typed report 200 lines of handwritten text = 6 foolscap handwritten pages

How should I reference the sources of information I use in my assessments?

Include a reference list at the end of your work on a separate page. You should reference the sources you have used in your assessments in the Harvard Style. For example:

Website Name – Page or Document Name, Retrieved insert the date. Webpage link.

For a book: Author surname, author initial Year of publication, Title of book, Publisher, City, State

Assessment guide

The following table shows you how to achieve a satisfactory result against the criteria for each type of assessment task. The following is a list of general assessment methods that can be used in assessing a unit of competency. Check your assessment tasks to identify the ones used in this unit of competency.

Assessment Method	Satisfactory Result	Non-Satisfactory Result
You will receive an overall result of Competent or Not Yet Competent for the unit. The assessment process is made up of a number of assessment methods. You are required to achieve a satisfactory result in each of these to be deemed competent overall. Your assessment may include the following assessment types.
Questions	All questions answered correctly	Incorrect answers for one or more questions
Questions	Answers address the question in full; referring to appropriate sources from your workbook and/or workplace	Answers do not address the question in full. Does not refer to appropriate or correct sources.
Third Party Report	Supervisor or manager observes work performance and confirms that you consistently meet the standards expected from an experienced operator	Could not demonstrate consistency. Could not demonstrate the ability to achieve the required standard
Written Activity	The assessor will mark the activity against the detailed guidelines/instructions	Does not follow guidelines/instructions
	Attachments if requested are attached	Requested supplementary items are not attached
	All requirements of the written activity are addressed/covered.	Response does not address the requirements in full; is missing a response for one or more areas.
	Responses must refer to appropriate sources from your workbook and/or workplace	One or more of the requirements are answered incorrectly. Does not refer to or utilise appropriate or correct sources of information
Observation/Demonstration	All elements, criteria, knowledge and performance evidence and critical aspects of evidence, are demonstrated at the appropriate AQF level	Could not demonstrate elements, criteria, knowledge and performance evidence and/or critical aspects of evidence, at the appropriate AQF level
Case Study	All comprehension questions answered correctly; demonstrating an application of knowledge of the topic case study.	Lack of demonstrated comprehension of the underpinning knowledge (remove) required to complete the case study questions correctly. One or more questions are answered incorrectly.
Case Study	Answers address the question in full; referring to appropriate sources from your workbook and/or workplace	Answers do not address the question in full; do not refer to appropriate sources.
Practical Activity	All tasks in the practical activity must be competed and evidence of completion must be provided to your trainer/assessor. All tasks have been completed accurately and evidence provided for each stated task.	Tasks have not been completed effectively and evidence of completion has not been provided.
Practical Activity	Attachments if requested are attached	Requested supplementary items are not attached

Assessment Plan

Task	Type	Result Satisfactory Unsatisfactory Did not submit
Assessment Task 1	Written Questions	S	U	DNS
Assessment Task 2	Team performance planning project	S	U	DNS
Assessment Task 3	Professional development policy and procedure project	S	U	DNS
Assessment Task 4	Reward and recognition project	S	U	DNS
Assessment Task 5	Managing underperformance project	S	U	DNS
Overall unit result		C	NYC

Completion of the Assessment Plan

Your trainer is required to fill out the Assessment Plan Outcome records above, when:

You have completed and submitted all the requirements for the assessment tasks for this cluster or unit of competency.

Your work has been reviewed and assessed by your trainer/assessor.

You have been assessed as either satisfactory or unsatisfactory for each assessment task within the unit of competency.

You have been provided with relevant and detailed feedback.

Every assessment has a “Feedback to Student” section used to record the following information. Your trainer/assessor must also ensure that all sections are filled in appropriately, such as:

Result of Assessment (satisfactory or unsatisfactory)

Student name, signature and date

Assessor name, signature and date

Relevant and detailed feedback

Unit Requirements

You, the student, must read and understand all of the information in the Unit Requirements before completing the Student Pack. If you have any questions regarding the information, see your trainer/assessor for further information and clarification.

Assessment Task 1 Cover Sheet

Student Declaration

To be filled out and submitted with assessment responses

I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name
Student ID number
Course name
Student signature
Date

Assessor declaration

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor name
Assessor signature
Date
Assessment outcome	S	NS	DNS	Resubmission Y N

Feedback

Student result response

My performance in this assessment task has been discussed and explained to me.

