VET STUDENT ASSESSMENT COVER SHEET - Australia Assignments

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☐ I have correctly referenced all resources and reference texts throughout these assessment tasks.

Course	ICT60220 – Advanced Diploma of Information Technology
Unit	BSBTWK502 – Manage team effectiveness
Trainer/Assessors Name
Student Name
Student ID number

I acknowledge that my assessment documents will be reviewed as part of the assessment validation and moderation process and/or during auditing. I understand, if during a regulatory audit my assessment is deemed to be unsatisfactory, I will be requested to resit/resubmit. If this request to be reassessed is ignored, QIBA can revoke the qualification.

Student signature:

Date:

Introduction

The assessment tasks for BSBTWK502 Manage team effectiveness are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBTWK502 Manage team effectiveness describes the performance outcomes, skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

For you to be assessed as competent, you must successfully complete two assessment tasks:

Assessment Task 1: Knowledge questions – You must answer all questions correctly.

Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.

Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit.

Assessment information

Ensure that you:

review the advice to students regarding answering knowledge questions in the Business Works Student User Guide

comply with the due date for assessment which your assessor will provide. This date is also set up in QIBA’s LMS

adhere with QIBA’s submission guidelines – submit to LMS by the cut-off date and time provided.

submit a completed and signed assessment cover sheet with your work

include your name, unit code and assessment name, in the filename of all documents submitted to LMS. Example – Suraj Thapa_BSBTWK502_AT1

answer all questions completely and correctly

submit work which is original and, where necessary, properly referenced

this task should be completed on the templates provided by QIBA

avoid sharing your answers with other students

Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.

Note that the following guidance is the minimum level of response required.

Analyse: when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.

Compare: when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.

Contrast: when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.

Describe: when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.

Discuss: when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.

Evaluate: when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine: when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.

Explain: when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify: when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.

List: when a question asks you to list something, this means that you are asked to briefly state information in a list format.

Outline: when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.

Summarise: when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.

Questions

Provide answers to all of the questions below (students please enter your answers in blue text on this document):

Outline two benefits of good group dynamics on a team’s performance.

Provide examples of three causes of poor group dynamics.

Explain why a team would need a team performance plan.

Complete the table below to show how a performance plan can help overcome the following scenarios:

The team is needs to complete a project by a certain deadline.
The team members do not understand the reason for undertaking the project or their own involvement in it.
The team members are a diverse group and have many different outcomes in mind. They are struggling to organise themselves as a team.

Provide at least two examples of formal and informal communications in the workplace, by completing the table below:

Formal
Informal

In light of the Covid-19 pandemic and employees working from remote locations, provide examples of two tools or techniques for creating collaboration between team members.

Team leaders need to develop strategies to ensure that their team members have input into planning, decision making and operational aspects of work. Describe at least three strategies that can be used to accomplish this.

Explain how to give constructive feedback to a team member.

Explain what is meant by reaching consensus in a team.

Describe two strategies for reaching consensus in a team.

Outline two ways that issues can be identified by team members.

Describe three strategies a team leader can use to help resolve conflict in a team.

Discuss three strategies for preventing social loafing in groups

Explain why is it important to have an effective dispute resolution process?

Identify the benefits of resolving conflicts at workplace.

Assessment Task 1: Assessor Checklist

Student’s name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following?	Completed successfully?		Comments
	Yes	No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Question 13
Question 14
Question 15
Task outcome:	Satisfactory			Not satisfactory
Assessor signature:
Assessor name:
Date:

Assessment Task 2: Project Portfolio

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.

You will need access to:

a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access

your learning resources and other information for reference

Project Portfolio template

BSBTWK502 Simulation Pack.

Assessment information

Ensure that you:

review the advice to students regarding answering knowledge questions in the Business Works Student User Guide

comply with the due date for assessment which your assessor will provide. This date is also set up in QIBA’s LMS

adhere with QIBA’s submission guidelines – submit to LMS by the cut-off date and time provided.

submit a completed and signed assessment cover sheet with your work

include your name, unit code and assessment name, in the filename of all documents submitted to LMS. Example – Suraj Thapa_BSBTWK502_AT2

answer all questions completely and correctly

submit work which is original and, where necessary, properly referenced

this task should be completed on the templates provided by QIBA

avoid sharing your answers with other students

Activities

Complete the following activities:

Carefully read the following:

This project is about leading teams in the workplace and actively engaging with the management of the organisation. You need to demonstrate that you can manage the effectiveness of at least one work team.

