Project Title:

TTP-2 – Project Charter

Brief Project Description:

This project will develop a project charter for the project to install an IT system in the Mamma’s Bakery and Sandwich shop. A project charter is a document that assures that all the team members have complete understanding of the project and their roles and responsibilities to complete the project.

Prepared By:

Sadaf Muzaffar, Jules Djamen, Brittany Kintchen, Steven Sisum

Date:

03/29/2021

Version:

Word document

As currently Mama Mia`s bakery is a small operation and entire operation of the bakery depends on the paper documents and telephone. With the expansion of the bakery, workload will also increase and a better and an efficient system is required to manage the workload in a timely manner. The objective of this project is to design an IT system for the point of sale, inventory, and bookkeeping purposes.

After the expansion, Mama Mia`s bakery will have new business strategies to cope with the business requirements and customer satisfaction. This new project will be helpful in achieving these business strategies by providing mobile excess between the bakery and health department. A software operating system will give Mama Mia access to the health department website. An account can be created with the health department for Mama`s bakery and sandwich shop. All the related information and documents can be stored in the software by using RAM.

This project will also address the issues of customer access to the Mama Mia`s products and services. An online website for Mama Mia `s bakery and sandwich shop will allow customers to have access to the menu.

This project will also allow the customers to place online orders by suggesting the best restaurant POS system for Mama Mia` bakery and sandwich shop. This system will allow the customers to place their orders online and will accept debit and credit card payments. The success of this project will have the following results:

Will make the ordering process easier

Efficient customer and order management

Monitoring expenses incurred in real-time

Free and cheap marketing

Better customers data

The convenience of mobile ordering

Stay ahead of the competition

Mobile connection with the external stakeholders (Journal Online, 2020)

Following are some of the assumptions made in the decision to charter this project:

Installation of an IT system will assure the success of Mama Mia expansion project by addition of

Software operating system

Restaurant POS system

Improved store management system

Efficient and improved customer service

IT expert will develop a LAN for the successful IT system implementation

Scope of the Project

Scope of the Project defines functions and features needed to accomplish the project. In this case, the statement should provide the information needed to integrate IT technology in Mamma Mia’s bakery store. The details provided should ensure the project’s success and realization of the end project that would fit stakeholders’ expectations. The following is the scope statement for the project.

Objectives: The project will start once the team presents the paperwork plan to Mamma Mia and she agrees with the plan. The team will analyze the IT installation project and document the project management’s documented requirements in the paperwork. The documentation will carry project estimates for the cost and resources required. It will also list all the risks involved in the project. Finally, the paperwork will give project milestones, helping determine the project’s expected finish dates.

End Product: Per Mamma Mia’s desires, the IT system installed will sufficiently serve in sales, bookkeeping, and inventory purposes. It will offer connections between the firm and its suppliers. The system should connect with local area networks.

Project Justification: Installation of an IT system into the business will be an essential step. First, it will enhance innovation among the employees (Gunasekaran & Papadopoulos, 2017). It will also enhance data storage, which will be essential in businesses’ future market plans (Gunasekaran & Papadopoulos, 2017). These qualities increase the business’s effectiveness, enhance its quality, value, and build on the bakery’s productivity.

Assumptions: An IT expert team will carry out the project. Mamma Mia’s bakery staff will also work closely with the team to offer essential information to enhance the end products’ value. Finally, it is assumed that the system will also connect with a local area network.

Constraints: Additional requests from Mamma Mia’s bakery and staff will affect a project schedule. The cost estimates provided must not be altered as this will affect the system’s operations. There is no local area network available, and so the team must create one.

Project Inclusions and Exclusions: The IS system will include the installation of computer hardware and software, develop a LAN, and create databases and data warehouses. The only exclusion is human resources and procedures, which the bakery staff will provide in this case.

Milestones

Deliverables

Date

Establish highspeed internet

Contracting a LAN through local providers

30 days

Modernize equipment

Use allotted funds to upgrade/expand equipment

3 months

organize customer service for new items

New equipment will require a service contract

6 months

Have a training seminar for new equipment

New equipment requires new training

9 months

Trial roll out

Do a soft running to test trial training/equipment

10 months

Develop customer survey for feedback

Find the positives/negatives of new operations

11 months

Full time operations

Have everything up and running

1 year

Potential Impact

Systems / Units Impacted

Less busy work for mamma

Upgraded equipment

Less customer waiting

More registers / staff members

Increased orders

online orders

Bigger stores

Increased income leads to bigger stores

Technologically up to date

Internet, computers, upgraded registers

Less paperwork

More staff, hire a manager

Larger income

Bigger display food display, more workers

Sponsor: Provides overall direction on the project. Responsibilities include: approve the project charter and plan; secure resources for the project; confirm the project’s goals and objectives; keep abreast of major project activities; make decisions on escalated issues; and assist in the resolution of roadblocks.

