BSBLDR602 Provide Leadership Across the
Organisation
Learner Assessment Pack
V3.0 August 2021

Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 2 of 26
CONTENTS
UNIT OVERVIEW ……………………………………………………………………………………………………………………………………… 3
Unit Description ……………………………………………………………………………………………………………………………………… 3
ASSESSMENT EVIDENCE……………………………………………………………………………………………………………………………. 4
PERFORMANCE EVIDENCE ………………………………………………………………………………………………………………………………….. 4
KNOWLEDGE EVIDENCE …………………………………………………………………………………………………………………………………….. 4
ASSESSMENT CONDITIONS …………………………………………………………………………………………………………………………………. 5
AQF SPECIFICATIONS FOR ASSESSMENTS ………………………………………………………………………………………………………………… 5
Knowledge……………………………………………………………………………………………………………………………………………… 5
Skills ……………………………………………………………………………………………………………………………………………………… 5
Application …………………………………………………………………………………………………………………………………………….. 5
ACSF SPECIFICATIONS AND FOUNDATION SKILLS……………………………………………………………………………………………………….. 6
SUBMITTING ASSESSMENTS………………………………………………………………………………………………………………………………… 6
TRAINING RESOURCES……………………………………………………………………………………………………………………………………….. 6
UNIT ASSESSMENT PLAN ………………………………………………………………………………………………………………………….. 7
UNIT ASSESSMENT PART 1………………………………………………………………………………………………………………………… 8
UNIT KNOWLEDGE ASSESSMENT (UKA) ………………………………………………………………………………………………………. 8
STUDENT TO COMPLETE AND SUBMIT………………………………………………………………………………………………………… 8
STUDENT INSTRUCTIONS:…………………………………………………………………………………………………………………………………… 9
UNIT ASSESSMENT PART 2………………………………………………………………………………………………………………………..12
UNIT SKILLS ASSESSMENT (USA) ………………………………………………………………………………………………………………..12
STUDENT TO COMPLETE AND SUBMIT………………………………………………………………………………………………………..12
STUDENT INSTRUCTIONS:…………………………………………………………………………………………………………………………………. 12
1. CASE STUDY BASED PROJECT REPORT WITH ROLE PLAY TASK……………………………………………………………………………. 13
REQUIRED RESOURCES:……………………………………………………………………………………………………………………………………. 14
APPENDICES …………………………………………………………………………………………………………………………………………..21
APPENDIX: 01…………………………………………………………………………………………………………………………………………… 22
Max lionel realty – Case study ………………………………………………………………………………………………………………… 22
Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 3 of 26
UNIT OVERVIEW
BSBLDR602 Provide Leadership Across the Organisation
UNIT DESCRIPTION
This unit describes the skills and knowledge required to demonstrate senior leadership behaviour and
personal and professional competence. Business ethics are also addressed in this unit.
It applies to individuals who have a role in inspiring and motivating others to achieve organisational goals
and to model professionalism in their organisation and industry. Leadership is seen in the context of the
organisational mission.
No licensing, legislative or certification requirements apply to this unit at the time of publication.

Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 4 of 26

ASSESSMENT EVIDENCE
To achieve competency in this unit a student must demonstrate their ability to complete tasks outlined in
elements and performance criteria of this unit in the context of the job role, and:
PERFORMANCE EVIDENCE
Evidence of the ability to use interpersonal and risk management skills to:
▪ clearly communicate the organisation’s objectives, values and standards to a range of stakeholders
using appropriate media and language
▪ influence, support and provide resources for individuals and groups to:
▪ participate in consultations and decision making processes
▪ contribute to innovation and improvements
▪ achieve their responsibilities and objectives
▪ facilitate consultative decision making processes with relevant internal and external stakeholders
▪ demonstrate ethical conduct and professional competence and continuing professional
development
▪ encourage others to adopt business ethics and build their commitment to the organisation.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
KNOWLEDGE EVIDENCE
To complete the unit requirements safely and effectively, the individual must:
▪ explain business ethics and their application to leadership
▪ outline leadership styles and their application in supporting the organisation’s mission, objectives
and values
▪ explain the impact of legislation in providing leadership in the organisation
▪ explain the organisation’s mission, purpose and values
▪ describe organisation objectives, plans and strategies
▪ explain organisational change processes.
Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 5 of 26
ASSESSMENT CONDITIONS
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent
performance of typical activities experienced in the management and leadership field of work and include
access to:
▪ relevant legislation, regulation, standards and codes
▪ relevant workplace documentation and resources
▪ case studies and, where possible, real situations
▪ interaction with others
Assessors must satisfy NVR/AQTF assessor requirements.
AQF SPECIFICATIONS FOR ASSESSMENTS
AQF Specifications for Assessments in Advanced Diploma Qualifications:
This assessment is set in accordance with the criteria for AQF Level 6. As stated in the AQF specification for
the Advanced Diploma qualifications must be designed and accredited to enable graduates to demonstrate
the learning outcomes expressed as knowledge, skills and the application of knowledge and skills specified
in the level 6 criteria and the Advanced Diploma descriptor.
Students at this level will have specialised knowledge and skills for skilled/paraprofessional work and/or
further learning.
KNOWLEDGE
Students at this level will have broad theoretical and technical knowledge of a specific area or a broad field
of work and learning.
SKILLS
Students at this level will have a broad range of cognitive, technical and communication skills to select and
apply methods and technologies to:
• analyse information to complete a range of activities
• interpret and transmit solutions to unpredictable and sometimes complex problems
• transmit information and skills to others
APPLICATION
Students at this level will apply knowledge and skills to demonstrate autonomy, judgement and defined
responsibility in contexts that are subject to change and within broad parameters to provide specialist
advice and functions.
Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 6 of 26
ACSF SPECIFICATIONS AND FOUNDATION SKILLS
The term ‘Foundation Skills’ is currently used to include the core skills defined in the Australian Core Skills
Framework (ACSF) as well as the employability skills identified by employers as critical for effective
performance in the workplace.
Foundation skills encompass both the core skills of reading, writing, oral communication, numeracy and
learning as described by the Australian Core Skills Framework (ACSF), and the Employability Skills/Core
Skills for Work. They exist on a continuum from very basic skills to highly-developed and specialist skills.
The foundation skills for this unit are located in the Unit Outline Booklet and have been addressed in the
assessment as part of the performance criteria for this unit.
SUBMITTING ASSESSMENTS
Students should submit assessment tasks with the provided cover sheet.
Assessments should be submitted on or before their due date. Extensions for individual assessment tasks
may be negotiated in specific circumstances. Consultation on this must occur prior to the due date and
extensions due to illness will require a medical certificate. Extensions must be confirmed by the Academic
Manager in writing.
TRAINING RESOURCES
The student will have access to the following:
• AIE Student Workbook
• PowerPoint presentation
• Learner Assessment Pack (LAP)
• Access to a computer, the Internet and word-processing system such as MS Word.
Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 7 of 26
UNIT ASSESSMENT PLAN
To demonstrate competence in this unit, you must be assessed as satisfactory in each of the following
assessment part.

Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 8 of 26
UNIT ASSESSMENT PART 1
UNIT KNOWLEDGE ASSESSMENT (UKA)
STUDENT TO COMPLETE AND SUBMIT
Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 9 of 26
STUDENT INSTRUCTIONS:
You are required to demonstrate the knowledge you have gained from undertaking BSBLDR602 Provide
Leadership Across the Organisation unit of competency.
• All questions must be answered correctly to be completed satisfactorily.
• All knowledge assessments are untimed and are conducted as open book (this means student can
refer to textbooks or any resources).
• Student may handwrite/use computers to answer the questions.
• This assessment task may be completed in a classroom, at home, learning management system (i.e.
Moodle), or independent learning environment.
• You must complete all questions unassisted by the assessor or other personnel but may refer to
reference material as needed.
Submission details
• The Assessment Task is due on the date specified by your trainer. Any variations to this
arrangement must be approved in writing by your trainer.
• Fill out and attach the Assessment Submission form to the documents you are submitting to be
marked.
• Please answer each question on a separate page provided and clearly indicate the question number
at the top of the page.
• The Trainer/Assessor may further prompt and question in order to receive answers of
appropriate quality or if further clarification is required and to validate authenticity of your
submitted work.
Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 10 of 26
Answer all of the following questions.
(30-50 words) each
1. Explain the meaning of each of the following terms:
• Organisational mission
• Strategic Direction
2. Describe why it is important to establish links between organisational goals and the activities
and responsibilities of staff within the organisation?
3. Describe how you could build commitment to organisational goals?
4. List five operational expectations that an organisation should consider.
5. List three types of incidents and describe how they may impact on the success of an
organisation achieving its goals?
2:
6. Why should an organisation have risk management plans? Why should they be referred to
when making decisions about organisational activities?
7. Describe why it is important for an organisation to develop a good relationship with the media
and the community
8. What does it mean to assign accountabilities and responsibilities to a team?
9. Describe at least two ways in which you could determine whether or not a team is empowered
to complete a task or project
10. Describe five ways in which you could create and maintain a positive work environment in an
unhappy workplace that has been led by a person who does not consult, maintains tight
control over all tasks performed and never delegates.
11. Describe three examples of flexible workplace practices that allow creativity and innovation in
the workplace.
Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 11 of 26
12. Explain what it means to adopt business ethics in the workplace?
13. Briefly describe three different leadership styles and describe each one.
14. Describe two different circumstances in which you would to need to adapt your leadership
style.
15. Give three examples of professional development activities and describe how they could help
you develop and maintain your leadership competencies.
16. Describe two examples of organisational change processes.
Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 12 of 26
UNIT ASSESSMENT PART 2
UNIT SKILLS ASSESSMENT (USA)
STUDENT TO COMPLETE AND SUBMIT
STUDENT INSTRUCTIONS:
Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 13 of 26
The project is designed to assess the skills required to strategically manage the marketing process and
marketing personnel within an organization (simulated business called ‘Max Lionel Realty’).
• If you are not sure about any aspect of the assessment or would like to discuss your particular
needs, please speak to your trainer.
• Your trainer will tell you the date you need to submit your assignment.
• You need to complete all parts and submit them together by the due date.
• This project assignment is to be completed using the “Max Lionel Realty” case study. It is included
in the “Appendix”.
• The checklist table will identify the records that you are required to prepare and submit (as a single
submission).
• Your assignment must be typed (in 12 point type on A4 paper) and you need to complete an
Assessment Cover Page.
• Make sure you keep a copy of your assignment before you hand it in to your trainer
Note :
Any Role Play or Presentation needs to be completed in the class with your Trainer / Assessor on the
date specified by your trainer.
1. CASE STUDY BASED PROJECT REPORT WITH ROLE PLAY TASK
Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 14 of 26
This project assignment is to be completed using the “Max Lionel Realty” case study. It is included in the
“Appendix”. Overall, the assessment requires students to demonstrate senior leadership behaviour and
personal and professional competence. This includes communicating organisational mission and goals,
influencing groups and individuals, building and supporting teams, and demonstrating personal and
professional competence. The assessment has 4 Tasks and the details are provided below:
Task 1: In this part students will be required to ensure the organisational expectations are met and
investigate incidents in accordance with legal and organisational requirements. Students will also
communicate organisational missions and goals to internal stakeholders.
Task 2: In this part students will plan the implementation and resourcing of an organisational change
strategy, consult with various stakeholders and implement a key part of the change strategy.
Task 3: In this part students are required to build and support teams by assigning responsibilities, providing
resources, creating a positive work environment and encouraging teams.
Task 4: In this part students are required to demonstrate personal and professional competence by
reflecting on your skills and completing professional development activities.
REQUIRED RESOURCES:
▪ The “Max Lionel Realty” case study.
▪ Appendix
▪ Class Materia
Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 15 of 26
Unit Skills Assessment
Task 1
In this activity you will be required to ensure the organisational expectations are met and
investigate incidents in accordance with legal and organisational requirements. You will also
communicate organisational missions and goals to internal stakeholders.
• You will be using the scenario given below and also Additional information provided at the
