Amadeus Reservation Specialist

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TSA 300 – Amadeus Reservation Specialist

Assignment #2

Name________________________ Amadeus Agent Sine ___ ___ ___ ___ ___ ___

EXAMPLE: 1234 SS

Seneca Student ID________________________ Duty Code: GS (General Sales)

Office ID: YTO C4 2 1B5

Instructions:

Put your name and Amadeus Agent Sine (4 numbers + 2 letters) above in the space provided. (NOTE: This is NOT your Amadeus User Identification.) Assignment/Worksheet cannot/will not be marked without this information.

Create and/or modify the following PNR’s in the Amadeus GDS using the Command Page ONLY.

Write down the record locator of each transaction in the space provided and submit this to your professor in the submission box on Blackboard when completed. Only record locators shown on this page will be marked. PLEASE PRINT CLEARLY. Seneca College accepts no liability for illegible writing.

The following resources may be used during this test:

Amadeus Help Screens [HE/GG] accessing from the Amadeus system.

Amadeus Direct. https://direct.amadeus.com

Amadeus Functionality Participant Guide.

Hard copies of your own personal notes/worksheets.

The following may NOT be used during this test:

Sharing any books/notes/worksheets with another student.

Websites including, but not limited to Google, YouTube, Facebook.

Copying in any way and/or taking photographs of any test material, including any screen shots.

All of the above are considered an academic honesty offense, doing any of the above will result in a mark of zero.

To avoid system time-outs in the certification/training/skilling system, build a basic PNR (AIR ONLY, then end transaction and retrieve to complete the PNR.

[AP] – P = Phone

[RF] – R = Received From

[AN/SS] – I = Itinerary

[NM] – N = Name

[TK] – T = Ticketing/Time Limit

Seneca College accepts no liability for system issues caused by timeouts in the Amadeus certification/training/skilling system by not following this procedure.

Score:

Amadeus Record Locator

Points

Mark
PART A

70
PART B

82
PART C XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

20
TOTAL XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

172

PART A (74 points):

Instructions:

Create the following PNR in the Amadeus GDS.

Issue the air ticket, invoice the PNR and e-mail the itinerary

Write down the record locator in the space provided on page 1.

Agency Name/Address/Phone:

Seneca Travel

8 The Seneca Way

Markham, Ontario L3R 5Y1

[AP] 416-491-5050

[NM] Customer-names shown below as First (Given), Middle, Last (Surname/Family) Name, Suffix:

NOTE: Assume all customers are adults, accompanied children are ages 2-11, and infants without seat are under 2 years of age (the infant must be held on the lap of the adult passenger -aged 18 or older – during taxi, take off, landing and turbulences) unless otherwise noted in the Fare Quote Notes.

(M) (dob 06 April 1988) Tony Allan Joseph

(F) (dob 14 September 1989) Alicia Ann Joseph

(F) (dob 23 November 2017) Margaret Roberta Joseph

(MI) (dob 15 June 2021) Sawyer Murray Joseph

[AN/SS] Itinerary:

Monday, 10 April 2023

Air Toronto, Ontario – Graz, Austria

Lufthansa

Economy Class

Thursday, 20 April 2023

Air Vienna, Austria – Toronto, Ontario

Lufthansa

Economy Class

[AP] Contact Information (use structured fields and passenger association where applicable):

(Business – Mr. Joseph) 905-382-6500 extension 319

(E-Mail) [email protected]

(Home) 416-598-7479

(Mobile – Mrs. Joseph) 647-382-1032

[TK] Ticketing Arrangement:

Set up the ticket to be issued today.

PART A (Continued)

[OS] Other Service Information:

n/a

[SM/ST] Advance Seat Assignment:

n/a

[SR] Special Service Requests

Transportation Security Administration (TSA), U.S.A. Department of Homeland Security – Secure Flight Passenger Data – all passengers

Gluten Intolerant (Gluten Free) Meal on all available flights – Mr. Joseph

[FF] Frequent Flyer

n/a

[RI] Invoice/Itinerary Remarks:

n/a

Fare Elements:

[FM] Commission: 0

[FP] Visa 4000 0000 0000 0002; Expiration: February 2025; Card Verification Value (CVV): 123

[FS] Destination/Hemisphere Code: _____ [GG AMA CA TKT] [BSP ROUTING CODES]

[FS] Journey/Purpose of Travel: Pleasure [GG AMA CA TKT] [BSP ROUTING CODES]

[FV] Validating Carrier: _____

[AB] Billing Address (use structured format):

n/a

[AM] Mailing Address (use structured format):

Tony Allan Joseph

438 Bathurst Street

Toronto, Ontario M6B 4J6

[RF] Received From:

Alicia Ann Joseph

PART B (82 points):

Instructions:

Create the following PNR in the Amadeus GDS.

Issue the air ticket, invoice the PNR and e-mail the itinerary.

Write down the record locator in the space provided on page 1.

Agency Name/Address/Phone

Seneca Travel

8 The Seneca Way

Markham, Ontario L3R 5Y1

[AP] 416-491-5050

[NM] Customer-names shown below as First (Given), Middle, Last (Surname/Family) Name, Suffix:

NOTE: Assume all customers are adults, accompanied children are ages 2-11, and infants without seat are under 2 years of age (the infant must be held on the lap of the adult passenger -aged 18 or older – during taxi, take off, landing and turbulences) unless otherwise noted in the Fare Quote Notes.

(M) (dob 12 October 1993) Steven William Cosgrove

(M) (dob 27 August 1992) Joseph Shane Russell

(M) (dob 08 February 1992) Paul Samuel Brown

(M) (dob 31 May 1994) Thomas Henry Allen

(M) (dob 15 December 1991) Daniel Michael Shellhouse

[AN/SS] Itinerary:

Saturday, 15 April 2023

Air Toronto, Ontario – Paris, France

Air France (no code-share, HOP!, and/or Transavia France okay)

Economy Class

Thursday, 20 April 2023

Air Bordeaux, France – Lyon, France

Air France (no code-share, HOP!, and/or Transavia France okay)

Economy Class

Sunday, 23 April 2023

Air Lyon, France – Toronto, Ontario

Air France (no code-share, HOP!, and/or Transavia France okay)

Economy Class

[AP] Contact Information (use structured fields and passenger association where applicable):

(Business – all clients) 604-892-1830

(E-Mail – all clients) [email protected]

(Mobile – Mr. Brown) 604-938-2017

(Mobile – Mr. Cosgrove) 604-329-1932

PART B (Continued):

[TK] Ticketing Arrangement:

Set up the ticket to be issued today.

[OS] Other Service Information:

n/a

[SM/ST] Advance Seat Assignment:

n/a

[SR] Special Service Requests

Transportation Security Administration (TSA), U.S.A. Department of Homeland Security – Secure Flight Passenger Data – all passengers

[FF] Frequent Flyer:

n/a

[RI] Invoice/Itinerary Remarks:

n/a

Fare Elements:

[FM] Commission: 0

[FP] Visa 4000 0000 0000 0002; Expiration: November 2026; Card Verification Value (CVV): 123

[FS] Destination/Hemisphere Code: _____ [GG AMA CA TKT] [BSP ROUTING CODES]

[FS] Journey/Purpose of Travel: Business [GG AMA CA TKT] [BSP ROUTING CODES]

[FV] Validating Carrier: _____

[AB] Billing Address (use structured format):

Cosgrove Designs

Steve Cosgrove

119 West Pender

Vancouver BC V6B 1S5

[AM] Mailing Address (use structured format):

n/a

[RF] Received From:

Steve Cosgrove

PART C (20 points):

Instructions:

Using the PNR you have created in Part B, make the following changes (requested by Mr. Cosgrove).

[XE] Itinerary Cancel:

Mr. Allen is no longer going and needs to cancel his reservation.

[XE] Itinerary Change:

The group would like to change the return flight to the following:

Monday, 24 April 2023

Air Lyon, France – Toronto, Ontario

Air France (no code-share, HOP!, and/or Transavia France okay)

Lowest applicable and available fare for flights booked

[RF] Received From:

Steve Cosgrove

POSSIBLE ERROR/WARNING RESPONSES:

CHECK SEGMENT CONTINUITY – SEGMENT N/N – Missing arrival not known [ARNK] segment.

DUPLICATE SEGMENT N/N – The segments N/N are identical.

FINISH OR IGNORE – To end transaction, you must enter an RF element. Otherwise, enter IG to ignore.

NEED ITINERARY – There are no itinerary elements in the PNR.

NEED NAME – There is no name element in the PNR.

NEED RECEIVED FROM – There is no received from element for a newly created PNR or for the latest modifications to a retrieved PNR.

NEED TICKETING ARRANGEMENT – There is no ticketing arrangement [TK] element in the PNR.

NEED TST – Need to create a TST (transitional stored ticket, i.e., stored fare) [FXP or FXB].

SESSION TIMED OUT – You have booked a flight via an Amadeus access session, but did not end transaction within the required time limit (usually 10 minutes). You must rebook the flights.

SIMULTANEOUS CHANGES TO PNR – You and somebody else (potentially an airline returning a confirmation on flights, SSR’s, etc.) have retrieved and modified the same PNR, and the other person has already made an end of transaction entry. You must ignore (IR) and lose your modifications.

XX REQUIRES TICKET ON OR BEFORE DDMMM:TTTT/SN-N – Amadeus time limits is a revenue integrity feature running side by side with automated ticketing limits. The two products run concurrently. You must repeat the end of transaction entry (usually an EF or ER or ERK, or ET or ETK or TTP command). to file the PNR. Following which, two new option elements are added in the PNR to store the ticketing time limit – an option warning (OPW) and option cancellation (OPC) element.

PNR HEADER LINE

AXR – This tag indicates that the PNR is cross-referenced to one or more other PNR’s. This cross-reference may be created by splitting a PNR, or by replicating a PNR. To display the AXR for a retrieved PNR, enter: RT AXR. For further information, enter: HE AXR

MSC – This tag indicates that married segment control is applicable to at least one of the flight segments in the PNR. The married segment details can be displayed by making one of the follow-up entries. To display the entire itinerary including married segments, enter: RT IM. To display only the air segments that include married segments, enter: RT AM. For further information enter: HE MSC

POSSIBLE ERROR/WARNING RESPONSES:

NHP – This tag indicates a non-homogeneous condition, which occurs when:

A flight segment is booked for a number of seats that is not equal to the number of name elements in the PNR.

Two or more air segments that do not contain the same number of seats are booked in the same PNR.

NOTE: The NHP tag appears during PNR creation only. It disappears before ET, as soon as the non-homogeneous condition is corrected. For more details, enter: HE NHP.

RLR – This tag indicates that at least one of the air segments in the PNR is controlled by an airline that has sent a record return. In some cases, and depending on an option in your office profile, redisplayed PNR’s feature a third line, indicating the original booking office, sign, and date. To view this record locator, enter: RL. For further information, enter: HE RL.

SFP – This tag indicates that at least one of the air segments booked is affected by the TSA’s Secure Flight Program prerequisites. You need to add specific passenger data. For further information, enter: HE SECURE FLIGHT.

TSM – This tag indicates that at least one TSM document has been created for the PNR. To display a TSM, enter: TQM. For further information, enter: HE TQM.