I would like to appeal this assessment decision.

Student signature
Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Task 1: Written Questions

Task summary

This is an open book test.to be completed in the classroom.

A time limit of 1 hour to answer the questions is provided.

You need to answer all of the written questions correctly.

Your answers must be word processed and submit to the assessor.

Required

Access to textbooks/other learning materials

Computer and Microsoft Office

Access to the internet

Timing

Your assessor will advise you of the due date of this assessment.

Submit

Answers to all questions

Assessment criteria

All questions must be answered correctly in order for a student to be assessed as having completed the task satisfactorily.

Re-submission opportunities

Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s)will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the assessment.

Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.

Note that the following guidance is the minimum level of response required.

Analyse – when a question asks you to analyse something, you should do so in in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.

Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.

Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.

Discuss– when a question asks you to discuss something, you are required to point out important issues or features, and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.

Describe – when a question asks you to describe something, you should state the most noticeable qualities or features.Generally, you are expected to write a response two or three sentences long.

Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.

Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.

List – when a question asks you to list something, this means that you are asked to briefly state information in a list format.

Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.

Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.

Assessment Task 1 Instructions

Provide answers to all of the questions below:

Explain the origins and the concept of the term group dynamics.

Explain three aspects of group dynamics that can have a negative effect on team performance.

Discuss in 3 to 4 paragraphs the phenomenon of social loafing in groups, its negative consequences and the effect of group size and culture.

Discuss three strategies for preventing social loafing in groups.

Discuss in a paragraph the phenomenon of Groupthink.

Outline three advantages and three disadvantages of group decision-making.

Discuss three team-building techniques, using examples to illustrate your answer.

Explain the concept of a team consensus.

Discuss two methods that can be used to assist teams to reach consensus.

Explain four simple steps for resolving a workplace dispute.

Explain why is it important to have an effective dispute resolution process?

Assessment Task 1 Checklist

Student’s name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following?		Satisfactory performance		Comments
		Yes	No	Comments
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Task Outcome:	Satisfactory 			Not Satisfactory 
Assessor signature
Assessor name
Date

Assessment Task 2 Cover Sheet

Student Declaration

To be filled out and submitted with assessment responses

I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name
Student ID number
Course name
Student signature
Date

Assessor declaration

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor name
Assessor signature
Date
Assessment outcome	S	NS	DNS	Resubmission Y N

Feedback

Student result response

My performance in this assessment task has been discussed and explained to me.

I would like to appeal this assessment decision.

Student signature
Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Task 2: Team performance planning project

Task summary

As the Marketing and Communications Manager for Football South East Coast (FSEC), you are required to develop a team performance plan to support the new Operational Plan.

You will also be required to meet with your team to discuss and document team actions to achieve the Operation Plan. Actions will be recorded in the Team Performance Planning template.

This assessment is to be completed in the simulated work environment in the RTO.

Required

Access to textbooks/other learning materials

Computer and Microsoft Office

Access to the internet

Operational Plan

Team Performance Plan Template

Space for a meeting with a whiteboard

Timing

Your assessor will advise you of the due date of these submissions.

Submit

Draft of an email to be sent to the team along with the Operational Plan.

Draft of email to be sent to the General Manager summarising workplace concerns

Draft of email to be sent to the team with your completed team performance plan

Assessment criteria

For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to complete further assessment to demonstrate competence.

Re-submission opportunities

Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Assessment Task 2 Instructions

Carefully read the following:

Football South East Coast is sporting association based in a small town on the NSW South Coast and is responsible for administration and development of football for the NSW South East Coast. The association employs a General Manager, Operations Manager, Marketing and Communications Officer, High Performance Athlete Development Officer, Marketing Officer, Promotions Office, Administration Manager and Receptionist.

FSEC’s Vision is to be the number one sport played through South East NSW.

FSEC’s Mission is to grow football by supporting members and the football community through, strong leadership, sound communication and the provision of a clear strategic direction that secures the sport’s long-term prosperity.

Values listed in its current Strategic Plan include:

Operating with trust and Integrity with each other, as well as with members and the community.

Customer focus through appreciation of interests and passion of our members and the broader football community.

