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Suite1, Level 1, 37 – 30 George Street, Parramatta, NSW 2150 Australia
T: +61 2 8844 1000 | E: [email protected] | RTO ID: 45432 | CRICOS Code: 03717E
Assessment Workbook
BSBOPS601 Develop and implement business plans
| Student name: | |
| Student ID: | |
| Submission date | |
| Assessor name | |
| Business this assessment is based on | Ozhouse Clean |
| Role assumed to complete this assessment: | Operations Manager |
Table of Content
1. Assessment Task 1: Knowledge questions 3
2. Assessment Task 2: Project Portfolio 5
2.1
Assessment Task 1: Knowledge questions
Questions
Provide answers to all of the questions below:
1. Outline three reasons why a company may choose to develop a business plan.
2. Outline the key steps involved in developing a business plan.
Write your answer here
3. Outline five common components of a business plan.
Write your answer here
4. Outline three areas that the initial business planning process may address.
Write your answer here
5. Outline the purpose of a SWOT analysis in a business planning process.
Write your answer here
6. Describe the relationship between performance objectives and key performance indicators in a business plan.
Write your answer here
7. Explain why it is important for a business to use a range of performance measures within its business plan.
8. If a business plan has an objective of improving customer satisfaction, describe three performance measures that could be used to measure customer satisfaction.
Write your answer here
9. Outline key stakeholders who may be involved in business planning.
Write your answer here
10. List the information that can be obtained from pre-existing strategic, business and operational plans when writing a new business plan (include at least 5).
Write your answer here
11. Identify at least three regulations/permits requirements/licence requirements to consider when initiating a new business activity that may require a permit or licence.
Write your answer here
Activities
Complete the following activities:
Carefully read the following:
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This project requires you to develop and implement a business plan. As part of the assessment you, you will: analyse and research the aspects of your business relevant to the business plan. write a business plan. implement the business plan. monitor, evaluate and respond to performance relating to the business plan. |
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Vocational education and training are all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or are familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation! |
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To complete this assessment, you must assume a senior role in your chosen business that contributes towards the effective functioning and success of the business. It is important that you are able to access enough information for your chosen business in order to be able to do your assessment. As a minimum this should include at least one pre-existing strategic plan, business plan or operational plan. You will also need information to monitor and evaluate your business plan and the related performance. Take a look at the requirements in Section 3 of your Project Portfolio for more information. |
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You will need to communicate with stakeholders who are associated with creating your business plan. Your communication may be either directly with actual staff members or fellow students/your assessor can play the roles of relevant people/parties. Communication can be in any appropriate format (e.g., face to face, video conference, email) as long as it meets the requirements outlined in the Project Portfolio. You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. |
Preparation
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Make sure you are familiar with the organisation you are basing this assessment on and have read through the necessary background information. For the case study business, this is all of the documents included in the Simulation Pack. If it’s your own business or a business where you are working or are familiar with, have your business or case study (and supporting documentation/evaluation data) approved by your assessor.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
Planning for your business plan
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Complete Section 1 of your Project Portfolio. To do this, you need to:
describe the legislative and regulatory requirements relevant to developing your business plan.
describe the organisational requirements relevant to developing your business plan, including:
pre-existing strategic, business and operational plans
existing business vision, mission, values, objectives, goals, financial targets, management arrangements and marketing strategies.
research the market requirements for your business’ products/services/programs (include mathematical information in your research).
research information relevant to the competitors of your business and business plan (include at least one competitor and include mathematical information in your research).
research other industry-related information.
analyse your business (consider the research you’ve done on the vision, mission, values, objectives, goals, competitors, financial targets, management arrangements and marketing approaches).
Make sure you have answered all questions in Section 1. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 1 of the Project Portfolio and make sure you attach these when you submit this section.
You will use the work done in this section of the Portfolio to meet with stakeholders, discuss key aspects of your business and develop a business plan.
