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Assessment Information

The assessment tasks for BSBLDR602 Provide leadership across the organisation are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment plan

Assessment Task	Overview
Assessment Task 1: Written questions	You must correctly answer all questions
Assessment Task 2: Project	You must work through a range of activities and complete a project portfolio.

Assessment for this Unit

BSBLDR602 Provide leadership across the organisation describes the performance outcomes, skills and knowledge required to demonstrate senior leadership behaviour and personal and professional competence. Business ethics are also addressed in this unit.

For you to be assessed as competent, you must successfully complete two assessment tasks:

Assessment Task 1: Knowledge questions – You must answer all questions correctly.

Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.

Assessment preparation

Please read through this assessment thoroughly before beginning any tasks. You must agree with “Student Acknowledgement and Declaration” before commencing to any of the assessment task. Ask your assessor for clarification if you have any questions.

When you have read and understood this unit’s assessment tasks, Proceed according to your assessor instructions. Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.

Assessment appeals

If you do not agree with an assessment decision, you can make an assessment appeal as per your SCA’s assessment appeals process.

You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with unfairly or have other appropriate grounds for an appeal.

Naming electronic documents

It is important that you name the documents that you create for this Assessment Task in a logical manner.

Each should include:

Student Name

Unit code

For example, If the student’s name is John Smith and the assessment task is for Lead and manage organisational change, the document should be saved as John smith_BSBLDR602.

Student acknowledgment and Declaration

Assessment Acknowledgement and Declaration

Since you are submitting electronically through the Canvas LMS, please review the declaration and acknowledge part prior to submit the assessment, as by submitting the assessment you are providing the consent to the following:

By submitting this assessment, you acknowledge the following:

You have read and understand the assessment requirement

You understand and comfortable with the way the assessment is going to be assessed.

You understand that you should discussed with your trainer should their any reasonable adjustment required for the assessment.

You understand the rights of the reassessment.

You understand my rights to appeal the decision made in an assessment.

By submitting this assessment, you also provide consent of the following:

This task is all your own work and you have not cheated or plagiarised the work or colluded with any other student(s).

You understand that if you found to have plagiarised, cheated or colluded, action will be taken against you according to the process explained to you.

You have correctly referenced all resources and reference texts throughout these assessment tasks.

Please communicate with your trainer immediately should you have any concerns or doubts about any of the above statements.

Your Trainer / Assessor will provide you the assessment result via Canvas LMS.

Student Signature	(Please print name if unable to sign electronically)
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Assessment Task 1: Knowledge Question

Task summary

You need to answer all of the written questions correctly.

Your answers must be word processed and uploaded in the canvas LMS (unless advised otherwise)

Required

Access to textbooks and other learning materials

Computer with Microsoft Office and internet access

Timing

Your assessor will advise you of the due date of this assessment. You also find the information in the Canvas home page of this unit.

Submit

Answer to all questions.

Assessment criteria

All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.

Resubmission opportunities

You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Note that the following guidance is the minimum level of response required.

Analyse: when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.

Compare: when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.

Contrast: when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.

Describe: when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.

Discuss: when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.

Evaluate: when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine: when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.

Explain: when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify: when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.

List: when a question asks you to list something, this means that you are asked to briefly state information in a list format.

Outline: when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.

Summarise: when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.

Provide answers to all of the questions below:

Discuss, in one paragraph, the concept of business ethics.

Discuss ethical leadership and its importance in supporting organisational values.

Discuss three characteristics of an ethical leader.

Give, and explain, three benefits of ethical leadership.

Explain the importance of leadership in ensuring that work health and safety legislation is met.

Give five (5) reasons why it is important to follow anti-discrimination law and provide equal opportunity, giving a short explanation of each.

Discuss at least three strategies that can be used to encourage employee participation in decision-making.

Discuss three strategies that a leader can use for building trust and confidence with colleagues.

Explain two research methods an organisation can use when considering leadership skills and best practice for their workplace and culture.

For your two research methods discussed above, describe a method of how this can be implemented in a workplace.

Explain the key phases of a change management process.

Explain the organisational change process using Kotter’s 8-step change model.

