Task 1 – Coordinate Fault Rectification and Restoration of Services Following at a Network Outage – Planned Outage
Guidelines:
Using the Case Study (West-Telecom-Services-NOC-OCP) given on Canvas, create an action plan for planned outage with the information below.
Deliverables
Your document must include:
Introduction
Brief overview of the task and scenario used
Fault Rectification and Service Restoration
Manage Repair and Coordinate the Implementation of the Action Plan
Apply the Escalation Procedure
Severity Level (Level 1, Level 2 and Level 3)
Priority Level (Critical Function, Important, Non-Critical and Maintenance)
Finalise the Administration and Notification Process
Documentation process
Contingency Plan
Engagement of Additional Services, Technical Support
Manual Switchover to Redundant Paths
Provisions of Standby Equipment
To be used in critical situation
Communication Plan
Create a communication plan for all stakeholders, departments with details of:
Outage duration
Initial time of outage
Geographical print of the problem
Services impacted
Outcome of automatic switch over to standby equipment’s
Conclusion
Referencing
The Referencing style that we use is APA style. Please follow the link below for more information https://www.danford.edu.au/wp-content/uploads/2021/02/Guidelines-for-Referencing.pdf
Task 2 – Coordinate Fault Rectification and Restoration of Services Following at a Network Outage – Unplanned Outage
Guidelines:
Using the Case Study (West-Telecom-Services-NOC-OCP) given on Canvas, create an action plan for unplanned outage (choose one out of: DDOS attack, Failure of Transmission Equipment, Fibre Cut, Radio Frequency Interference, Satellite Transponder Failure, Uninterruptible Power Supply Failure) with the information below.
Deliverables
Your document must include:
Introduction
Brief overview of the task and scenario used
Fault Rectification and Service Restoration
Manage Repair and Coordinate the Implementation of the Action Plan
Apply the Escalation Procedure
Severity Level (Level 1, Level 2 and Level 3)
Priority Level (Critical Function, Important, Non-Critical and Maintenance)
Finalise the Administration and Notification Process
Documentation process
Contingency Plan
Engagement of Additional Services, Technical Support
Manual Switchover to Redundant Paths
Provisions of Standby Equipment
To be used in critical situation
Communication Plan
Create a communication plan for all stakeholders, departments with details of:
Outage duration
Initial time of outage
Geographical print of the problem
Services impacted
Outcome of automatic switch over to standby equipment’s
Conclusion
Referencing
The Referencing style that we use is APA style. Please follow the link below for more information https://www.danford.edu.au/wp-content/uploads/2021/02/Guidelines-for-Referencing.pdf