1.”Course Recap” Please responds to the following:

Take a position on this statement: Hospitality organizations are obligated to provide quality service. Provide a rationale with your response.

Ponder this statement: “It begins – and ends – with the guest.” In your own words, describe what this statement means to you.

2.”Looking Forward” Please respond to the following:

Discuss how the service industry may change in the next 10 to 20 years in terms of delivering quality service to its customers.

Propose one service innovation that may enhance the quality of the food service industry in the near future. Provide an explanation with your response.