·         The material I have submitted is my own work;

·         I have given references for all sources of information that are not my own, including the words, ideas and images of others”.

Initial attempt

• All work is to be entirely of the student.

General Information for this assessment:

• Read the instructions for each question very carefully.
• Be sure to PRINT your FIRST name & LAST name in every place that is provided.
• Short questions must be answered in the spaces provided.
• For those activities requesting extra evidence such as: research reports, essay reports, etc. The student must attach its own work formatted in double space, Arial 12 pts.
• All activities must be addressed correctly in order to obtain a competence for the unit of competency.
• If the student doesn’t understand the assessment, they can request help from the assessor to interpret the assessment.
• Re-submission of assessment after the term will incur additional fees.

Re-assessment Process:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 

• An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.
• Academic Manager will delegate another faculty member to review the assessment.
• The student will be advised of the review result done by another assessor.
• If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the Academic Manager  OR if need be an external assessor.
• The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.
• If the student is still not satisfied with the result, the he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency.
• Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.

The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid.

Academic Appeals:

• If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol.
• To appeal a decision, the person is required to complete the WSC- Request for Appeal of a Decision form with all other supporting documents, if any.  This form is available via our website. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:

Student Support Officer, Western Sydney College (WSC), 55 High St, Parramatta NSW 2150, Email: [email protected]

• The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process.
• If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit.
• In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate.
• The decision of Chief Executive Officer will be final.
• Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy.

This unit of competency requires that you:

·         prepare staff rosters that meet diverse operational requirements across three different roster periods

o     appropriate skills mix of the team

o     modifications are incorporated where required

o     completion of rosters within commercial and staff time constraints.

Below is a guide to the skills and knowledge you must demonstrate when you are completing each activity step. We have provided a number of documents to assist you and you will find these in the student resources.

You will need access to:

·           your learning resources and other information for reference

·           rostering software

·           your Operational Policy

·           your Business Case Study Template

·           your Staff Profile Template

·           your Timesheet Template

·           your Staff Record Template

·           your Evaluation Report Template

·           space for a meeting.

During this task, you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include:

·           developing a roster following relevant industrial agreements, other considerations and wage budgets

·           maximising operational and customer service efficiency while minimising wage costs

·           combining duties where appropriate to ensure effective use of staff

·           rostering teams with complementary skills mix to meet operational requirements

·           taking account of social and cultural considerations and broader organisational policies that affect staff rosters

·           consulting with colleagues to obtain their input into rosters

·           using roster systems and equipment to administer rosters

·           presenting rosters in required formats to ensure clarity of information according to organisational standards

·           communicating rosters to appropriate colleagues within designated timeframes

·           administering records of shift time completed by employees or contractors

·           maintaining staff rostering records according to organisational procedures

·           monitoring effectiveness of rosters in consultation with colleagues

·           identifying ways in which rosters and roster development processes may be improved and take appropriate action.

Your assessor will provide you with templates to complete each task. You will find some detailed information about providing evidence; this will include:

·           a completed Business Case Study

·           a completed Staff Roster

·           an amended Staff Roster

·           two completed Staff Timesheets

·           a completed Staff Record

·           an Evaluation Report.

You will need to complete each activity and submit the completed templates at the end of each step completed.

Once you have completed the Business Case Study, you will then need to meet with staff to discuss their availability over the next three weeks.

The assessor will divide you into groups of five (5). Each person in the group must select one of the staff positions that you identified in the Business Case Study and complete the Staff Profile Template provided. They will do this providing their own details and skills and experience.

When completing the Staff Profile Template (as you will be completing one for other students as part of their project) – make sure you are true to your own commitments and availability over the roster period. Also consider your own personal, social and cultural needs and ensure to communicate any requirements to the person preparing the roster.

Please note that this is an individual task so each person must develop their own business case.

When conducting discussions, take into consideration:

·           any staff requests for the roster including any upcoming personal commitments

·           social and cultural considerations such as working flexibly, family commitments, cultural events or ceremonies.

During the meeting with your group, ensure that you use effective communication skills including:

·           listening to staff requests

·           using active listening to confirm understanding

·           asking questions to confirm any requirements.

You are to base all wages on the pay guide for the Hospitality Industry (General) Award (you can download this from: https://www.fairwork.gov.au/pay/minimum-wages/pay-guides).

You are one of the staff members and the others in your group will also be staff members. Provide your own skills and experiences and record the other group member’s details and skills and experience.

Use the Business Case Study Template that has been provided to you to record the details provided by the other staff members as well as the Operational Policy to help identify operational requirements and the staff members’ completed profiles.

Your roster must meet the following criteria:

·           Meet operational requirements as set out in the Operational Policy.

·           Meet the business requirements as identified in the Business Case Study.

·           Have the right amount of staff with the necessary skills and mix to deliver services effectively.

·           Meet any wage and budget constraints as outlined in the Operational Policy and complying with the Hospitality Industry (General) Award, based upon the positions identified.

·           Be clear enough so that it can easily be understood by all staff.

The roster must be submitted in a suitable format to your supervisor for approval within the time allocated. This could be a PDF document, a printed report from the software, or a screenshot.

·           One member of staff is sick.

·           One casual member of staff has requested extra hours.

·           One member of staff has been called for jury duty.

The assessor will let you know which students in your group represent each staff member and provide you with further information on the messages received.

Change the roster using the staff requesting extra hours to cover for the two members of staff unavailable. Ensure that it still meets the roster criteria and the requirements of the Operational Policy.

Send an email to the supervisor explaining the changes and why they were made, include the amended roster and ask for final approval.

The roster must be developed and submitted to your supervisor for approval within the time allocated.

Draft an email to the members of staff rostered and cc to your supervisor. In the email you must clearly point out the changes made.

The roster must be communicated to staff within the timeframe allocated.

Submit the email to the assessor, including the roster saved in an appropriate format.

They must complete the Timesheets for the first week based on their actual shifts and submit this back to you.

You will be required to do the same for each of the other members in your group.

Once you have received both Timesheets, check the information received against the roster.

Take notes during the discussion and use these to write an evaluation of the roster development process, including any recommendations or actions required to improve the roster process used.

An Evaluation Report Template has been provided to assist you.

·           listening to staff requests

·           asking questions to confirm any requirements.