end of this project – ‘Max Lionel Realty’ , Case Study Resources to do these project tasks
• You must submit evidence as per the ‘Checklist and Scope of Submission’ given below
Your Role:
You are the Operations Manager at Max Lionel Realty and are responsible for overseeing
operations across the entire organisation. You work with the CEO to form strategy and implement
policies, assist the Human Resources Department with training and managing staff, assist the
Finance Department with overseeing the accountants and work with the Marketing Department to
promote the business.
The Scenario:
The year is 2020 and you are dealing with the impact COVID-19 has had on the businesses
operations. A lockdown has occurred and your staff can no longer come to the office. You are
required to prepare for remote work arrangements and ensure quality of work is not impacted.
a) In order for work-from-home arrangements to be successful, you are required to prepare an
Remote Work Information Guide that is to be distributed to staff members. In your Remote Work
Information Guide you must:
(300-400 words)
• Confirm the Max Lionel Realty’s mission, values and objectives
• Explain the link between organisational objectives, values and standards with the
responsibilities of the individual staff member
• State the expectations that you have of the staff members as they work-from-home
• Establish the media platforms that will be used to communicate with staff and to pass
information remotely. Confirm that staff is able to use these platforms and offer training if
they cannot. E.g. email.
b) As the Operations Manager, you must now investigate three main risks that may occur during
the work-from-home process and take note of how they can be resolved. Once completed,
compose an email to relevant internal stakeholders and staff members, providing and
summarising them with your Remote Work Information Guide. In your email, you must also
explain risks staff may face while working-from-home, and how they can overcome these issues.
(150-200 words)
Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 16 of 26
Task 1: Your assessor will be looking for:
Before you hand in Task 1, use the checklist below to make sure you have completed all the activities and have
included all the relevant information. Ensure you have:
• Confirmed objectives, values and standards according to organisation’s strategic direction
• Established links between organisational objectives, values and standards and the responsibilities of relevant
groups and individuals
• Confirmed that media and language used for communicating organisational mission and goals meets the
needs of individuals and group
• Stated expectations of internal groups and individuals
• Investigated incidents and communicate results to relevant groups and individuals according to
organisational policies and procedures
To: [enter stakeholder email]
From: [enter your email address]
Subject:
Dear [Inset recipient/s name],
[Opening greeting]
[Email text – Provide/Explain Remote Work Information Guide]
[Email text – Provide/Explain work-from-home risks]
[Email text – Mention which files are attached]
[Final Greeting]
Kind regards,
[Insert sender name]
Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 17 of 26
Task 2
In this Task you will plan the implementation and resourcing of an organisational change strategy,
consult with various stakeholders and implement a key part of the change strategy. You need to
build support for the implementation at all stages.
• You will be using the scenario given and Additional information provided in the Appendix
to do these tasks
• You must submit evidence as per the ‘Checklist and Scope of Submission’ given below
a) As a manager at Max Lionel Realty, develop an Action Plan for 2020/2021 to achieve the
objectives outlined in the Appendix. Using the Operational Plan in the appendix, your Action Plan
must include:
(200-250 words)
• The 3 key objectives that your team must prioritise
• How will these objectives be measured
• What tasks are to be completed.
• Decide the order in which tasks are to be completed and assign timeframes for each task.
b) The CEO has realised that they have not planned for the changes to work practices resulting
from COVID. Therefore, as the operations manager, you are required to identify new technology
that can be implemented by the organisation, to facilitate work-from-home and other COVID safe
practices. Provide an explanation for each piece of technology, which can be software or
hardware, and how it can be integrated into the workplace.
(150-200 words)
Note: as technology changes rapidly, the internet can be a good research tool for up-to-date
information.
c) Prepare an Instagram post for your organisation, that quickly and easily highlights:
• the objectives of your action plan
• the main tasks you will be completing
• the timeframe for when these are to be achieved
Ensure your post is short, attractive and informative. Determine what information will go in the
post and what will go in the caption.
(Post max 25 words – caption max 50 words)
Task 2: Your assessor will be looking for:
Before you hand in Task 2, use the checklist below to make sure you have completed all the activities and have
included all the relevant information. Ensure you have:
• Made decisions according to organisational policies and procedures and work task timeframes
• Facilitated improvements to organisational and workplace policies and procedures
• Facilitated integration of global environment and new technology into work activities
• Represented organisation in the media and community
Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 18 of 26
Task 3
Scenario 2
About the Training Session:
Before the lockdown occurs, Max Lionel Realty staff needs to be trained so that they can workfrom-home effectively.
As the Operations Manager at Max Lionel Realty (MLR), the CEO has asked you to organise a
training session to improve organisational culture, keep staff up-to-date and ensure ethical and
legal compliance by agents.
The key outcomes of this training session must be:
• Ensuring staff understands your Remote Work Information Guide
• Ensuring staff is motivated and mentally prepared to work-from-home
• Ensuring staff understands their ethical and legal compliance requirements
• Ensuring staff has the necessary systems in place to fulfill client demands and operate
without loss in productivity.
• Training staff in COVID Work Health and Safety practices.
The Training Session Requirements:
The training must be conducted for 15 agents and should be completed within one business day.
Total budget for the change strategy: $6,000
The following costs are associated with the resources:
To run the training workshop, the following resources are available from AusTrain Consultants:

Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 19 of 26
a) As per the training session requirements in Scenario 2 above, you must now prepare a Training
Session Plan using the template provided in Appendix 2. In your plan you must:
(250-300 words)
• Set an agenda for the day
• Determine which Human and Physical resources will be needed and for how long
• Determine which resources will be needed at what time of the day. E.g. Food catering will
be needed around lunch time, motivational speaker is needed at the beginning of the day
and only for an hour.
• Assign responsibilities to team members for the training day and explain when and how
they must complete these responsibilities. E.g. the accountant must ensure the training
session is within budget, the labourer must set-up and pack-up the chairs and table.
b) The training session was successful, and you decide to compose an email summarising the main
points of the day for the staff that attended. In your email you must provide words of motivation
to staff to keep up their positive momentum and encourage them to adopt innovative approaches
to their work to overcome the challenges of COVID.
(75-100 words)
Task 3: Your assessor will be looking for:
Before you hand in Task 3, use the checklist below to make sure you have completed all the activities and have
included all the relevant information. Ensure you have:
• Assign accountabilities and responsibilities to teams according to competencies and operational plans
• Resource teams to allow them to achieve their objectives
• Create and maintain a positive work environment
• Encourage teams and individuals to develop innovative approaches to work tasks
To: [enter stakeholder email]
From: [enter your email address]
Dear [Inset recipient/s name],
[Opening greeting]
[Email text – communicate results of investigation]
[Email text – Mention which files are attached]
[Final Greeting]
Kind regards,
[Insert sender name]
Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 20 of 26
Task 4
Scenario 3:
After 2 months of work from home practices, you learn that staff are cutting corners in their paper
work as they feel no one is watching over them. This leads to many non-compliances and Max
Lionel Realty staff are losing their reputation for being professional and ethical agents. Staff is also
losing motivation and some staff members feel disconnected and anxious about the future.
a) The CEO asks you to explain how you have coped with work from home, as a manager. You
must provide the CEO with a report explaining the following:
(150-200 words)
• How you enforced ethical conduct and good business practices in your own work
• How you ensure you are effective by setting personal goals and objectives
• How you can convey these practices and provide leadership to staff who is also working
from home and encourage them to do the same
• What professional development activities you intend to engage in while you are at home.
Task 4: Your assessor will be looking for:
Before you hand in Task 4, use the checklist below to make sure you have completed all the activities and have
included all the relevant information. Ensure you have:
• Modelled ethical conduct in own work and encourage others to adopt business ethics
• Adapted interpersonal and leadership styles to meet circumstances and situations
• Set and aimed to achieve personal objectives and work program outcomes
• Engaged in professional development activities and industry and professional networks and groups
Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 21 of 26
APPENDICES
Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 22 of 26
APPENDIX: 01
MAX LIONEL REALTY – CASE STUDY
Max Lionel Realty Business Plan FY 2020/21
About Max Lionel Realty
Max Lionel Realty (MLR) was founded in 2008 by property developer Max Lionel. The company
currently employs approximately 100 people, 80 of whom are licensed real estate agents.
Through its client agents, the organization manages property sales and rentals (both residential
and commercial) on behalf of a range of clients. The organization also separately engages in
investment activities, such as property and land development.
Max Lionel Realty has been a member of the Real Estate Institute of NSW (REINSW) since 2008
and proudly follows the REINSW Code of Practice.
Mission:
• To achieve the highest returns for our clients and to deliver a client experience that is
second to none in the industry
Vision:
• To establish, within five years, the MLR brand – the highest ethical standards with best-inband performance for clients.
Values:
• Integrity
• Client-focus
• Active encouragement of excellence, innovation and continuous improvement
• Teamwork
• Recognition of the diversity and expertise of MLR employees and agents.
Strategic directions:
The strategic context in which Max Lionel Realty will achieve its mission and vision is through:
• Engaging with customers and clients
• Building goodwill and reputation for integrity
• Supporting innovative thinking, management and leadership skills
• Creating a high-performance, highly profitable organization
Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 23 of 26
Operational Plan
Max Lionel Realty Operational Plan (Summary) FY 2020/2021

Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 24 of 26

Operational Risk Register
Max Lionel Realty Risk Register FY 2020/2021

Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 25 of 26
COMMUNICATION PLAN (EXAMPLE)

Apex Institute of Education BSBLDR602 – Learner Assessment Pack V3.0_Aug 2021 | CRICOS: 03156M
Page 26 of 26
APPENDIX: 02