Assessment Task 2: Projet

Task summary

In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.

This assessment is to be completed in the simulated work environment in the SCA.

Required

Access to textbooks and other learning materials

Computer with Microsoft Office and internet access

a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access

Project Portfolio template.

Simulation Pack (if using the case study).

Timing

Your assessor will advise you of the due date of these submissions.

Submit

Completed Project Portfolio

Roleplay

Participate in a meeting with the client and your management

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Resubmission opportunities

You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

Activities for the Assessment Task 2

Complete the following activities:

Carefully read the following:

This project requires you to influence, support and provide resources for at least two individuals and one team.

Due to nature of this unit’s requirements and the complexity in relation to leading and influencing the individuals and team, this project must be based on the case study provided in the simulation pack.

You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio. Then review all of the document that form part of the Simulation Pack.

Influence, support and provide resources for a team: prepare a presentation

The first step is to prepare for a meeting with the Senior Management team to discuss the new Strategic Plan and the company’s mission and objectives, as well as provide an opportunity for input and making decisions on operational priorities and activities for the upcoming year. This will also be an opportunity, as set out in the company’s vision, to encourage employees to contribute innovative ideas and improvements, so you should also ensure that you research techniques to encourage innovation and ideas for use in the meeting.

In order to prepare for the meeting, you will need to thoroughly review the Strategic and Operational Plan in the Simulation Pack and operational priorities and prepare for a presentation about the new Strategic Plan as part of the meeting.

Your presentation will need to last approximately 15 minutes and use graphics, such as images and tables or graphs to add interest to the presentation, as well as providing a visual representation of data. You can do this using PowerPoint or similar presentation software.

A further 15 minutes should be allocated to discussion of the operational priorities and activities required to achieve them.

Note that at the meeting your assessor will provide some additional ideas for operational activities which you will need to consider and discuss in accordance with the company’s goals and objectives and the risk management plans identified in the Strategic Plan.

As the staff attending the meeting come from a range of educational backgrounds and familiarity with strategic planning processes, you will need to ensure that your presentation is free of jargon and presented in clear and concise English.

Your presentation should address:

Meeting aims (scenario information and instructions provided to you).

The purpose of the Strategic Plan.

An outline of the organisation’s mission, vision, values and key objectives, as well as strategic priorities as outlined in the Strategic Plan.

Ensure you build staff commitment by explaining vision and values as a shared vision, which all staff can contribute to.

A discussion of market characteristics and conditions as described in the Strategic Plan, including the global economy and technological advances, as well as environmental trends in relation to construction.

A discussion of the company’s strategic objectives operational priorities.

An outline of key risks identified with regard to the Strategic Plan and at least four examples of how the company intends to manage identified risks.

A discussion of operational priorities for the year ahead and activities required.

Assigning of roles and responsibilities, as well as competencies based on the job role. Review the operational priorities in the Strategic Plan and identify specific operational activities and roles and responsibilities associated with the business expansion. For example, specific marketing activities that will need to occur and actions associated with the setting up of the new display centre. Identify at least ten (10) specific activities, as well as allocation of responsibilities according to the information about staff roles and competencies in the scenario information. This will need to be discussed and confirmed with staff at the meeting.

Outline of all of the resources that will be in place for the expansion as per the Strategic Plan.

An outline of the expectations of the company with regard to ensuring that the objectives values and standards of the company are adopted in every day interactions with customers, suppliers and other staff. You will need to review this information in the Strategic Plan and provide specific examples of expected behaviour.

Attach your presentation you have developed to Section 1 of your Project Portfolio.

Submit to your assessor for review and marking prior to delivery.

Influence, support and provide resources for a team: deliver your presentation

Deliver your presentation to the Senior Management team and seek input from staff on the new Strategic Plan, as well as operational activities required to achieve objectives. You will need to be ready to answer questions and discuss ideas. You will also need to encourage innovative ideas as per the techniques you researched in the previous activity step.

Use the presentation you developed in the activity step above to deliver your presentation.

During the presentation, you will be required to demonstrate interpersonal skills and build trust and confidence in your team. To do this you will need to demonstrate:

Your ability to clearly and confidently present information

Your ability to encourage questions from staff

Your ability to use active listening to confirm information and ideas.