You can do this based on the assumption that you are the team leader or manager of a team within the case study business provided in the Simulation Pack for this unit or a business that you work for, if applicable. It’s important that this business has organisational objectives already developed. Speak to your assessor to get approval if you want to base this on your own business.

If you choose the case study business, you may select any of the teams that form part of the organisation to base your project on. You may assume the role of manager. If it is your own business, then you may choose any team that forms part of your workplace and in which you are involved.

Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, basing your project on real relationships with classmates or work colleagues will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way!

You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 5 of your Project Portfolio.

Establish a team

Make sure you are familiar with the business you are basing this assessment on and have read through the necessary background information, policies and procedures that apply. For the case study business, this is all of the documents included in the Simulation Pack. If it’s your own business or a business where you are working or are familiar with, it’s important at this step that you have your business or case study approved by your assessor.

If you are using a real business, you will use your current team members to base this project on. If using the case study in a classroom or online situation, choose a group of at least three students who will act as your work team throughout the project. Open the Simulation pack, read through the case study and select the team you would like to base your assessment on.

Work through Section 1 of your Project Portfolio. As part of this step, you will need to:

Specify your work team, or specify which team your group chose if you’re using the case study.

Outline the roles of each member of the team. If you are using the case study, each of you will have a turn to be the manager.

State the purpose of the team

Establish team objectives

In a group round-table style discussion with your team and at least one stakeholder present, outline all the tasks the team must do to accomplish the expected outcomes.

The discussion should last for at least 15 minutes, but not more than 30 minutes. If you are using the case study, your assessor will assume the role of stakeholder. If you are basing the project on your workplace, the stakeholder might be a line manager or any member of senior management.

Ensure that each team member has a turn to participate in planning the tasks, share what they expect outcomes will be and decide as a team how performance will be measured.

As a team, making sure consensus is reached:

create a list of tasks to be undertaken

allocate the tasks to the team members based on their strengths and abilities

set the start and end date for each activity

set the KPIs for each team member

Write a Performance Plan

Use the Internet to research an example of a Performance Plan. Use the information you recorded in your Project Portfolio during the previous activities to write your own Team Performance Plan provided at the end of section 1 in project portfolio. The written plan should include:

The team vision or a team purpose statement

Main tasks and responsibilities of each team member

Performance measures/ Key Performance Indicators (KPIs)

Start and end date for each activity

Complete Section 1 of your Project Portfolio and submit to your assessor.

Facilitate team cohesion

Assume some weeks have passed and the team have implemented their Performance Plan and are working on their tasks. It has come to your attention that the team is not working cohesively and that they are not sharing information and are duplicating work.

In order to support your team in achieving their performance outcomes, you will provide coaching on team cohesion and collaboration. This will be a 10-minute session and you may use slides, visual aids or video clips in your coaching session.

If you are basing this on the case study, everyone in your group will have a turn to be the manager and present their coaching to the rest of the group. If this is your own workplace, this will be the members of your own team that you are providing coaching for.

The assessor will advise you of the date and time of your team meeting so that you can prepare in advance.

Use your Project Portfolio to outline the main points and attach your slides or links to the videos you use.

This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.

Complete Section 2 of your Project Portfolio and submit to your assessor via QIBA’s LMS/Moodle.

Develop or modify policies and procedures

Despite your efforts to support your team through coaching, the team is still struggling to work cohesively. One of the issues the team identified is that one of the team members are not performing their tasks and is using the Internet for personal reasons during work hours. This is creating conflict within the team.

You will address this concern by developing a policy for Internet usage.

Use the Policy and Procedures Template provided for you in the Simulation Pack to create an Internet Usage Policy within the context of the business you are basing your assessment on.

Attach your Internet Usage Policy to your Project Portfolio to Section 2 of your portfolio.

Facilitate teamwork

Assume three months have gone by. Have a meeting and allow each team member to provide a 5–10-minute update on how their tasks are going.