Camaraderie through recognising the superior strength and efficiencies of good team work

Innovation through best practice and change

Openness and transparency in communicating with our members, customers and the broader community.

One of the organisation’s key strategic goals is to improve participation in community football, specifically to increase the total number of players by 4% in 2018.

Another goal is to increase the participation of girls aged between 5 and 18 by 2% in 2018.

These goals have been translated into an Operational Plan for the organisation.

As the Marketing and Communications Manager, you are responsible for the following key result areas: Membership Growth, Programs and Events and Volunteer Development.

Complete the following activities:

Prepare a draft of an email to be sent to the team (your assessor)

The text of the draft email should be in grammatically correct English, written in an appropriate (polite, -like) style.

It should introduce and summarise the contents of the attachment, and ask them to review it.

The draft of email text should also invite them to attend a performance planning meeting.

Your draft email should include the date and time of the meeting, as well as the duration.

You will need to submit your draft email at least 5 working days prior to the meeting.

Submit your Operational Plan along with the draft of email.

Your team members will be organised by your assessor, and will include at least two other students as well as your assessor to represent the other FSEC positions.

Conduct a meeting with the team.

Prepare for a meeting with your team to discuss the new Operational Plan and to develop a team performance plan by reviewing the organisational information provided to you above, as well as the Operational Plan. Familiarise yourself with the Team Performance Plan Template, as you will be completing this document after the meeting.

As communications manager, you are required, as a minimum, to cover the following during the meeting:

Provide an introduction to the meeting, including the purpose of the meeting

Indicate to all team members that it is important for them to take an active role in the planning meeting so that their ideas for implementing the strategic plan and associated goals for the upcoming 12 months will be taken into consideration and included in the team performance planning framework.

Ensure that all team members have read the Operational Plan that you sent in the email. Give them the opportunity to ask questions if anyone needs clarification. You should explain to the team any parts of the Operational Plan that are not understood.

Work with your team on each section of the performance planning template. Ask your team for ideas and write them up on the white board.

During the meeting, your assessor (in the role of a staff member) will raise a workplace concern during the team performance planning session. Concerns or problems that are outside your authority will have to be discussed with the General Manager. Tell the team that you will get back to them shortly with a response.

During the meeting, you will need to demonstrate the effective interpersonal and communication skills including:

Team building techniques including clear explanation of goals and outcomes

Asking questions and listening to responses to clarify understanding

Active listening skills

Respecting and acknowledging the views of others

Non-verbal communication skills that encourage discussion and feedback, for example, nodding, smiling, eye contact.

Prepare a draft of an email to be sent to the General Manager (your assessor).

The text of the draft email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should summarise the meeting, and explain the workplace concerns in a few paragraphs.

The assessor will provide his/her response on the concern.

Complete your team performance plan

Following the meeting, complete the Team Performance Plan Template, incorporating the feedback that you received from the other meeting participants.

Prepare a draft of an email to be sent to the team (your assessor)

The text of the draft email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachment.

The draft email text should also include:

A request for feedback on the team performance plan.

A schedule of meetings for the next 12 months to support the implementation of the actions documented in the performance plan. The schedule should commence following the meeting date and for the next 12 months. You can decide on the frequency of the meeting.

An outline of the actions you intend to take to address workplace concerns, including the feedback that you received from the General Manager.

A brief overview of the training and development activities that you intend to implement over the next 12 months to address training needs identified in the team performance plan. You should include the details of at least two activities that you have identified for the team as a whole and include the title of the activity, as well as the date and location and outcomes of completing the activity.

Submit your team performance plan along with the draft of email.

Assessment Task 2 Checklist

Student’s name:
Did the student:		Completed successfully		Comments
Did the student:		Yes	No	Comments
Analyse and interprets information in relation to the organization’s goals and processes?
Explain key strategic information to the team?
Consult with team members to develop a team performance plan based on the organisation’s Operational Plan?
Seek team input into the development of the performance plan?
Develop a team performance plan to record goals, required outcomes and key performance indicators?
Demonstrate effective interpersonal and communication skills including: Team building techniques including clear explanation of goals and outcomes? Asking questions and listening to responses to clarify understanding? Active listening skills? Respecting and acknowledging others’ views? Non-verbal communication skills that encourage discussion and feedback?
Responds to workplace concerns through referral to management?
Task Outcome:	Satisfactory 			Not Satisfactory 
Assessor signature
Assessor name
Date

Assessment Task 3 Cover Sheet

Student Declaration

To be filled out and submitted with assessment responses

I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name
Student ID number
Course name
Student signature
Date

Assessor declaration

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor name
Assessor signature
Date
Assessment outcome	S	NS	DNS	Resubmission Y N

Feedback

Student result response

My performance in this assessment task has been discussed and explained to me.