Your flexibility and adaptability to embrace ideas through your positive response to staff suggestions.

Your ability to be a positive role model to other members of the team.

During the meeting, answer questions and discuss suggestions/ideas offered by staff at the end of the presentation, as this feedback will be used to update the Strategic Plan.

This presentation can be in person or conducted virtually. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.

After you have delivered your presentation, work into Section 1 of your Project Portfolio to develop an email to staff – more instructions are provided in your portfolio. Submit to your assessor.

Influence, support and provide resources for a team: investigating workplace issues

Assume that it is six months later and the expansion into Brisbane and the Sunshine Coast has proved to be highly successful. However, issues are arising with workplace fatigue. At a staff meeting, it was identified that some of the staff are working very long hours during the week and are also working at weekends.

Staff are complaining of stress and fatigue. The long hours are as a result of the numerous projects that the company currently has. Many staff are also travelling extensively because of the interstate expansion.

The company’s safe working guidelines are as follow:

No one should work more than 8 hours in a day.

There should be at least 10 hours’ continuous break per 24-hour period.

A lunch break of at least 30 minutes should be taken during the working day.

Individuals should be aware of the hours worked and ensure they are aware of the risks.

Staff time sheets for September show the following:

Human Resources Manager: shows 180 hours worked over a 4-week period (M to F). Break of at least 30 minutes taken each day.

Marketing Manager: shows 190 hours worked over a 4-week period. Shows no lunch breaks taken.

Operations Manager: shows 14.5 hours worked during three days of the month of September. Lunch breaks taken intermittently.

Administration Officer: 152 hours plus lunch breaks of 30 minutes taken.

Your Operations Manager has asked you to investigate this issue, conduct research into fatigue management and then communicate the finding to staff as a first step in addressing this issue.

Develop a short report (at least a page long) for the staff that includes:

An analysis of the data to show that staff have not been meeting the safe working guidelines.

Health and safety implications of fatigue including:

Problems associated with fatigue

Signs of fatigue

Risks associated with fatigue and procedures for managing the risk of fatigue.

Proposed strategies for managing fatigue

To conduct your research, you should identify relevant sources of information on this topic and include the sources of information that you have used in your report.

Work into the fatigue management report section of Section 2 of your Project Portfolio to structure your response.

Submit to your assessor.

Influence, support and provide resources for first individual

	Assume that the company now wants to develop a short media release about Boutique Build’s expansion into the Brisbane and Sunshine Coast market. The intent of the release is to attract interest in the company and to provide a brief summary of the company and its operations. You are also going to use this project to provide leadership and support to the Marketing Manager, Jane Smith, who will be responsible for writing the media release under your direction. The media release is to be released to the local press in Brisbane and the Sunshine Coast.
	Prepare to meet with the Marketing Manager. Research some guidelines for developing engaging media releases that will promote a positive image. Prepare some information for Jane from the strategic plan and the presentation you developed earlier. The guidelines for the media release are: No more than one page (400 words) Should include a date, as well as contact details for future – you as the Director and CEO Needs to be engaging and convey a positive image of the organisation.
	Meet with Jane (who will be roll played by your assessor) to brief her on the requirements for the media release. During the meeting, you will be required to demonstrate interpersonal skills and build trust and confidence in Jane as part of your team. This meeting will last approximately 20 minutes. To do this you will need to demonstrate: Your ability to clearly and confidently present information and delegate tasks Your ability to encourage questions from the individual Your ability to use active listening to confirm information and ideas. Your flexibility and adaptability to embrace the marketing manager’s ideas through your positive response to suggestions Your ability to be a positive role model to Jane as a valued member of your team Your ability to empower Jane to be innovative and take responsibility for developing the media release and to feel assured of your trust and confidence in her.
	Jane has sent you her media release for review. It has been worked on by her and her new marketing interns David and Bella. Compose an email to the marketing manager and her new team of interns congratulating them on a job well done. Make sure your email sets the tone that you have trust and confidence in their abilities and that demonstrates support for their team and an open-door policy. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. Submit this as an attachment in Section 3 of your Project Portfolio.

