QUESTION 1
1.1
The case discusses the challenges that the housekeeping department at Four seasons hotel encountered, as well as the interpersonal relationships among the team members. Abid Brown was hired to increase productivity, decrease costs, and establish the four-star rating of the property. Abid Brown accepted the position with preconceived decisions and solutions, however, Abid returned low morale and no change in productivity. Attending a Ritz-Carlton workshop with two of the controversial supervisors helped Abid rethink and re-assess to involve the participation of all stakeholders, including his own staff.
It was established by the senior management that Abid did not take into consideration the needs of his new staff and neglected the need to change his preconceived leadership style and adapt one that would work for the new working environment, hence he failed to produce progressive result. Implementation of the new processes and a change in the focus of the leadership provided the tools to make a difference in Hotel Paradise.
1.1.1 Drawing from your own understanding, suggest why it was essential for Abdi to adapt a new leadership style upon starting his new role as a hotel manager.
1.1.2 Contingency approach asserts that there is no universally accepted approach to a management problem. Explain why this approach has been successful approach over several years.
1.1.3 Douglas McGregor summarized certain assumptions about traditional or (10) work centered theory of management. Discuss McGregor’s theory x assumption and identify why this theory is significant in the development of worker morale and job enrichment.
1.1.4 To successfully deal with change, Atchison held that, it is necessary to (10) have followers who commits to achieving a vision by building teams to manage Designate five (5) essential ingredients that Abid can use to manage change that he is bringing about to the department.
1.1.5 Having observed the housekeeping industry, discuss how you think the role of housekeeping managers has changed over the years and state if the change is indeed necessary.
1.1.6 Taking into consideration the stipulated challenges on the case study, suggest if delegating different tasks to staff could have yielded Abdi different outcome or helped him achieve his goals as a manager.
QUESTION 2
2.1 The housekeeping department is known for it disregard of the educational background of the people they hire. They mostly rely on experience. consequently, this department is believed to have workers who are illiterate. Discuss at least five (5) suitable training methods that you can adapt to help improve your employee’s productivity regardless of them being illiterate.
2.2 Further analyses the importance of maintaining the training and development records and stipulate how these records protect the managers integrity in unfortunate cases like employee dismissal due to incompetence.
2.3 Although the housekeeping has been perceived as an experience base job, briefly discuss why you think it important to pre-screen the applicant before hiring them to work in a hotel
2.3 As a newly appointed executive manager of the new Springs hotel, you are required to clearly discuss the following activities of the sequential functions that you will adapt as the new manager of the department:
- Continuous functions
- Sequential functions: planning, organizing, staffing, directing, controlling.
2.4 Discuss the preopening priorities that you need to consider as a newly appointed executive housekeeping manager of the new hotel.
2.5 Delegation is the process of passing authority to someone who will act on behalf of the delegator. Explain why it is important to delegate responsibilities or the assignment of tasks to different subordinates within your department.
2.6 How does a tight scheduling system take advantage of the directional activity of delegation?
2.7 Distinguish the difference between team cleaning and the zone cleaning and choose one that you think is more suitable for the hotel establishment and why?