I would like to appeal this assessment decision.

Student signature
Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Task 3: Professional development policy and procedure project

Task summary

This assessment task requires you to develop a simple policy and procedure for professional development for Football South East Coast, as the organisation does not currently have one.

This assessment is to be completed in the simulated work environment in the RTO.

Required

Access to textbooks/other learning materials

Computer and Microsoft Office

Access to the internet

Timing

Your assessor will advise you of the due date of these submissions.

Submit

Draft of email to be sent to your assessor with your professional development policy and procedures.

Assessment criteria

Re-submission opportunities

Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Assessment Task 3 Instructions

Carefully read the following:

Football South East Coast does not currently have a professional development process in place and would like to introduce one to ensure the professional development of all staff members.

A budget of $1,000 per annum is to be allocated to professional development for each staff member is.

Complete the following activities:

Develop professional development policy and procedures for Football South East Coast

Conduct research by identifying and reviewing a range of professional development policies and procedures that have been developed in similar scenarios.

The document should be approximately 2 pages

Your policy and procedures should include, as a minimum, the following:

Purpose of the policy

Scope of the policy – who it applies to

Types of professional development that may be undertaken

Process for identifying professional development needs

Criteria for determining whether the professional development opportunity is appropriate

Budget allocated to each staff member

Process for documenting and evaluating outcomes from professional development

Prepare a draft of an email to be sent to the team (your assessor).

The text of the draft email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachment, and the benefits to the team of participating in professional development.

Submit your professional development policy and procedures along with the draft of the email.

Assessment Task 3 Checklist

Student’s name:
Did the student:		Completed successfully		Comments
Did the student:		Yes	No	Comments
Analyse and interpret information for use in developing organisational processes?
Develop policies and procedures to support team members to achieve performance expectations and to achieve organisational goals?
Communicate complex information in writing through the use of clear and simple language?
Develop policy and procedure according to the required format?
Task Outcome:	Satisfactory 			Not Satisfactory 
Assessor signature
Assessor name
Date

Assessment Task 4 Cover Sheet

Student Declaration

To be filled out and submitted with assessment responses

I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name
Student ID number
Course name
Student signature
Date

Assessor declaration

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor name
Assessor signature
Date
Assessment outcome	S	NS	DNS	Resubmission Y N

Feedback

Student result response

My performance in this assessment task has been discussed and explained to me.

I would like to appeal this assessment decision.

Student signature
Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Task 4: Reward and recognition project

Task summary

This assessment task requires you to research and report on reward and recognition schemes that can be implemented for Football South East Coast staff.

This assessment is to be completed in the simulated work environment in the RTO.

Required

Access to textbooks/other learning materials

Computer and Microsoft Office

Access to the internet

Timing

Your assessor will advise you of the due date of these submissions.

Submit

Draft of email to staff members

Assessment criteria

Re-submission opportunities

Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Assessment Task 4 Instructions

Carefully read the following:

After 12 months, data shows that your team has exceeded the percentage increase in the number of new football players, and you have decided to recognise your team for their efforts.

Complete the following activities:

Select reward and recognition schemes

Using the Internet, research both informal and formal staff reward and recognition schemes and make notes on what you find.

The following links will provide some examples.

http://smallbusiness.chron.com/examples-employee-recognition-programs-10883.html

http://www.rrgexec.com/rewarding-your-employees-15-examples-of-successful-incentives-in-the-corporate-world

Choose and develop at least five examples that would be appropriate for your team in the case study.

Prepare a draft of an email to be sent to the General Manager (your assessor).

The text of the draft email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the reward and recognition schemes that you have identified, and seek their feedback and approval to move forward with the project.

Indicate which of the schemes you think would be most appropriate for the FSEC team as per the scenario and why.

You will be assessed on whether your email addresses (on draft email) the required content as described, as well as the clarity of your draft email.

The General Manager (your assessor) will provide authority to implement one of the schemes that you have selected.