Work goals and professional development

Choose a company that you would be interested in working for, as well as a job role within that company. The role you choose should be at a managerial level, such as a Marketing Manager or Human Resources Manager.

Research and access information relating to the company, including the company’s web site and a position description for the role that you are interested in within the company. Your assessor can provide you with assistance in identifying this information if you are having difficulty accessing such information.

Review the company’s website and the position description for the role you have chosen. For the position that you have identified, consider what your work goals and plans for 12 months would be if you were in that position. Note down at least five work goals for the job role. Your goals must be SMART goals and must address both personal work goals, as well as overall work goals for the roles based on the position requirements.

Work into your project portfolio in Section 3 and answer all of the questions in the section: Work goals and plans.

Research and review at least four professional development opportunities that would be relevant to the role that you have chosen and that relate to the work goals you have identified in the Work Goals and Plans section.

Use the Professional Development Plan Template in Section 3 of your Project Portfolio to guide you with your response to this activity.

Assume that the organisation allocates a budget of $1,500 per year per staff member for professional development, so your decisions on professional development opportunities should be based on this. Also identify at least three free professional development opportunities that can be completed easily on your own or with some of your class members, for example, participating in webinars or engaging on Linked In forums, watching TED Talks together or some other suitable activities. You will be required to participate in these opportunities and provide a report on it.

Complete the professional development plan with the details of at least four professional development/networking opportunities that could be attended by someone in this job role over the next 12 months.

You are be required to include a brief description of each professional development opportunity, costs and location and date/s as applicable.

Work into your project portfolio in Section 3 and answer all of the questions in the section: Professional development plan.

Participate in the three professional development opportunities you identified above. This will have to occur over a period of time so you will need to discuss with your assessor a timeline to complete the activities and when the due date will be.

Complete all sections of the Professional Development Report Templates in Section 3 of your Project Portfolio to guide you with your response to this activity.

Each question in the report should be answered in approximately one paragraph.

Influence, support and provide resources for second individual

	Imagine that it is one year later, and Boutique Build has expanded into the Brisbane and Sunshine Coast market as planned. As the Operations Manager, you are responsible for a number of staff who travel regularly from Sydney to Brisbane and the Sunshine Coast as part of their role. It has come to your attention recently that one of the staff members, Aniko, has been accruing frequent flyer points from business travel and using these points for their own personal travel. You are unsure if this is allowed or not and so decide to investigate the situation.
	Review the company’s code of ethics to identify current values and standards and to identify whether it addresses the issues of accruing frequent flyer points. Identify and review the codes of ethics and other documents from at least three other companies on how they manage the issue of staff use of frequent flyer points. Develop a memo for the CEO that makes a recommendation on whether the practice of accumulating frequent flyer points for personal use should be allowed. Attach this memo to Section 3 of your Project Portfolio.
	Update the Code of Ethics. Write an updated version of the company’s Code of Ethics based on your investigation and the response given to you by your CEO. Attach it to Section 3 of your Project Portfolio.
	Meet with Aniko (who will be roll played by your assessor) to discuss the new Code of Ethics with her personally, and help her to see that she is unable to continue on with her current practice. During the meeting, you will be required to demonstrate interpersonal skills and build trust and confidence in Aniko as part of your team. This meeting will last approximately 20 minutes. To do this you will need to demonstrate: Your ability to clearly and confidently present information Your ability to encourage questions from the individual Your ability to use active listening to confirm information and ideas. Your flexibility and adaptability to help her see that she is not being disciplined but that the policy is changing and she needs to adhere to the new code of ethics requirements for future travel Your ability to be a positive role model to Aniko as a valued member of your team Your ability to empower Aniko and to help her feel assured of your trust and confidence in her.
	Send an email to all staff The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style and demonstrate positive leadership and role modelling. It should include a summary of the company’s position on this issue, as well as clear directions for staff with regard to the use of frequent flyer points. Ensure that you use clear and concise language so that all staff can understand the company’s position. Attach your email to Section 3 of your Project Portfolio.
	Submit Section 3 of your Project Portfolio to your assessor for marking.

Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary.

Submit to your assessor for marking.