Name

Email / Phone

Mama Mia Bakery Owner

[email protected]

Project Manager: Leads in the planning and development of the project; manages the project to scope. Responsibilities include: develop the project plan; identify project deliverables; identify risks and develop risk management plan; direct the project resources (team members); scope control and change management; oversee quality assurance of the project management process; maintain all documentation including the project plan; report and forecast project status; resolve conflicts within the project or between cross-functional teams; ensure that the project’s product meets the business objectives; and communicate project status to stakeholders.

Name

Email / Phone

Muzaffar, Sadaf

[email protected]

Team Member: Works toward the deliverables of the project. Responsibilities include: understand the work to be completed; complete research, data gathering, analysis, and documentation as outlined in the project plan; inform the project manager of issues, scope changes, and risk and quality concerns; proactively communicate status; and manage expectations.

Name

Email / Phone

Djamen, Jules

[email protected]

Kintchen, Brittany

Sisum, Steven

[email protected]

[email protected]

Customer: The person or department requesting the deliverable. Responsibilities include: partner with the sponsor or project manager to create the Project Charter; partner with the project manager to manage the project including the timeline, work plan, testing, resources, training, and documentation of procedures; work with the project team to identify the technical approach to be used and the deliverables to be furnished at the completion of the project; provide a clear definition of the business objective; sign-off on project deliverables; take ownership of the developed process and software.

Name

Email / Phone

Mama Mia Bakery owner

[email protected]

Subject Matter Expert: Provides expertise on a specific subject. Responsibilities include: maintain up-to-date experience and knowledge on the subject matter; and provide advice on what is critical to the performance of a project task and what is nice-to-know.

Name

Email / Phone

Rhonda Mintz

[email protected]

Resource

Constraints

Project Budget

$100.000

Technology material, cabling & equipment

$55.000

Labor estimation

$45.000

Project Manager (PM)

The three main constraint for the PM are Scope, time and cost.

Telecommunication manager

Quality of telecommunication

Application software designer

Pressure to use type of hardware, software, or system. The speed of the software

Database developer

The accuracy of the database and the rules imposed on the database.

Web page designer

Type or design of the web page

Resource manager

Short in personnel and other resources.

Budget manager

Concern about the cost and time.

Project risk manager

Choice about the type of mitigation solutions

Project control & scheduling manager

Manage time to have more production

Project sponsor

Mamma Mia

Primary Stakeholder & client

Mamma Mia

Other stakeholders are other Bakeries and Sandwich shops

Customer satisfaction

Additional Stakeholders are the customers of Mamma’s Bakery and Sandwich Shoppe and the health department for food services

The quality of food and service

Team Dynamic Eagle–––

Sadaf Muzaffar (Project Manager)

Jules Djamen (Application Software Designer)

Steven Sisum ( Database Developer)

Brittany Kintchen (Telecommunication Manager)

Risk

Mitigation Strategy

Limited in funding and material

Track the spending and communicate with the stakeholder.

Inflation of price for the material and equipment

Buying materials and equipment in bigger amount or check with different suppliers.

Short in technology equipment

Monitor the deliveries and the deliveries schedule.

Unavailability of a team member

Communicate with the team to cover some tasks or temporary hire an outside help.

Power shortage

Have a backup generator.

Flood or fire

Purchase an insurance. Developing a fire protection plan. Choose good quality of cabling that will be used during the implementation

Lost material or equipment

Having the security personnel for accountability.

By the end of the year 2021 100% of the Mamma Mia shop will use technology and telecommunication to conduct the business, and all staff will be trained to efficiently use technology to conduct the business.

By the end of eight-week project the IT system will be used to track the inventory and supplies.

Two months after the project is ended, the sale of Mama Mia will increase by 50%.

At the end of eight weeks, the staff and the customers will have access into a fast network internet.

Two months after the project is completed, over 90% of customers will use the customer friendly website for ordering or giving their feedback. Moreover, the number on the new customers using will increase each month.

Customer:

Name

Signature

Date

Mama Mia

Mama Mia

03/29/2021

Project Sponsors:

Name

Signature

Date

Mama Mia

Mama Mia

03/29/2021

Project Manager:

Name

Signature

Date

Sadaf Muzaffar

Sadaf Muzaffar

03/29/2021