Take turns to assume the role as manager and do the following:

give feedback to team members on team effort and contributions

encourage team members to take responsibility for team activities

help to identifying work performance problems by addressing each of the issues, concerns and problems identified by team members

help to resolve issues using your own problem-solving skills

Your assessor will be looking to see that you can:

provide feedback to encourage, value and reward others

model desired behaviour and practices

encourage and foster shared understanding of purpose, roles and responsibilities

Adapt personal communication style to build positive working relationships

As a team, brainstorm ways to address issues, concerns and problems identified by team members. Outline a process for addressing these concerns by deciding where and how concerns should be raised and who should be involved.

Use your Project Portfolio to record this information.

Complete Section 2 of your Project Portfolio and submit to your assessor via QIBA’s LMS/Moodle.

Communicating with line management

Develop a draft email to your line manager to address the main issue raised by team members, namely that the team is still struggling to collaborate and share information.

Outline the issue

Propose a solution

Attach this draft email to Section 3 of your Portfolio.

Assume that your line manager has responded to your email and would like you to communicate the following information to the team:

Line management would like the team to start using a new software application to help the team collaborate. You have approval to purchase a subscription to a collaboration tool such as Dropbox, OneDrive or any tool that suits the context, and to implement it.

Develop a draft mail to the team to explain the decision and provide the team with details about the change including when it will be implemented.

Attach this draft email to Section 3 of your Portfolio.

Liaise with stakeholders

Schedule a meeting with the relevant stakeholders and prepare a short presentation using your choice of software or application e.g., PowerPoint, Keynote, etc. The meeting should last for at least 15 minutes each and no more than 30 minutes.

If you are using the case study, your assessor will assume the role of stakeholder..

Your presentation should contain an overview of how the project is going.

Your assessor will be looking to see that you can:

establishing open communication processes with diverse stakeholders

Address unresolved issues, concerns and problems raised by stakeholders

demonstrate effective communication skills including:

Speaking clearly and concisely

Using non-verbal communication to assist with understanding

Asking questions to identify required information

Responding to questions as required

Using active listening techniques to confirm understanding.

Ask for feedback from relevant stakeholders and take notes. Transfer this information to Section 3 of your Project Portfolio.

Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary.

Submit to your assessor for marking via QIBA’s LMS/Moodle.

Assessment Task 2: Assessor Checklist

Student’s name:
Did the student:	Completed successfully?		Comments
Did the student:	Yes	No
Establish a team performance plan by: Identifying the team purpose, roles, and responsibilities according to both the organisational and task objectives Developing performance plans with expected outcomes, KPIs and goals for their team Supporting team members to meet their KPIs and goals?
Develop and facilitate team cohesion by: Developing strategies for team members to have input into planning, decision making and being involved in achieving team tasks Developing or modifying policies and procedures for promoting team member accountability for personal work and team tasks Providing feedback to team members on their team effort and contributions Developing processes for identifying and addressing issues, concerns and problems identified by team members?
Support the team to meet expected performance outcomes including providing formal and informal learning opportunities as needed?

Facilitate teamwork by: Encouraging team members to participate in and to take responsibility for team activities Supporting the team in identifying and resolving work performance problems Promoting work team collaboration through individual behaviour?
Provide feedback to encourage, value and reward their team members?
Model desired behaviour and practices during interactions with their team?
Encourage and foster shared understanding of purpose, roles and responsibilities?
Liaise with stakeholders by: Establishing and maintaining open communication processes with relevant stakeholders Communicating information from line management to the team Communicating and follow-up unresolved issues, concerns and problems raised by team members with line management Addressing unresolved issues, concerns and problems raised by stakeholders?
Manage the effectiveness of at least one work team?
Communicate effectively with a range of stakeholders about team performance plans and team performance?

Task outcome:	Satisfactory	Not satisfactory
Assessor signature:
Assessor name:
Date:

Final results record

Course Name:	ICT60220 Advanced Diploma of Information Technology
Unit:	BSBTWK502 Manage team effectiveness
Student name:
Assessor name:
Date

Final assessment results

Task	Type	Result
Task	Type	Satisfactory	Unsatisfactory	Did not submit
Assessment Task 1	Knowledge questions	S	U	DNS
Assessment Task 2	Project Portfolio	S	U	DNS
Overall unit results		C	NYC

Assessor Feedback

My performance in this unit has been discussed and explained to me.

I would like to appeal this assessment decision.

Student signature: Date:

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor signature: Date: