Develop contracts - Australia Assignments

ICTICT612 Develop contracts and manage contract performance Trainer Guide Mapping
ICT60220 Advanced Diploma of Information Technology
QIBA Pty Ltd | RTO Code: 5304 | TGM | QV1.1 | © 2021 RTO Works Page 1
ICTICT612 Develop contracts and manage contract
performance
Application
This unit describes the skills and knowledge required to negotiate and document contractual
arrangements between clients and vendors and to monitor and manage performance against agreed
contractual obligations.
The unit applies to those in senior Information and Communications Technology (ICT) management roles
who are required to contract both staff and suppliers.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria

Element	Performance criteria	Covered in
1 Establish contract 1.1 Determine and document boundaries of the contract according to organisational requirements 1.2 Determine and document contract requirements according to organisational requirements 1.3 Determine and document required performance criteria 1.4 Obtain client and vendor feedback to clarify problems	T1
T1
T1
T1
2 Monitor performance and facilitate negotiations 2.1 Confirm implementation of contractual obligations 2.2 Confirm and document performance against required performance criteria and contractual obligations 2.3 Facilitate negotiations to resolve problems and misunderstandings	T2
T2
T2
3 Conclude performance outcomes and recommendations 3.1 Determine and document organisational alignment to documented performance 3.2 Determine and document unsatisfactory performance 3.3 Determine and document recommendations for contractual variations	T3
T3
T3

Element	Performance criteria	Covered in
T3

3.4 Submit document to required personnel and
seek and respond to feedback

Foundation skills
This section describes those language, literacy, numeracy and employment skills that are essential to
performance but not explicit in the performance criteria.

Skills	Description	Covered in
Numeracy	• Draws from a range of mathematical and financial calculations to determine and monitor contractual milestones, costs and budgetary constraints	T2
Oral communication	• Demonstrates use of listening and probing and open questioning techniques to elicit the views and opinions of others and obtain information and feedback	T2
Reading	• Analyses a variety of organisational documentation, vendor and client information, technical specifications and financial data	T1 T2 T3
Writing	• Integrates information and requirements from a number of sources using correct spelling and grammar, specialised and cohesive language and formal contract documentation structures	T1 T2 T3
Teamwork	• Demonstrates active identification of the requirements of important communication exchanges, selecting appropriate channels, format, tone and content to suit purpose and audience	T1 T2 T3
Planning and organising	• Develops plans to manage relatively complex, non-routine tasks with an awareness of how they may contribute to longer term operational and strategic goals	T2
Problem solving	• Demonstrates an understanding of context to identify anomalies and subtle deviations to normal expectations, focussing attention on critical issues and variables and filtering out peripheral issues	T2

Skills	Description	Covered in
Technology	• Recognises and identifies strategic and operational potential of digital trends to achieve work goals, enhance work processes, create opportunities and reduce risks	T1 T2 T3

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:	Covered in
• negotiate and formulate at least one contract.	T1 T2 T3
In the course of the above, the candidate must:
• document processes and outcomes	T1 T2 T3
• monitor performance outcomes.	T1 T2 T3

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Knowledge evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:	Covered in
• industry standard analysis and planning approaches to technical problems and management requirements including: o organisational values	T1
o purpose in context of formulating contracts	T1
• methods for evaluating and forecasting vendor and technology trends	T1
• contracting requirements related to Information and Communications Technology (ICT)	T1
• methods of purchasing ICT equipment and services, such as negotiating extensive organisational support contracts	T1, T2
• industry standards in relation to service and product agreements.	T1

Assessment conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry. This includes access to:	Assessed in
• organisational policies and procedures

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry. This includes access to:	Assessed in
• industry standard service and product agreements
• detailed information relating to business strategic plan and objectives.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and
training legislation, frameworks and/or standards.