Develop contracts and manage contract performance

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ICTICT612 Develop contracts and manage
contract performance
Release: 1
ICTICT612 Develop contracts and manage contract performance Date this document was generated: 19 October 2020
Approved Page 2 of 4
© Commonwealth of Australia, 2020 PwC’s Skills for Australia
ICTICT612 Develop contracts and manage contract performance
Modification History

Release Comments
Release
1		 This version first released with ICT Information and Communications Technology
Training Package Version 6.0.

Application
This unit describes the skills and knowledge required to negotiate and document contractual
arrangements between clients and vendors and to monitor and manage performance against
agreed contractual obligations.
The unit applies to those in senior Information and Communications Technology (ICT)
management roles who are required to contract both staff and suppliers.
No licensing, legislative or certification requirements apply to this unit at the time of
publication.
Unit Sector
General ICT
Elements and Performance Criteria

ELEMENT PERFORMANCE CRITERIA
Elements describe the essential
outcomes.		 Performance criteria describe the performance needed
to demonstrate achievement of the element.
1. Establish contract 1.1 Determine and document boundaries of the contract
according to organisational requirements
1.2 Determine and document contract requirements
according to organisational requirements
1.3 Determine and document required performance
criteria
1.4 Obtain client and vendor feedback to clarify
problems
2.Monitor performance and
facilitate negotiations		 2.1 Confirm implementation of contractual obligations
2.2 Confirm and document performance against
required performance criteria and contractual
obligations

ICTICT612 Develop contracts and manage contract performance Date this document was generated: 19 October 2020
Approved Page 3 of 4
© Commonwealth of Australia, 2020 PwC’s Skills for Australia

ELEMENT PERFORMANCE CRITERIA
2.3 Facilitate negotiations to resolve problems and
misunderstandings
3. Conclude performance outcomes
and recommendations		 3.1 Determine and document organisational alignment
to documented performance
3.2 Determine and document unsatisfactory
performance
3.3 Determine and document recommendations for
contractual variations
3.4 Submit document to required personnel and seek
and respond to feedback

Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are
essential to performance but not explicit in the performance criteria.

Skill Description
Numeracy Draws from a range of mathematical and financial calculations to
determine and monitor contractual milestones, costs and
budgetary constraints
Oral communication Demonstrates use of listening and probing and open questioning
techniques to elicit the views and opinions of others and obtain
information and feedback
Reading Analyses a variety of organisational documentation, vendor and
client information, technical specifications and financial data
Writing Integrates information and requirements from a number of
sources using correct spelling and grammar, specialised and
cohesive language and formal contract documentation structures
Teamwork Demonstrates active identification of the requirements of
important communication exchanges, selecting appropriate
channels, format, tone and content to suit purpose and audience
Planning and
organising		 Develops plans to manage relatively complex, non-routine tasks
with an awareness of how they may contribute to longer term
operational and strategic goals
Problem solving Demonstrates an understanding of context to identify anomalies
and subtle deviations to normal expectations, focussing attention
on critical issues and variables and filtering out peripheral issues
Technology Recognises and identifies strategic and operational potential of
digital trends to achieve work goals, enhance work processes,
create opportunities and reduce risks

ICTICT612 Develop contracts and manage contract performance Date this document was generated: 19 October 2020
Approved Page 4 of 4
© Commonwealth of Australia, 2020 PwC’s Skills for Australia
Unit Mapping Information
Supersedes and is equivalent to ICTICT602 Develop contracts and manage contracted
performance.
Links
Companion Volume Implementation Guide is found on VETNet –
https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2