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STUDENT
ASSESSMENT TASKS

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Develop contracts and manage contracted performance

ICTICT612 Develop contracts and manage contracted performance

CONTENTS

VET STUDENT ASSESSMENT COVER SHEET

Student declaration

This declaration must be filled out by the student and submitted with all assessment responses.

☐ I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

☐ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process documented in the QIBA VET Student Plagiarism and Cheating Policy.

☐ I have correctly referenced all resources and reference texts throughout these assessment tasks.

Course	ICT60220 – Advanced Diploma of Information Technology
Unit	ICTICT612 – Develop contracts and manage contract performance
Trainer/Assessors name
Student name
Student ID number

I acknowledge that my assessment documents will be reviewed as part of the assessment validation and moderation process and/or during auditing. I understand, if during a regulatory audit my assessment is deemed to be unsatisfactory, I will be requested to resit/resubmit. If this request to be reassessed is ignored, QIBA can revoke the qualification.

Student signature:

Date:

Introduction

The assessment tasks for ICTICT612 Develop contracts and manage contracted performance are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the IT Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment for this unit

ICTICT612 Develop contracts and manage contracted performance describes the skills and knowledge required to negotiate and document contractual arrangements between clients and vendors and to monitor and manage performance against agreed contractual obligations.

For you to be assessed as competent, you must successfully complete two assessment tasks:

Assessment Task 1: Knowledge questions – You must answer all questions correctly.

Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.

Assessment Task 1: Knowledge Questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit.

Assessment information  Ensure that you:  review the advice to students regarding answering knowledge questions in the IT Works Student User Guide  comply with the due date for assessment which your assessor will provide. This date is also set up in QIBA’s LMS  adhere with QIBA’s submission guidelines – submit to LMS by the cut-off date and time provided.  include your name, unit code and assessment name, in the filename of all documents submitted to LMS. Example – John_ICTICT612_AT1  answer all questions completely and correctly   submit work which is original and, where necessary, properly referenced  submit a completed and signed assessment cover sheet with your work  this task should be completed on the templates provided by QIBA  avoid sharing your answers with other students

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Assessment information Information about how you should complete this assessment can be found in Appendix A of the IT Works Student User Guide. Refer to the appendix for information on: where this task should be completed the maximum time allowed for completing this assessment task whether or not this task is open-book. Note: Students should complete and sign the assessment cover sheet within the assessment templates. A separate template is also provided in QIBA’s LMS should the student need to submit additional assessment items.

Written answer question guidance 

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected. 

Note that the following guidance is the minimum level of response required. 

Analyse – when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long. 

Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long. 

Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long. 

Discuss – when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long. 

Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long. 

Evaluate – when a question asks you to evaluate something, you should put forward 

arguments for and against something. Generally, you are expected to write a response one or two paragraphs long. 

Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long. 

Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long. 

Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long. 

List – when a question asks you to list something, this means that you are asked to briefly state information in a list format. 

Outline – when a question asks you to outline something, this means giving only the main points, generally, you are expected to write a response a few sentences long. 

Summarise – when a question asks you to summarise something, this means (like “outline”) 

only giving the main points. Generally, you are expected to write a response a few sentences 

long. 

 

Questions

Provide answers (in blue font in this template provided) to all of the questions below:

Describe a typical industry standard analysis and planning approach to technical problems and management requirements and that takes into account organisation values and formulating contracts.

Outline two methods that can be used for evaluating and forecasting vendor and technology trends.

Identify three typical contracting requirements for ICT products or services.

Describe a typical process for purchasing ICT equipment and services.

Describe methods that could be used for negotiating extensive organisational support contracts as parts of purchasing ICT equipment and services associated with a contract.

Identify two industry standards in relation to service and product agreements.

Assessment Task 1: Assessor Checklist

Student’s name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following?	Completed successfully?			Comments
	Yes	No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Task outcome:	Satisfactory				Not satisfactory
Assessor signature:
Assessor name:
Date:

Assessment Task 2: Project Portfolio

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.

You will need access to:

a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access

your learning resources and other information for reference

your ICT Simulation Pack or their workplace’s policies and procedures, contract templates and business plan including key information about the business’ strategy and objectives.

Project Portfolio template.

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Assessment information

Ensure that you: review the advice to students regarding responding to written tasks in the IT Works Student User Guide comply with the due date for assessment which your assessor will provide. This date is also set up in QIBA’s LMS adhere with QIBA’s submission guidelines – submit to LMS by the cut-off date and time provided include your name, unit code and assessment name, in the filename of all documents submitted to LMS Example – “John_ICTICT612_Project Portfolio” answer all questions completely and correctly submit work which is original and, where necessary, properly referenced submit a completed and signed assessment cover sheet with your work this task should be completed on the templates provided in the project portfolio by QIBA avoid sharing your answers with other students

Activities

Complete the following activities:

Carefully read the following:

This project requires you to negotiate and document contractual arrangements between clients and vendors and then to monitor performance as per the contract developed. This project can be based on the case study businesses in the ICT simulation pack or you may like to base this on your own business, or a business you are currently working for or are familiar with. It is important that this business has clients and vendors that you can work with to negotiate contracts for, plus you will need to be able to access the workplace’s business plan, policies and procedures relevant to contracting and service level agreement templates. Speak to your assessor to get approval if you want to base this on your own business or one you work for. You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.

Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, basing your project on real relationships with classmates or work colleagues will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way!

Planning

Make sure you are familiar with the business you are basing this assessment on and have read through the necessary background information and policies and procedures. For the case study business, this is all of the documents included in the ICT simulation pack. If it’s your own business or a business where you are working or are familiar with, it’s important at this step that you have your business or case study approved by your assessor. Complete Page 4 of your Project Portfolio for this unit. Read through the requirements of Section 1, 2 and 3 of your Project Portfolio which include detailed guidance relevant to all the assessment activities.

Contract establishment

This assessment requires you to negotiate and develop a contract. You will need to follow processes for developing and negotiating contract requirements, understand the needs of the client and contract requirements and then document the contract. If you are completing this assessment for the case study business, you are to review the information in the ICTICT612 Simulation Pack. If you are completing this for your own business, or a business you are currently working for or are familiar with, you will need to select a client to negotiate and develop a contract for and follow your workplace’s procedure for developing and negotiating contracts. The client can be an internal or external client.

Complete Section 1 of your Project Portfolio. Submit your Portfolio to your assessor.

Round table discussion

	In a group round-table style discussion with a student group of approximately four or five, you will present the contract you have developed. Other students in your group will be there in the role of the client and vendor and will provide feedback on the contract you have developed to clarify any problems with it. Each person in your group will present their contract and so you will also need to provide feedback to them on their contract. Each person will have a turn of approximately 10 minutes per person. If you are completing this task based on your own business, you may present your contract to your client and relevant vendor/s at work. Make notes on the feedback you receive and document this in your Portfolio – Section 2. You will also update your contract based on this feedback. Your assessor will also be looking to see that you can: demonstrate effective communication skills including: Speaking clearly and concisely Using non-verbal communication to assist with understanding Asking questions to identify required information Responding to questions as required Using active listening techniques to confirm understanding
i	This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.
	Complete Section 2 of your Project Portfolio. Submit your Portfolio to your assessor.

Monitor contract performance, document outcomes and make recommendations

		If you are using the case study business you are to complete this activity. If you are using your own business, you may report on progress of the contract. If this is not possible, you may also complete this same activity below. Review the detailed questions in the Portfolio to complete the activity. Assume it is one month later and the following information has been received regarding contract progress: Client – Operations Manager I am concerned with the delays with this project. The timelines agreed were that the equipment would arrive within one month of the contract being signed. The vendor has informed us that there is a delay of 3 weeks. This is particularly troubling as a window of 1 month was given to get the equipment installed (during the Christmas holidays) and to make sure it’s all up and running in time for the new year. This was also to ensure that there was minimal disruption to everyone. I’m also unhappy with the rather poor attitude our vendor displayed when I was speaking to them about these issues. Vendor I am sorry to inform you that there is a delay with the arrival of the equipment. This is partly due to the fact that our invoice was paid 2 weeks late. It is also due to factors beyond our control as due to COVID-19 sourcing equipment and having timelines met has been challenging. Owing to these factors, there will be a delay of 3 weeks. I have communicated these issues clearly but your Operations Manager was quite aggressive when I was trying to explain issues.
	Complete Section 3 of your Project Portfolio and submit it to your assessor. Your assessor will provide feedback on the contract variations you suggest which you must respond to.

Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Submit to your assessor for marking via QIBA’s LMS/Moodle.

Assessment Task 2: Assessor Checklist

Student’s name:
Did the student:		Completed successfully?			Comments
		Yes	No
Determine and document the boundaries of a contract as per workplace requirements?
Determine and document contract requirements following workplace procedures?
Determine the required performance for the contract and document performance criteria?
Seek feedback from clients and vendors to clarify any problems with the contract developed?
Use feedback from clients and vendors to make changes to the contract as required?
Monitor the performance of the contract by confirming that the contract has been implemented as required?
Confirm the performance of the contract against identified criteria and obligations and document outcomes?
Participate in negotiations with clients to resolve problems and misunderstandings about the contract implementation?
Report on the outcomes of the contract including whether performance meets organisational standards?
Identify and document any unsatisfactory performance relating to the contract?
Determine and recommend required variations to the contract?
Submit report on performance and recommendation to management and seek feedback?
Respond to feedback provided?
Task outcome:	Satisfactory			Not satisfactory
Assessor signature:
Assessor name:
Date:

Assessors Final Results Record

Qualification:	ICT60220 Advanced Diploma of Information Technology
Unit:	ICTICT612 Develop contracts and manage contract performance
Student name:
Assessor name:
Date

Assessors Final Assessment Results

Task	Type	Result
		Satisfactory	Unsatisfactory	Did not submit
Assessment Task 1	Knowledge questions	S	U	DNS
Assessment Task 2	Project Portfolio	S	U	DNS
Overall unit results		C	NYC

Assessor Feedback

My performance in this unit has been discussed and explained to me.

I would like to appeal this assessment decision.

Student signature: Date:

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor signature: Date: