Singapore has emerged well from the COVID-19 pandemic. The island was first affected by imported infections in late January 2020. Since then, the crisis has seen tens of thousands of residents infected – Singaporeans, Permanent Residents, and Migrant Workers – including professional, blue-collar, and domestic workers.

Assume that Singapore has fully lifted the COVID-19 guidelines with effect from 13 Feb 2023. You are an operations manager in a car distributor showroom one of the major car brands in Singapore.

Your Managing Director has asked you to devise a Business Continuity Management Framework to help the company emerge from the COVID-19 crisis and other challenges facing the car distributor industry. However, the government expects future waves of infection for a few more years but leaves the details to the individual companies. Assume that your company has a moderate budget of about SGD $0.5 million to implement your recommendations.

Outcomes

Apply their knowledge of the development stage of a Business Continuity Management program in a simulated business context.
Derive meaningful conclusions and recommend ways to prepare a Business Continuity Management (BCM) Framework that the program developed is realistic, practical, and relevant for the company concerned.
Demonstrate how Artificial Intelligence (AI) tools i.e. ChatGPT can be used to improve their submission.