Foundation skills - Australia Assignments

ICTICT612 Develop contracts and manage contract performance Assessment Mapping
ICT60220 Advanced Diploma of Information Technology
QIBA Pty Ltd | RTO Code: 5304 | AM | QV1.1 | © 2021 RTO Works Page 1
ICTICT612 Develop contracts and manage contract
performance
Application
This unit describes the skills and knowledge required to negotiate and document contractual
arrangements between clients and vendors and to monitor and manage performance against agreed
contractual obligations.
The unit applies to those in senior Information and Communications Technology (ICT) management roles
who are required to contract both staff and suppliers.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria

Element	Performance criteria	Assessed in
1 Establish contract 1.1 Determine and document boundaries of the contract according to organisational requirements 1.2 Determine and document contract requirements according to organisational requirements 1.3 Determine and document required performance criteria 1.4 Obtain client and vendor feedback to clarify problems	AT2.2 Portfolio Section 1
AT2.2 Portfolio Section 1
AT2.2 Portfolio Section 1
AT2.3 Portfolio Section 2
2 Monitor performance and facilitate negotiations 2.1 Confirm implementation of contractual obligations 2.2 Confirm and document performance against required performance criteria and contractual obligations 2.3 Facilitate negotiations to resolve problems and misunderstandings	AT2.4 Portfolio Section 3
AT2.4 Portfolio Section 3
AT2.4 Portfolio Section 3
3 Conclude performance outcomes and recommendations 3.1 Determine and document organisational alignment to documented performance 3.2 Determine and document unsatisfactory performance	AT2.4 Portfolio Section 3
AT2.4 Portfolio Section 3

Element	Performance criteria	Assessed in
AT2.4 Portfolio Section 3
AT2.4 Portfolio Section 3

3.3 Determine and document recommendations
for contractual variations
3.4 Submit document to required personnel and
seek and respond to feedback

Foundation skills
This section describes those language, literacy, numeracy and employment skills that are essential to
performance but not explicit in the performance criteria.

Skills	Description	Assessed in
Numeracy	• Draws from a range of mathematical and financial calculations to determine and monitor contractual milestones, costs and budgetary constraints	AT2.3 Portfolio Section 1
Oral communication	• Demonstrates use of listening and probing and open questioning techniques to elicit the views and opinions of others and obtain information and feedback	AT2.3 Portfolio Section 2
Reading	• Analyses a variety of organisational documentation, vendor and client information, technical specifications and financial data	AT2.2 Portfolio Section 1
Writing	• Integrates information and requirements from a number of sources using correct spelling and grammar, specialised and cohesive language and formal contract documentation structures	AT2.2,3,4 Portfolio Section 1,2,3
Teamwork	• Demonstrates active identification of the requirements of important communication exchanges, selecting appropriate channels, format, tone and content to suit purpose and audience	AT2.2 Portfolio Section 1
Planning and organising	• Develops plans to manage relatively complex, non-routine tasks with an awareness of how they may contribute to longer term operational and strategic goals	AT2.2 Portfolio Section 1
Problem solving	• Demonstrates an understanding of context to identify anomalies and subtle deviations to	AT2.2,3,4

Skills	Description	Assessed in
normal expectations, focussing attention on critical issues and variables and filtering out peripheral issues	Portfolio Section 1,2,3
Technology	• Recognises and identifies strategic and operational potential of digital trends to achieve work goals, enhance work processes, create opportunities and reduce risks	AT2.2,3,4 Portfolio Section 1,2,3

Performance evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:	Assessed in
• negotiate and formulate at least one contract.	AT2.2,3,4 Portfolio Section 1,2,3
In the course of the above, the candidate must:
• document processes and outcomes	AT2.4 Portfolio Section 3
• monitor performance outcomes.	AT2.4 Portfolio Section 3

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Knowledge evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:	Assessed in
• industry standard analysis and planning approaches to technical problems and management requirements including: o organisational values	AT1.1
o purpose in context of formulating contracts	AT1.1
• methods for evaluating and forecasting vendor and technology trends	AT1.2

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:	Assessed in
• contracting requirements related to Information and Communications Technology (ICT)	AT1.3
• methods of purchasing ICT equipment and services, such as negotiating extensive organisational support contracts	AT1.4
• industry standards in relation to service and product agreements.	AT1.5

Assessment conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry. This includes access to:	Assessed in
• organisational policies and procedures	AT2
• industry standard service and product agreements	AT2
• detailed information relating to business strategic plan and objectives.	AT2

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and
training legislation, frameworks and/or standards.