ISIT332 Business Process Management – Enterprise Law Assignment Help
Assignment 1: Business Process Modelling
Description: This is an individual assignment and is worth 20 marks. Please submit a digital copy to the Moodle site. You can also ask your tutor to mark it in the lab before the due date.
Assignment details:
Quality and service excellence is the cornerstone of the University of Wollongong Library commitment to staff and students. Located throughout NSW and the world, libraries and access centres support over 20,000 students and staff, providing access to half a million books, over 106,955 journal titles, 610 databases (online collections of journal articles) and 246,450+ e-books.
The handling of delays for delivering books and journals back to the library today is very inefficient. The existing IT system is able to automatically send a reminder to the customer about the delay, but the handling of the delay is done purely manually by the librarians if the customer does not return the book or journal. The management of the Library has decided that the delay process should be managed by a business process management system. A business consultant interviewed a number of librarians about how they handle delays. The interviews result in a heterogeneous view of the practice of handling delays. The (hypothetical) scenario of handling a delay can be summarised as:
A delay can be recognised automatically by the existing library management system. An email will be sent to the customer automatically, reminding him/her about the delay. If the book has not been returned a week later, a librarian will be notified by email. The librarian looks up the delayed customer in the IT system. If there is a phone number registered, she tries to call him by phone, else she writes a letter telling about the delay, that he already has received one reminder and that he will be charged a fee for the delay. If the book has not been returned a week later, the librarian will send another letter to the delayed customer informing him that he will be reported to the police for theft if the book is not returned. One more week later, if not returned, the librarian contacts her manager, who takes over. If the delayed customer is a student, the manager contacts the academic registry department to suspend the student account. If the delayed customer is a staff member, the manager contacts the Personnel unit to suspend the staff payroll. At the same time, the manager also contacts the police over phone about a theft. After that, the manager contacts the bad payment register through a web browser because the customer has not paid the charged fee. The manager registers the customer as a bad payer. He then contacts a debt collection agency by phone to collect the fee. The case will be closed by the manager when the book is returned and the charged amount is paid in full. When the case is closed, the manager will notify the academic registry department or the personnel unit to lift the suspension.
You are employed as an IT architect for the library. You are responsible for modelling the above delay handling business process using BPMN. You will need to identify events, activities and decision points, and show the complete library private process and its interactions with external entities. Document your business process diagram using Bizagi BPMN modeller. Where the description is not clear, you can make your own assumptions. You will need to draft a supporting document to explain your assumption and submit it with your project.
Excellent Satisfactory Poor N/A Key elements identified (e.g., events, activities, gateways) (6) Objects connected correctly (6) Primary elements grouped correctly (3) Artifacts described correctly (2) Descriptions meaningful and helpful (3) Overall Mark /20 Overall Comment