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Developing your business plan
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Meet with at least two stakeholders to develop performance objectives and measures for key aspects of your business. These must include productivity and performance targets for at least three key result areas. Before meeting with the stakeholders, complete the relevant section in Section 2 of your Project Portfolio to prepare for the meeting. |
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This meeting should take 30 minutes. This meeting may take place with actual people who work for/are associated with your chosen business. Alternatively, classmates or your assessor may play the role of one or more team members. This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio. As part of the meeting, you are required to demonstrate your ability to: lead a team facilitate group interaction influence the direction of the outcomes of the meeting present information/seek advice (using appropriate language, listening to the views of others, asking questions to clarify and confirm understanding). You will be assessed on this. |
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Continue completing Section 2 of your Project Portfolio. To do this, you need to: develop performance objectives and measures for your business plan (include at least one financial indicator such as revenue). identify any licence or permit requirements to be included in your business plan. describe your proposed marketing strategy. identify financial, human and physical resource requirements for your business plan (at least one each). use the work done in this step to develop a written business plan that includes: a description of the business products and services financial, physical and human resources requirements marketing strategy financial indicators productivity and performance targets for key result areas. Note: Use appropriate business language and terminology. |
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Make sure you have answered all questions in Section 2. Submit to your assessor for review. You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 2 of the Project Portfolio and make sure you attach these when you submit this section. You will use the work done in this section of the Portfolio to implement, monitor and evaluate your business plan and the related performance. |
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Implementing, monitoring and evaluating your business plan and the related performance.
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Communicate your business plan to all relevant stakeholders. If required, attach proof of your communication to your portfolio. |
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Before communicating your business plan to stakeholders, complete the first question in Section 3 of your Project Portfolio to prepare for the communication. Also read the second question before communicating your business plan as you may choose to incorporate the confirmation of skilled labour in this step. Note: You may communicate in any appropriate manner as long as it meets the requirements in the project portfolio and adheres to any organisational policies and procedures. You may need to communicate in different ways to different stakeholders. For example, a face-to-face presentation may be required to present the business plan to the executive team, and a promotional video clip may be used to communicate the plan to other office employees. |
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Continue completing Section 3 of your Project Portfolio. To do this: confirm that skilled labour is available to implement the plan (unless you’ve already done this as part of communicating your business plan). |
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Confirmation can take place in any appropriate format (e.g., draft email to HR or other managers confirming employee availability, or a screenshot of a project plan showing skilled labour availability) as long as it adheres to relevant organisational policies and procedures. |
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Assume a period of time has passed. If you are basing this on your own business, make sure you have data available to review and evaluate your business plan and related performance. At least one staff member should show signs of underperformance. If you are basing this on the case study, information is provided in the simulation pack. |
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Continue completing Section 3 of your Project Portfolio. To do this, you need to: test one performance measurement system associated with your business plan (you have already identified ways to monitor performance objectives in Section 2 of your Project Portfolio). report failures (system, product and/or services) and variances to your business plan as they occur (make sure your proof shows that you’ve responded promptly (e.g., dated email etc., updated business plan). refine performance measurement systems (if required). evaluate the legislative compliance of your business. evaluate the key aspects of your business against the planned objectives (if you are using the case study, assume this evaluation takes place three months after the business plan has been communicated to the directors). refine performance indicators, if required. coach underperforming staff (at least one staff member). establish an ongoing review process for the underperforming staff member. use the work you’ve done in this step to write a report on the outcomes of your business plan, including: performance of key aspects and objectives of the business. strengths and weaknesses of your business plan. Note: Match the style of your writing to the purpose and audience. |
Submit your completed Project Portfolio
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Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.
Project Portfolio
Section 1: Planning to develop a business plan
| S1.1 Provide an overview of your business |
What is the name of the business?
What are the main products, services or programs of the business?Business Name:
Write your answer here:
Main services/products/programs:
Write your answer here:S1.2 Describe the legislative and regulatory requirements relevant to developing your business plan (include at least one).
What is the legislation/regulatory requirements called?
How are the legislation/regulatory requirements relevant to your business?
How are the legislation/regulatory requirements relevant to yourself?Regulatory requirements:
Write your answer here:
Relevancy to Business:
Write your answer here:
Relevancy to your role:
Write your answer here:S1.3 Describe the organisational requirements relevant to developing your business plan.
Are there any pre-existing strategic, business and operational plans?
What is the business’ vision?
What is the business’ mission?
What are the business’ values?
What are the objectives and goals of the business?
What are the financial targets of your business?
What are the management arrangements/organisational structure of your business? (use a diagram and/or words to answer)
What is your business’ current marketing strategies?
Attach proof of the existing plans/organisational requirements to this section of your portfolio.Pre-existing strategic, business and operational plans:
Write your answer here:
Vision:
Write your answer here:
Mission:
Write your answer here:
Values:
Write your answer here:
Objective and Goals:
Write your answer here:
Financial Targets:
Write your answer here:
Management Arrangements/Organisation Structure:
Write your answer here:
Current Marketing Strategies:
Write your answer here:
Attachment: Proof of existing plans/organisational requirements
S1.4 Research the market requirements for your business’ products/services/programs (include mathematical information in your research).
What does the market want?
What is an acceptable price point?
What are the quality expectations?
Are there opportunities for different quality/price point options?