Prepare a draft of an email to be sent to the team (your assessor).

The text of the draft email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should thank them for their efforts in achieving the strategic goals, and give the details of the reward and recognition scheme that you are introducing.

Assessment Task 4 Checklist

Student’s name:
Did the student:		Completed successfully			Comments
Did the student:		Yes	No		Comments
Analyse and interpret information in for use in developing organisational processes?
Develop processes to achieve organizational goals?
Communicate information to the team?
Recognise and reward team efforts?
Task Outcome:	Satisfactory 			Not Satisfactory 
Assessor signature
Assessor name
Date

Assessment Task 5 Cover Sheet

Student Declaration

To be filled out and submitted with assessment responses

I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name
Student ID number
Course name
Student signature
Date

Assessor declaration

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor name
Assessor signature
Date
Assessment outcome	S	NS	DNS	Resubmission Y N

Feedback

Student result response

My performance in this assessment task has been discussed and explained to me.

I would like to appeal this assessment decision.

Student signature
Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Task 5: Managing underperformance project

Task summary

You are required to roleplay the Marketing and Communications Officer at FSEC and conduct a meeting with the Marketing Officer to discuss their under-performance and to identify solutions to address the issue.

This assessment is to be completed in the simulated work environment in the RTO.

Required

Access to textbooks/other learning materials

Computer and Microsoft Office

Access to the internet

Timing

Your assessor will advise you of the due date of these submissions.

Submit

Draft of an email inviting Jackie to a meeting.

Draft of an email to be sent to Jackie summarising the outcomes of the meeting

Assessment criteria

Re-submission opportunities

Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Assessment Task 5 Instructions

Carefully read the following:

Two staff at FSCE have lodged complaints with you, the Communications Officer, about the Marketing Officer’s work.

The staff complain that Jackie is often talking to friends on her mobile and so when the office phone rings they answer the phone. Even when Jackie can see they are trying to answer queries that directly relate to her work, she does not end her personal call. This not only takes other staff member’s time in answering such calls, but also then to make notes for Jackie on the call.

The staff have said that the behaviour is recent, and until recently Jackie has always been hard-working and reliable.

You need to meet with Jackie to discuss the issue and identify realistic solutions.

Complete the following activities:

Prepare a draft of an email to be sent to the Communications Officer (your assessor).

The text of the draft email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should request her to attend a meeting with you to discuss her work.

Include the date and time of the meeting.

Read the following guide about managing underperformance. You will be assessed on your demonstration of the skill referred to under key points for employers to remember.

http://www.fairwork.gov.au/about-us/policies-and-guides/best-practice-guides/managing-underperformance

Conduct the meeting with the Communications Officer (your assessor).

Conduct the meeting with Jackie, explaining to her what the problem is, why it is a problem, how it impacts on the workplace and why there is a concern.

At the meeting, you are required to:

Explain the purpose of the meeting

Explain to Jackie what the problem is

Explain how this behaviour impacts on the workplace and why it is a concern. Ensure that you focus on the issue not the person.

Demonstrate your interpersonal and communication skills by:

Keeping your communication clear and simple

Listening to Jackie and confirming and clarifying information shared

Asking questions to confirm information

Emphasizing Jackie’s strengths as set out in the scenario information

Discuss and agree on a solution, using your skills to come up with realistic and creative solutions.

Prepare a draft of an email to be sent to the Communications Officer (your assessor).

The text of the draft email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

The draft email text should summarise the meeting, and the solution agreed to.

The draft email should be sent to Jackie within 1 day of the meeting,

Assessment Task 5 Checklist

Student’s name:
Did the student:		Completed successfully		Comments
Did the student:		Yes	No	Comments
Recognize concerns raised and take appropriate action?
Support team members to identify and resolve work performance problems?
Communicate required information about achievement of work responsibilities?
Use questioning and active listening to provide the opportunity for expression of thoughts and feelings?
Demonstrate a caring and empathic approach?
Stay relaxed and encouraging throughout the meeting?
Talk about the issue rather than the person?
Provide guidance and support in the form of realistic and creative solutions to assist in the resolution of the workplace issue?
Identify actions to address the workplace issue?
Task Outcome:	Satisfactory 			Not Satisfactory 
Assessor signature
Assessor name
Date