Advanced Diploma of Hospitality Management

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CANTERBURY

TECHNICAL INSTITUTE

ASSESSMENT

SIT60316

Advanced Diploma of Hospitality Management

BSBMGT617

Develop and implement a business plan

Candidate must fill this section:

Candidate Name:

Candidate ID:

Assessment Completion Status: (Trainer Use Only)

Attempts

Quiz

Case Study

Observations

Satisfactory

Non-Satisfactory

Date

Assessor’s Signature

1

2

Further re-submissions (more than 2 attempts) incur a cost of $50.00 per assessment.

Note also, late submissions after the cut-off date are considered the second attempt and will be marked accordingly.

3

4

Information for Candidate:

All work is to be entirely of the candidate.

General Information for this assessment:

Read the instructions for each question very carefully.

Be sure to PRINT your FULL name & LAST name in every place that is provided.

Short questions must be answered in the spaces provided.

For those activities requesting extra evidence such as: research reports, ESSAY reports, etc. The student must attach its own work formatted in double space, Arial 12 pts.

All activities must be addressed correctly in order to obtain a competence for the unit of competency.

If the candidate doesn’t understand the assessment, they can request help from the assessor to interpret the assessment.

Re-assessment of Result & Academic Appeal procedures:

If a student at CTI is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Deputy Principal. This should be submitted after completion of the subject and within fourteen days of commencement of the new term.

Re-assessment Process:

An appeal in writing is made to the Deputy Principal providing reasons for re-assessment /appeal.

Deputy Principal will delegate another faculty member of CTI to review the assessment.

The student will be advised of the review result done by another assessor.

If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge, the Deputy Principal and the Director of Student Services OR if need be an external assessor.

The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.

If the student is still not satisfied with the result, the he / she has the right to seek independent advice or follow external mediation option with CTI’s nominated mediation agency.

Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.

The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid.

Academic Appeals

If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through CTI’s complaint / grievance protocol.

The notice of appeal should be in writing addressed to the Deputy Principal and submitted within seven days of notification of the outcome of the re-evaluation process.

If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit.

In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate.

The decision of Deputy Principal will be discussed with the PEO and will be final.

Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy.

Student Acknowledgement

I understand all the above rules, guidelines and feedback for this assessment.

The assessment process including the provisions for re-submitting and academic appeals were explained to me and I understand these processes

I understand the consequences of plagiarism and confirm that this is my own work and I have acknowledged or referenced all sources of information I have used for the purpose of this assessment

Student Name:

Student Signature: Electronic initials are acceptable

Date

Part A: Quiz

Please login to Futura and complete your Quiz

Part A

Quiz results (Trainers and Assessors use only)

Quiz result

Satisfactory Not Satisfactory

Is a reassessment or resubmission required for the Quiz?

Yes No

Trainers notes and feedback:

Part B: Project

ASSESSMENT INSTRUCTIONS

Please complete the student details section.

This project consists of 2 parts:

Part A – requires you to evaluate (if applicable) and plan and develop a business plan for your workplace or as determined by your trainer or teacher.

Part B – requires you to provide an overview how you will monitor performance of the business plan during implementation and how you will respond to performance data once the business plan has been implemented.

This assessment is one form of assessment type that is used to collect evidence and will count towards gaining competence toward this unit.

To demonstrate competence each question must be answered by the student.

You will be required to complete other relevant assessment tasks for this unit.

This project – requires you to plan for and develop a complete business plan.

Essentials Requirements as outlined in the “Context of and specific resources for assessment in the TP for this unit”:

Assessment must ensure:

access to appropriate documentation and resources normally used in the workplace.

You are required to use an existing business plan in your workplace or at a minimum have the recent trading figures and financial details to review the business’ operation.

Alternatively, your trainer or teacher may provide you with a realistic business plan to be applied to an operation with which you are familiar.

Additional Resources provided for the purpose of this assessment:

A business plan template (Word File: BusinessPlanTemplate xx) and a Business Plan Guide (Wordfile: BusinessPlanGuide xx) which provides detailed instructions for the completion of each section of the business plan template sourced from www.business.gov.au

A template for a 5 year balance sheet forecast which may be used if desired (Excel sheet: BalanceSheet_5Year).

A sample business plan (Word File: Cafe-Paradiso-sample-business-plan) sourced from https://www.business.qld.gov.au/business/support-tools-grants/tools/business-planning-kit

An online template with instructions to prepare a step-by-step business plan can be used by registering for free with http://toolkit.smallbiz.nsw.gov.au/planning

Part A – Plan and develop the business plan

Your Task:

You are required to review the existing business plan where available and plan and develop a new business plan for the organisation, addressing all criteria outlined below:

Where the organisation has an existing business plan, review and evaluate the following documentation ­ if there is no existing business plan these need to be developed using for example the provided resources listed above. Create a draft and consult with your selected stakeholders to clarify or verify each aspect.

Attach a briefing document which outlines with whom you have consulted and details of what was discussed.

You need to reference each source you access to research information like statistics, products, legislation etc. and attach this as a bibliography to completed work.

As a guideline the following key points need to be addressed (based on the Business template xx) – your format may however vary:

Summary

The Business

The Market

The Future

The Finances

The Business

Business details

Registration details

Business premises

Organisation chart

Management & ownership

Key personnel

Products/services

Innovation

Insurance

Risk management

Legal considerations

Operations

Sustainability plan

The Market

Market research

Market targets

Environmental/industry analysis

Your customers

S.W.O.T. analysis

Your competitors

Advertising & sales

The Future

Vision statement

Mission statement

Goals/objectives

Action plan

The Finances

Key objectives & financial review

Assumptions

Start-up costs for [YEAR]

Balance sheet forecast

Profit and loss forecast

Expected cash flow

Break-even analysis

Supporting documentation

Part B

Your Task:

This section of the project requires you to answer a series of questions and scenarios relating to monitoring performance and responding to performance data. Each question must be answered.

Note to Assessor:

The student responses provided will vary based on the particular business plan submitted and where examples are required, these may vary based on the student’s experience, industry sector or workplace. The examples for possible responses are indicative only and it is suggested to use industry practice and best practice as a reference point.

Using your completed business plan, who are the relevant parties to whom you need to communicate the business plan? Which details does this need to include for each party in terms of performance requirements and timeframes?

What are the skilled labour requirements in the organisation to implement the business plan. Provide an overview of skilled labour in each department.

Provide 2 examples how you could test the performance measurements you have set for your business plan.

List 5 examples reports and explain when these would have to be provided to the various departments in your organisation in terms of timelines and importance.

You have noticed that an important product line offered by your organisation becomes inconsistent due to supply issues. Which actions do you need to take?

On occasion it may be necessary to refine performance indicators as the set target is exceeded or can no longer be achieved. Provide 2 examples where a performance indicator needs to be refined.

Your Food and Beverage department showed an underperformance of targeted sales by 5 % last month and again by 7 % this month. The occupancy rate at the hotel for the same period showed an increase of average 4% with high profile customers and the number of covers in the restaurant increased on average by 7 %. There have been also a number of indications from customers that service attendance is average. Which potential factors for training could this indicate?

What is the purpose of continuous improvement? How would this be reflected in a business plan? Provide 2 examples.

Criteria

S/NYS

Att 1

Date

S/NYS

Att 2

Date

Comment/Initial

Part A

Provides an overview of the Business

Business name

Business Premises

Business structure

ABN

ACN

GST Registration

Business location

Date established

Owners

Relevant owner experience

Provides and Organisation chart which lists all relevant key staff

Provides a Management & ownership overview detailing who runs the business, shares/ involvement of partners, experience

Provides an overview of the experience of business owners and major achievements

Provides an overview of Key personnel, including expected tstaff turnover, skills and strenghths

Provides an overview of required staff for the operation to achieve set objectives

Provides a statement fro recruitment options, training of staff and skills retention

Provides an overview and description of products and services provided by the organisation including Pricing

Provides an overview ofmarket position of the organisation including:

How will products and services succeed in the market

Anticipated demand

Pricing strategy

Value to customer

Growth Potential

Provides a statement for research and innovation provisons and alloctaed budget

Provides a strategy to protect intellectual property

Provides a detailed overview of all insurance taken out to protect the business including details of cover

Provides a completed risk management plan – this should be informed by the SWOT analyses and competitor analyses undertaken

Provides a detailed overview of legal considerations essntial for the operation of the business including lisensing

Provides a description of the process involved ind producing the organisation’s products and services

Provides an overview of suppliers, their services and relationship

Criteria

S/NYS

Date

S/NYS

Date

Comment/Initial

Provides an list of equipment including purchase price, date and approximate running costs

Provides an overview of technology requirements of the organisation, their purpose and fuctions and how these will be acquired.

Provides a statement for each of the following organisational policies and procedures:

Payment types accepted

Warranties and refunds

Quality control and processes in place

Provides a sustainability plan that describes the business’s environmental resource impacts

The sustainability plan includes a community impact and engagement provision

The sustainability plan lists any risks or constraints to the business

The sustainability plan includes strategies to minimise impacts and risks including actions.

Provides details and evidence for market research

Provides an outline for planned sales targets for specified periods

Provides an environmental/industry analysis including size, trends, the organisation’s position within

Provides a customer analysis including demographics, key customer markets

Provides a statement for effective customer management

Provides a complete SWOT analysis of the business

Provides strategies to address identified weaknesses and threats – This maybe combined with the risk management criteria above.

Provides a realistic competitor analysis

Provides details for planned advertising and promotions

Provides an overview of marketing team, sales techniques, tools and set goals

Provides a list of planned sales and distribution channels

Provides a vision statement including planned goals, how these will be achieved and which measures will be used

Provides a clear action plan which details milestones, dates and persons responsible

Provides an overview of key financial objectives (profit targets/cost reduction) and finance requirements

Provides an overview of assumptions – what are they based on? Are factors realistic

Provides financial forecast based on data provided to student

Balance Sheet Forecast

Profit and Loss Forecast

Expected Cash flow

Break-Even analysis

Provides a bibliography for all sources referenced

Provides briefing details for consultation that occurred

Feedback to Student

Part B

Assignment results (Trainers and Assessors use only)

Assignment result

Satisfactory Not Satisfactory

Is a reassessment or resubmission required for the assignment?

Yes No

Trainers notes and feedback:

Assessment Marking Checklist for BSBMGT617

Instructions to assessors: This checklist is to be used to record your evaluation of the candidate’s evidence provided in Task 1. When completing this checklist, you must ensure that:

Each checklist item is assessed against the criteria listed.

An assessment result of ‘Yes’ or ‘No’ is recorded on the right of the checklist.

Feedback is provided to the student.

The candidate is advised of the assessment result.

Checklist item: Candidates must answer all questions correctly:

Result

Was reasonable adjustment included in any part of this assessment?

No Yes

Reasonable adjustment that was incorporated into this assessment (if any)

Complete Assessment result (1st Attempt)

Competent Not Yet Competent

Complete Assessment result (2nd Attempt – if required)

Date:

Competent Not Yet Competent

Assessment notes:

Assessor name

Assessor signature Electronic initials are acceptable

Date