What are other market requirements?
Attach proof of your research/information sources to this section of your portfolio (e.g., websites, surveys etc.)Market demand:
Write your answer here:
Acceptable price points:
Write your answer here:
Quality expectations:
Write your answer here:
Quality/price point options:
Write your answer here:
Proof of research/information sources:
Provide the URL/website address of your researchS1.5 Research information relevant to the competitors of your business and business plan (include at least one competitor and include mathematical information in your research).
Who are your competitors?
What are your competitors’ business models/approaches?
What is your competitors’ market position and brand awareness?
What are the geographic locations of your competitors?
What is the pricing of your competitor?
What is your competitors’ sales channels?
Attach proof of your research/information sources to this section of your portfolio.Research information relevant to the competitors:
| Item | Competitor 1 | Competitor 2 |
| Business name | ||
| Business model | B2B or B2C or Both | B2B or B2C or Both |
| Brand awareness | ||
| Location | ||
| Pricing | ||
| Sales channel |
Proof of research/information sources:
Provide the URL/website address of your researchS1.6 Research other industry-related information
What are industry trends?
What are marketing trends?
Attach proof of your research/information sources to this section of your portfolio (e.g., websites, surveys etc.)Related Industry Research
Industry Trends:
Write your answer here:
Marketing Trends:
Write your answer here:
Proof of research/information sources:
Provide the URL/website address of your researchS1.7 Analyse your business (consider the research you’ve done on the vision, mission, values, objectives, goals, competitors, financial targets, management arrangements and marketing approaches).
What are the strengths of your business?
What are the weaknesses of your business?
Are there any opportunities for improvement?
What are the existing or future threats to your business?
Note: You may use any method of analysis suitable to the information you researched instead of the questions above.SWOT Analysis:
Strengths:
Write your answer here:
Weaknesses:
Write your answer here:
Opportunities:
Write your answer here:
Threats:
Write your answer here:Attach:Existing plans/organisational requirements
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Proof of competitor, market and industry research
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Section 2: Developing a business plan
Complete the next section before meeting with relevant stakeholders.
| S2.1 Plan to meet with relevant stakeholders (at least two) |
Who will you meet with?
What will you discuss?
How will you demonstrate your ability to:
lead others
facilitate group interaction
influence the direction of the outcomes
present information/seek advice?
develop performance objectives and measures for key aspects of your business. These must include productivity and performance targets for at least three key result areasRelevant stakeholders:
CEO
Administration Manager
Topics to discuss:
Performance objectives and measures of key aspects of the business
Productivity and performance targets of the key result areas
Process of facilitating meeting:
Allow everyone the chance to speak.
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S2.2: AT2.4 – Meet with at least two stakeholders to develop performance objectives and measures for key aspects of the business.
Meeting minutes:
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Date: |
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Time: |
20 Minutes |
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Place: |
Room 2 |
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Participants: |
Zaman KHAN (Assessor) Student Name |
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Apologies: |
None |
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Documents provided/required |
Business plan |
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Item |
Description |
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Meeting purpose: The purpose of this meeting is to develop performance objectives and measures for key aspects of the business. These must include productivity and performance targets for at least three key result areas. |
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Meeting Agenda: Performance objectives and measures of key aspects of the business Productivity and performance targets of the key result areas |
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Meeting Outcome:
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Action Item: Mr/Ms Student Name is responsible for updating the business plan by reflecting the meeting outcomes. |
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Meeting close: |
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Next Meeting |
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Date |
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Time |
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Place |
Room 2 |
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Observed By: |
Zaman KHAN |
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Signed: |
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Date: |
Complete the next section after you’ve met with relevant stakeholders.
| S2.3 Develop performance objectives and measures for your business plan. |
What are the key result areas (at least three)?
What are the productivity and performance targets (include at least one financial indicator such as revenue)?
How will they be measured/monitored?Performance Objectives and Measures:
| Key Result Areas | Productivity & Performance Targets | Measures |
| Implement eco-friendly cleaning products | Increase annual revenue by 10% | Revenue record |
S2.4 Identify any licence or permit requirements to be included in your business plan.Write your response here:S2.5 Describe your proposed marketing strategy.Write your response here:S2.6 Identify financial, human and physical resource requirements for your business plan (at least one each).
What financial resources are required to achieve the performance objectives?
What human resources are required to ensure the success of your business?
What other physical resources are necessary for your business plan to succeed?
Financial resources:
Write your response here:
Human resources:
Write your response here:
Physical resources:
Write your response here:
2.7 Use the work done in this section to develop a formal written business plan.
Note: Use appropriate business language and terminology. You will be assessed on this.
