Assessment 3 – Role Play, Interview, evaluation, and letter of offer.
Interviewing techniques and skills are very much in demand as a hospitality manger.
Hospitality has a high staff turnover which has negative impacts upon your business; it is
essential to recruit the right staff that will have the skills and personal attributes. This
assessment is a role play where you will simulate an interview process. This assessment is in
two parts.
You must remember that you will be interviewing as if it is for a real industry position. For
this reason, it is important that you look and act professional as would be expected from a
hospitality manager and applicant in the industry.
Complete the following:
PART A.
Q1. Based on your chosen resume/applicant from assessment 2, you are now to conduct an
interview. You need to design an interview sheet (minimum 10 questions) you will use this as
your guide in the interview and this will be communicated to your colleagues and recorded for
future reference.
The question you design are to not only evaluate the applicant’s qualifications, they are also
aimed at assessing if the applicant has the right skills, attitude, and aptitude for the position.
Include the following points:
SECTION 1:
Interview
Comments Y N
Applicant name Becky P
Date, time,
location
13/37 Chambers st, South Yarra ( Hochi
Mama)
Special
adjustments
requested by the
applicant for the
interview? Security
clearance/car park
required?
Becky does not need any special adjustment
in the interview. He has a car that required
that needed a car space
P
Key selection
creria for the
position
Chef-Part time P
Introduction
Q1-10 Could you tell me about yourself and
describe your background in brief?
Why do you want to work for our
restaurant ?
Do you have any prior experience in the
restaurant industry?
p
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What is your favorite part of serving?
How do you deal with pressure or stressful
situations?
Would your make a good addition to the
team ?
In your opinion, what skills do restaurant
staff need to have?
Can you tell me about time when you had to
deal with a difficult customer and what you
did in the situation?
What would you do if you experience
discrimination at the workplace and how you
handle it?
What knowledge and experience are you
expecting to get working here ?
Resume evaluation
Conclusion
SECTION 2:
EVALUATION
This sections to be completed by you
Evaluation of the
skills/qualification
s of the applicant,
are these suitable
for the role?
Explain.
Becky has 3.5 years experience in restaurant.
He also completes his certificate 3 and 4. He
is a qualify chef. He completed course of
FOH, WHS and other requirement skills
need in working in the restaurant. His
English is influencing. He has the experience
in managing and ordering and leading in his
previous work place.
P
Does the applicant
have the required
attitude and
personal qualities
for the position?
List and explain
which of these you
identified.
Becky have proven of his previous job letter
saying he is a hard-working person and
understand how to manage the work place.
Which he matches the requirement that need
as we mentioned. Becky is able to work and
manage the place smoothy. HE is friendly
and talkactive. He is opened mind and
willing to learn new things.He can take
control on any hard situation and will make
good decision
P
Does the applicant
meet the selection
criteria? Briefly
outline the reason
for your decision.
Becky have meet the selection criteria . As
meantion his skill and qualification are
matched the standard we have set out. Becky
also has a good personality and attide. He
also has 3.5 years of experience in working
many restaurant.
P
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References
checked and
satisfactory?
Satisfactory
Section 3:
Approval
I approve Becky to
be offered the
position of Cook 2
Sign by Vi
PART B
Dear Becky,
Thank you, Becky, for coming to the interview. We like to inform you that
you successfully passed the interview. You are welcomed to join Hochi Mama team. We would
want to inform you that you will be working as a Cook with a wage of $25 on normal day, $30
on Saturday, $37.5 on Sunday and $50 on public holiday. In addition, superannuation will
contribute in your payslips. We like to inform that your starting day will be on the 7/12/22 at
Hochi Mama that loacated in 13/37 Chambers st, South Yarra,Vic 3141 . One again, thank you
for your time and effort and hope to see you soon.
Please contact us for any information or question :
[email protected]
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