CRICOS Provider Code 02934D
Page 24 of 42 RTO Number 121952
CHCCOM005 Communicate and Work in Health or Community
Services
Student Assessment
CHCCOM005 Communicate and work in health or community services
HL37215 Certificate III in Pathology Collection
Student Assessment – Version 6.0 July 2021
ASSESSMENT TASK 2 SCENARIO
| Student Details | |
| I have read and understand unit information and assessment instruction | |
| Student ID | Date |
| Student Name |
| Assessment Information | |
| Conditions of Assessment |
The student will have access to the relevant learning resources, listed under the learning resource of this document, for this assessment. Responses to the questions must be typed. |
| Student Instructions for completion |
This task requires you to read the scenario provided. You must answer all questions correctly to complete this assessment with the satisfactory result and you may utilise the relevant learning resources related to this assessment. The questions within this assessment relate directly to the integrated knowledge contained within the unit of competencies an knowledge and performance evidence. Use of correct grammar and spelling is required to demonstrate foundation skills, so please ensure to proofread your answers prior to submission. You may have up to three (3) attempts to be deemed Satisfactory outcome with this assessment. Failure to receive the Satisfactory outcome after the three (3) attempts, the result for the unit will be deemed Not Yet Satisfactory, and you must re-enroll and repeat the unit to be eligible to be assessed again. APA referencing must be used where original sources have been used. Do not copy and paste text from any of the online sources. SCEI has a strict plagiarism policy and students who are found guilty of plagiarism, will be penalised. The written assessment standards (8.2) outlined in the PP77 Assessment policy and procedure apply to this assessment task. |
| Explanation of the common command words used in the Assessment Task |
List/identify/state/give = present in brief form Outline= give the main facts about something, more than naming, but not a detailed description Describe = Give full details of characteristics and/or features, more needed than an outline or than a list Explain/Discuss = Give reasonable argument to discuss cause and effect and/or make links between things clear in your own words Analyse = Identify parts, the relationship between them, and their relationships with the whole. Draw out and relate implications Demonstrate = Present, show or illustrate through example or action |
| Assessment | You will be provided with a briefing on the assessment and the opportunity to |
CRICOS Provider Code 02934D
Page 25 of 42 RTO Number 121952
CHCCOM005 Communicate and Work in Health or Community
Services
Student Assessment
CHCCOM005 Communicate and work in health or community services
HL37215 Certificate III in Pathology Collection
Student Assessment – Version 6.0 July 2021
Scenario 1
It is 08:00am and your first client shows up at the SCEI Pathology Collection Clinic.
They have English as their second language and you realise immediately that there is a communication
barrier. This client needs to commence their GTT (Glucose Tolerance Test), but before anything else, pretest criteria and identification must take place.
Pre-test criteria includes fasting time, any allergies and current medications.
Task: Provide a response to the following:
1. How can the Pathology Collector use verbal and non-verbal communication o:
a. Enhance understanding of pre-test criteria and identification criteria?
| Verbal communication |
| Non-verbal communication |
b. Demonstrate respect?
| Verbal communication |
| Procedure | seek clarification on the conduct of the assessment. You may seek clarification at any point in time during the assessment task. If you feel you need more time to complete the assessment, you must negotiate the time needed with the assessor prior to the assessment due date. Following the assessment, your responses are to be assessed and marked as appropriate. Where responses have been assessed in one (1) or more questions as unsatisfactory, students will be required to resubmit these questions. For more information, detailed information can be found in PP77 Assessment Policy and Procedure |
| Due Date | 14 days after the unit completion date as outlined in the PP77 Assessment Policy and Procedure. |
CRICOS Provider Code 02934D
Page 26 of 42 RTO Number 121952
CHCCOM005 Communicate and Work in Health or Community
Services
Student Assessment
CHCCOM005 Communicate and work in health or community services
HL37215 Certificate III in Pathology Collection
Student Assessment – Version 6.0 July 2021
| Non-verbal communication |
2. Identify at least two (2) communication techniques you can use to ensure you exchange information with
the client clearly and effectively.
3. Briefly explain how you would gain informed consent from the client.
4. Briefly explain how you can confirm the client understands what is required
5. Identify and list a minimum of three (3) potential constraints to effective communication in this scenario?
CRICOS Provider Code 02934D
Page 27 of 42 RTO Number 121952
CHCCOM005 Communicate and Work in Health or Community
Services
Student Assessment
CHCCOM005 Communicate and work in health or community services
HL37215 Certificate III in Pathology Collection
Student Assessment – Version 6.0 July 2021
Scenario 2
A 52-year-old client presents with chest pain and shortness of breath to his doctor at 10:00am. His doctor
requests for an urgent ECG and Cardiac Enzymes test (results to be delivered by midday) but your waiting
room is inundated with clients waiting for blood tests such a
screenings.
Your supervisor requests the client suffering from chest pain be prioritised first. You foresee all of the other
clients complaining about this. You and your colleague (Supervisor) need to collaborate and devise a plan
to work through all the clients.
Task: Provide a response to the following:
1. How can the Pathology Collector ensure that effective communication occurs when
a.
b. Clarifying the meaning of what is occurring / about to occur (a minimum of two (2) ways):
2. In your own words, briefly explain how a Pathology Collector undertakes the following:
| Maintains confidentiality |
| Completes documentation Labelling forms Requesting forms Completion of forms |
| Being proactive identifying potential difficulties reports according to organisation policy and procedure |
CRICOS Provider Code 02934D
Page 28 of 42 RTO Number 121952
CHCCOM005 Communicate and Work in Health or Community
Services
Student Assessment
CHCCOM005 Communicate and work in health or community services
HL37215 Certificate III in Pathology Collection
Student Assessment – Version 6.0 July 2021
3. List at least two (2) possible ways a Pathology Collector can diffuse the possibility of conflict in the
scenario.
CRICOS Provider Code 02934D
Page 29 of 42 RTO Number 121952
CHCCOM005 Communicate and Work in Health or Community
Services
Student Assessment
CHCCOM005 Communicate and work in health or community services
HL37215 Certificate III in Pathology Collection
Student Assessment – Version 6.0 July 2021
Scenario 3
A client, Rachel Jones, has been waiting in the waiting room for 30 minutes. She is very frustrated and
comes to you to complain. You are required to respond and talk to this client using both verbal and nonverbal communication as well as finding ways in which to solve her problem and satisfy her needs.
1. How can the Pathology Collector use verbal and non-verbal communication to demonstrate respectful
communication?
| Verbal communication |
| Non-verbal communication |
2. As part of workplace procedures, you are required to assist the client in completing a feedback form. Fill out
the template below with appropriate details
| Feedback Form | |
| Client Name | Date |
| Contact Number | Email Address |
| Description of client feedback: |