Make sure your business plan includes:
a description of the business
products/services/programs
performance objectives and measures (including financial indicators)
financial, physical and human resource requirements
regulatory requirements
marketing strategy
productivity and performance targets for key result areas
Attach your business plan to this section of your portfolio.
Ozhouse Clean Business plan
Description of the business:
Write your response here:
Products/services/programs:
Write your response here:
Performance objectives and measures (including financial indicators):
Financial, physical and human resource requirements:
Write your response here:
Regulatory requirements:
Write your response here:
Marketing strategy:
Write your response here:
Productivity and performance targets for key result areas:
| Key Result Areas | Productivity & Performance Targets | Measures |
| Implement eco-friendly cleaning products | Increase annual revenue by 10% | Revenue record |
| Attach: | Business plan | ☒ |
Section 3: Implementing and monitoring a business plan
| S3.1 Communicate your business plan to all relevant stakeholders.Note: You may communicate in any appropriate manner as long as it meets the requirements in the project portfolio and adheres to any organisational policies and procedures (e.g., internal communications policy). You may need to communicate in different ways to different stakeholders. For example, a face-to-face presentation may be required to present the business plan to the executive team, and a promotional video clip may be used to communicate the plan to other office employees.
Who will you communicate to? How will you communicate (e.g. face-to-face at a team meeting, email summary, poster)? If not already viewed in person by your assessor, attach proof of your communication to this section of your portfolio (e.g. video recording of team meeting or promotional video clip). |
Present the Business Plan to Board of Directors:The presentation has been delivered to the following schedule:
Date: Time: Place: Room 2 Separate PowerPoint is attached. |
| S3.2 Confirm that skilled labour is available to implement the plan.Note: Confirmation can take place in any appropriate format (e.g., draft email to HR or other managers confirming employee availability, or a screenshot of a project plan showing skilled labour availability) as long as it adheres to relevant organisational policies and procedures. Confirmation may take place as part of the communication in the previous step.
What skilled labour is required? What skilled labour is already available? What skilled labour must still be recruited? Attach proof of your confirmation to this section of your portfolio (e.g. Email to HR or other relevant managers confirming the availability of existing employees to implement the business plan, verbal confirmation while communicating the business plan to stakeholders etc.). |
Email to Human Resource or other ManagersTo: Administration Manager
From: Operations Manager (Amanda) Subject: Confirmation on availability of existing staff to implement the plan. Dear Human Resource Manager, Email body Kind Regards, Operations Manager |
Assume a period of time has passed.
| S3.3 Test the performance measurement systems associated with your business plan.Note: you have already identified ways to monitor performance objectives in Section 2 of your project portfolio.
What systems are in place to test performance (e.g., job descriptions, performance reviews, income statements, self-evaluations, induction checklists, customer reviews etc.)? Choose one performance measurement system and test it (e.g., conduct a survey to staff members to see whether their understanding of their job description matches the actual job description). Attach proof of how you’ve tested the system to this section of your Project Portfolio (e.g., survey results). |
What systems are in place to test performance?The following systems are in place to test the performance:
Customer reviews/feedback A job description for each staff Performance measurement system The following feedback form has been used to conduct the customer survey.
Note: 1 = Totally dissatisfied 2 = Dissatisfied 3 = Somewhat satisfied 4 = Totally satisfied Survey Results: Write the survey results that you have conducted by using the above feedback form. For example: 50 customers responded to the survey and the findings are as following: Overall satisfaction with Ozhouse Clean services A sample answer to question 4 could be: 26 totally satisfied, 18 somewhat satisfied, 4 dissatisfied and 2 totally dissatisfied Industry benchmarks show that the average number of customers who indicate that they are totally satisfied is 42%. Ease of doing business with Ozhouse Clean Write your findings from the survey Customers who said they would use Ozhouse Clean Services again are: Write your findings from the survey Customers who said they would recommend Ozhouse Clean to others Write your findings from the survey Other comments made in response to question inviting customer suggestions: Customer queries need to improve, too long to wait for a query. Write your other findings from the survey |
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| S3.4 Report failures (system, product and/or services) and variances to your business plan as they occur.
