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Individual Assessment
Cover page

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Instructions

Essay Topic/Scenario
Imagine that you are a manager in a fast food restaurant located near a busy train station in the city.
You also know that there are many similar restaurants in your city, making it a competitive business.
You recognise that providing high quality, quick and friendly service and having actively engaged
employees is going to make the difference between your restaurant’s success and failure. Your
management team decides to first address employee job satisfaction as a key driver of high-quality
customer service.
Task Requirements
First step, based on your knowledge of OB, think about what your restaurant can do to promote job
satisfaction of your employees. Your management team next decides that it will be important to address
the causes of job dissatisfaction among employees if the restaurant is to succeed.
Second step, identify and discuss any five major outcomes of job dissatisfaction.
Third step, think about what your restaurant can do to minimise the occurrence of destructive employee
responses to dissatisfaction.
Fourth step, identify your top three suggestions/recommendations for the restaurant to succeed.
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Fifth step, find a minimum of five (5) peer-reviewed academic articles from Google Scholar and
ProQuest research database which provide evidence/support the main ideas you have determined from
your reading. Note: students who cite relevant peer-reviewed academic articles in the ‘Adaptive Harvard
Referencing’ requirements may achieve higher marks than those who do not cite relevant materials in
the required referencing requirements. If you’re in doubt about what is a peer-reviewed academic article
please ask your tutor in the interactive tutorial sessions or the unit coordinator in the drop-in sessions.
Write your Response/Comprehension
• Write an introduction (describe the purpose of the essay and the main points you will be
covering).
• Compose 3-4 body paragraphs (minimum 300 words each).
• Write a conclusion.
• The document must be typed in MS Word using an appropriate font (e.g. Times New Roman,
Helvetica, Cambria or Arial (size 12 pt, 1.5 line spacing and left aligned).
Students are advised to read a wide range of scholarly materials in addition to the lecture slides.
What goes in an introduction?
This paragraph introduces the purpose of your analytical essay. Within the introductory paragraph, you
will need to introduce the topic of your essay and highlight the key topics you will address in subsequent
paragraphs of this essay.
How do I write body paragraphs?
Each paragraph has one main point or topic. A good paragraph needs a clear topic sentence to state
the purpose of this paragraph. Then you will write 3-4 statements elaborating on that point using
citations (in-text references) to attribute ideas to journal articles you read. Your analysis should
demonstrate critical thinking based on research, not just your opinion. Please paraphrase your ideas
from journal articles rather than using quotations.
What goes in a conclusion?
The conclusion is not a restatement of the introduction. Instead, it must briefly summarise the key points
in the body paragraphs and leave the reader with a clear message(s).
What about references?
Your list of references do not count towards word limit, but in-text citations do. The referencing
format for both the in-text referencing and reference list is the Adapted Harvard Referencing style.
Please see the Adapted Harvard referencing style on p. 7 and ProQuest login in the additional
resources folder in Blackboard.
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Marking Criteria

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Marking Rubric

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Holmes Referencing Requirements:
Assessment Design – Adapted Harvard Referencing
Holmes will be implementing as a pilot program a revised Harvard approach to referencing. The following guidelines apply:
1. Reference sources in assignments are limited to sources which provide full text access to the source’s content for lecturers and markers.
2. The Reference list should be located on a separate page at the end of the essay and titled: References.
3. It should include the details of all the in-text citations, arranged alphabetically A-Z by author surname. In addition, it MUST include a hyperlink to
the full text of the cited reference source.
For example;
Hawking, P., McCarthy, B. and Stein, A. (2004), Second Wave ERP Education, Journal of Information Systems Education, Fall,
http://jise.org/Volume15/n3/JISEv15n3p327.pdf
4. All assignments will require additional in-text reference details which will consist of the surname of the author/authors or name of the authoring
body, year of publication, page number of content, paragraph where the content can be found.
For example;
“The company decided to implement a enterprise wide data warehouse business intelligence strategies (Hawking et al, 2004, p3(4)).”
Non Adherence to Referencing Guidelines
Where students do not follow the above guidelines:
1. Students who submit assignments which do not comply with the guidelines will be asked to
resubmit their assignments.
2. Late penalties will apply, as per the Student Handbook each day, after the student/s have been
notified of the resubmission requirements.
3. Students who comply with guidelines and the citations are “fake” will be reported for
academic misconduct.