Who will you report to? How will you report the failures? Unless viewed in person by your assessor, attach proof of how you’ve reported the failures/variances to this section of your portfolio (e.g., email to CEO). Make sure your proof shows that you’ve responded promptly (e.g., dated email etc., updated business plan) |
Email to CEO reporting failures:Date:
To: CEO From: Operations Manager Subject: Reporting reviews on services Dear CEO, Email body Kind Regards, Operations Manager Email to CEO reporting variances: Date: To: CEO From: Operations Manager Subject: Reporting updated business plan Dear CEO, Email body Kind Regards, Operations Manager Attachment: Updated Ozhouse Clean Business Plan Made changes to the business plan based on the reviews or survey results and highlight those changes and attached the business plan. For example: A staff training strategy has been included to the business plan to achieve 100% customer satisfaction. |
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| S3.5 Refine performance measurement systems (if required).If relevant, attach proof of how you’ve refined the system to this section of your portfolio (e.g., modified job description, induction checklist, feedback register, training/mentoring/coaching). | Changes to the performance measurement system: Make one change in the feedback form to make it even simpler so that it will attract more customers to participate in the survey. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| S3.6 Evaluate the legislative compliance of your business.Have the business activities and your own actions complied with legislative requirements? | A sample answer could be:Ozhouse Clean maintained all the applicable law, statute, bye-law, regulation, order, consent, permit, approval, regulatory policy, guidance or industry code, rule of court or directives or requirements of any Regulatory Body, delegated or subordinate legislation or notice of any Regulatory Body in relation to cleaning services. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| S 3.7 Evaluate the key aspects of your business against the planned objectives.Note: If you are using the case study, assume this evaluation takes place three months after the business plan has been communicated to the directors.
How has the performance in key aspects of the business (identified in Section 2 of your Portfolio) compared to the objectives planned in your business plan? |
Evaluation of the key aspects of the business against the planned objectives:
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| S3.8 Refine performance indicators, if required.Are the performance indicators (identified in Section 2 of your Portfolio) realistic and accurate? Refine if necessary. | Refined key performance indicators:
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| S3.9 Evaluate staff performance.Are there any underperforming staff members (at least one)?
How are they underperforming? |
Staff Performance Evaluation:Such as one cleaner is unable to use the new carpet cleaning machine | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| S3.10 Coach underperforming staff (at least one staff member).Who will you coach?
Unless already viewed in person by your assessor, attach proof of a coaching session to this section of your Portfolio (e.g., video recording of coaching). |
Conduct a training session for the underperforming staff. It is recommended to develop a coaching session to perform this activity. A sample answer may be but not limited to:
A coaching session has been organised for the underperforming staff not being able to use the new carpet cleaning machine. Session details:
The coaching has been delivered at the following schedule: Date: Provide the date as per your schedule Time: 10 Minutes Place: Room 2 |
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| S3.11 Establish ongoing review processes for the underperforming staff member.Attach proof to this section of your portfolio (e.g., flowchart showing review process, review policy and procedure, performance review template etc.). | Develop at least two ongoing review processes for the underperforming staff member.For Example:
A performance review policy and procedures has been developed. A performance review agreement template has been developed Attachments: Create the above-mentioned documents and attached here. |
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| S3.12 Report on outcomes of your business plan.Who will you report to?
Report on key aspects and objectives of the business. What are the strengths and weaknesses of your business plan? Note: Use the answers from the questions already completed in this section. Match the style of your writing to the purpose and audience. You will be assessed on this. Attach proof of your report to this section of your portfolio. |
Email to CEO to report the outcomes of the business plan:To: CEO
From: Operations Manager Subject: Reporting on outcomes of the business plan. Dear CEO, Email body: Kind Regards, Operations Manager Attachment: Outcomes of the business plan Key aspects and objectives:
Strengths of the business plan: Write your answer here Weaknesses of the business plan: Write your answer here |
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| Attach: | Communication of business plan |
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| Confirmation of skilled labour availability |
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| Proof of refinement to performance measurement systems (if applicable) |
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| Proof of reported failures and variances |
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| Coaching session |
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| Review process |
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| Report on business plan outcomes |
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Note: All the red texts are the instructions for you. You need to read them carefully and write your answers accordingly.
References:
Richmond School of Business. (2022). New GDoML – BSBOPS601 Develop and implement business plans [Online]. Available from: https://ilmboard1.com/rsb/course/view.php?id=207 [Accessed 4 October 2022]
Richmond School of Business. (2022). New GDoML – BSBOPS601 Develop and implement business plans, BSBOPS601 Student Assessment Tasks [Online]. Available from: https://ilmboard1.com/rsb/mod/assign/view.php?id=1526 [Accessed 4 October 2022]
Richmond School of Business. (2022). New GDoML – BSBOPS601 Develop and implement business plans, BSBOPS601 Student Resources [Online]. Available from: https://ilmboard1.com/rsb/mod/folder/view.php?id=1527 [Accessed 4 October 2022]
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Note: Provide all the references you have used to complete this assessment and sort the list alphabetically from a to z.